Mitel 5330/5340 IP Phones User Guide
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Mitel 5330/5340 IP Phones - User Guide TABLE OF CONTENTS ABOUT YOUR PHONE ........................................................................................ 5 Ring/Message Indicators...........................................................................................................7 Tips For Your Comfort And Safety................................................................................. 8 Don't cradle the handset! .......................................................................
Mitel 5330/5340 IP Phones – User Guide Call Forwarding .......................................................................................................................24 Using Other Features .................................................................................................. 25 Account Codes ........................................................................................................................25 ACD ......................................................................
Mitel 5330/5340 IP Phones - User Guide ABOUT YOUR PHONE The Mitel® 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class telephones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys, and the 5340 IP Phone offers 48 programmable multi-function keys for onetouch feature access.
Mitel 5330/5340 IP Phones – User Guide 2:39 28-SEP-06 Redial Messaging Line 6 Line 5 Line 4 Line 3 Line 2 Line 1 100 The 5340 IP Phone Elements of Your Phone Feature Function Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
Mitel 5330/5340 IP Phones - User Guide Feature Function Fixed Function Keys Give you access to the following phone functions: (SETTINGS) : provides access to menus for your phone's additional features. (CANCEL) : ends a call when pressed during the call, and, when you are programming the phone, eliminates any input and returns to the previous menu level. (REDIAL) : calls the last number dialed. (HOLD) : places the current call on hold.
Mitel 5330/5340 IP Phones – User Guide Tips For Your Comfort And Safety Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
Mitel 5330/5340 IP Phones - User Guide Using Your Default Phone Window And Keys The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications.
Mitel 5330/5340 IP Phones – User Guide 5330 and 5340 IP Phone Default Window and Keys Feature Function Softkeys Allow you to access specific call control features, which are context sensitive. These are non-programmable feature keys that are specific to the application or state of the set. The 5330 provides three softkeys and the 5340 provides six softkeys. Programmable Keys Launch specific call control features. Use the Settings application or a programmed Superkey to program these keys.
Mitel 5330/5340 IP Phones - User Guide USING YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications and settings that simplify the use of your phone. The Applications window provides access to all the phone’s applications. To open an application, press the key beside the application name: • Applications List: Provides an onscreen access list of the applications available on your phone. For information about programming Applications, see Programming Applications on Your Keys on page 19.
Mitel 5330/5340 IP Phones – User Guide • Audio Feedback: This setting allows you to adjust the volume of the audio feedback and the error beeps as well as enable or disable the setting. • About 5330/5340 IP Phone: This screen displays firmware release information. Customizing Your Phone Specify User Information To specify the number displayed on the phone, see your Administrator. To edit the name displayed on the phone: 1. Press Settings or . 2. Press User Information. 3. Press Edit Name. 4.
Mitel 5330/5340 IP Phones - User Guide To adjust the display brightness and contrast using the Settings application: 1. Press Settings or 2. Press Brightness and Contrast. 3. Press the Brightness and Contrast '+' or '-' keys to adjust the brightness and contrast of your screen. 4. Press Save. . Note: Press Cancel at any time to exit this application without making any changes. Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker.
Mitel 5330/5340 IP Phones – User Guide 3. Press Ring Adjust 3. Press Ringer Vol. 4. Press No. 4. Press 5. Press “Ringer Vol”. 5. Press Superkey 6. Press (UP) or (UP) or (DOWN) . (DOWN) . 7. Press Superkey. To adjust Ringer Pitch while the phone is idle: 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Superkey. 1. Press the key that you have programmed as Superkey. 2. Press the No softkey until "Ringer Adjust?" appears 2.
Mitel 5330/5340 IP Phones - User Guide Programming Features On Your Keys You can assign Features (like "Speed Call") or Applications (like "People") to the programmable keys on your phone.
Mitel 5330/5340 IP Phones – User Guide Feature Default Label Group Listen Grp Listen Guest Room Guest Room Handset Mute Hndset Mut Headset Headset Music Music Night Answer Night Ans Open Door Open Door Orbit Orbit Override Override Paging* Paging Park PA Prk PA Park Page Prk Page Park Page Group Prk Pg Grp Park Page Set Prk Pg Set Phonebook Phonebook Privacy Release Privacy Rls Record Call Rec Call Release Release Respond Respond Single Flash Flash Speed Call Spee
Mitel 5330/5340 IP Phones - User Guide Programming Feature Keys Using the Settings Application To program a phone feature: 1. Press Settings or . 2. Press Programmable Keys. 3. Press the key you want to program. 4. If Applications are displayed, press the View Features softkey. (Conversely, if you want to program an application to this key, and features are displayed, press the View Applications softkey.) 5. Use the Page Navigation keys to move through the features list. 6.
Mitel 5330/5340 IP Phones – User Guide Program Superkey to a Key To program a feature key to be the Superkey: 1. Press Settings or . 2. Press Programmable Keys. 3. Press the key you wish to program. 4. If Applications are displayed, press View Features. 5. Use the Page Navigation keys to move through the features list. 6. Select Superkey. 7. Press Save. Program Feature Keys Using the Superkey To program a phone feature key: 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Superkey.
Mitel 5330/5340 IP Phones - User Guide To Program Speed Call Using Superkey: 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Superkey. 1. Press the key that you have programmed as Superkey. 2. Press No until Personal Keys? appears and then press Yes. 2. Press the More key until Feature Key appears. 3. Press the key you want to program. 4. Press Change. 3. Press Feature Key. 4. Press the key you want to program. 5. At the Speed Call? prompt, press Yes. 5. Press Change. 6.
Mitel 5330/5340 IP Phones – User Guide Making And Answering Calls You can make a call using one of the following methods: • Press the programmed Speed Call key associated with the party you want to call. For more information about programming keys, see Programming Features On Your Keys on page 15. • Dial the number using the dial pad. • Use the People application. • Use the Phone Book feature (on page 21.
Mitel 5330/5340 IP Phones - User Guide Phone Book To use Phone Book: 1. Press Phone Book (if available) or the key programmed as Phone Book. 2. Enter the name of the desired party, as follows: • For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display. For example, if the letter C is required, press the '2' keypad digit three times. • Use the <— softkey to correct errors. • If required, press —> softkey to add a space between the first and last name.
Mitel 5330/5340 IP Phones – User Guide 2. Dial the number. 3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To use Handsfree operation to answer calls: • Press the flashing line key. • Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To hang up while using Handsfree operation: • Press (SPEAKER). To turn Mute on during Handsfree operation: • Press (MUTE).
Mitel 5330/5340 IP Phones - User Guide Call Handling Hold To place a call on Hold, do one of the following: • Press • Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. (HOLD). Note: You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: • Lift the handset and press the flashing line. • Press the flashing indicator.
Mitel 5330/5340 IP Phones – User Guide Conference To form a Conference when a two–party call is already in place, or to add another party to an existing Conference: 1. Press (TRANS/CONF). 2. Dial the number of the next party. 3. Wait for an answer. 4. Press (TRANS/CONF). To leave a Conference: • Hang up or press (CANCEL). Swap To call another party when you are in an established two–party call: 1. Press (TRANS/CONF). 2. Dial the number.
Mitel 5330/5340 IP Phones - User Guide To program a feature key with a specific call forward option: 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Superkey. 1. Press the key that you have programmed as Superkey. 2. Press No until "Personal Keys?" appears, and then press Yes. 2. Press the More key until the Feature Key option appears. 3. Select the key on your phone that you want to program. 3. Press Feature Key. 4.
Mitel 5330/5340 IP Phones – User Guide Auto Latch Microphone To set the Handsfree microphone to automatically turn on or off when receivinga page or Intercom call: 1. Press the key you have programmed as Superkey. 2. Press More until Auto Latch Mic appears. 3. Press Auto Latch Mic. 4. Press TurnOn or TurnOff. The microphone key flashes to indicate that the Auto-Latch Microphone feature is in use.
Mitel 5330/5340 IP Phones - User Guide To cancel "Call Forward – Remote" from the station that was forwarded (the remote station): 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Superkey. 1. Press the Forwarding softkey. 2. Press No until "Call Forwarding?" appears and then press Yes. Programmed settings appear with an * beside the name. 3. Press Yes to change the programmed setting. 2. Press Prev or Next to navigate to the setting you want to change. 3. Press FWD/OFF. 4.
Mitel 5330/5340 IP Phones – User Guide To display the call log: 5330 Phone: 5340 Phone: 1. Using the Settings key, program a Call History feature key. (see page 18 for key programming instructions.) The Call History feature key illuminates when call history is present. 1. Press the Callers softkey to display the number of old calls and new calls. (Note: this key is only available when call history data is present.) 2. Press Call History to display the number of old calls and new calls.
Mitel 5330/5340 IP Phones - User Guide 1. Lift the handset. 2. Press the key that you have programmed as Call Pickup. To answer a call that is ringing at another extension not in your Pickup Group: 1. Lift the handset. 2. Dial the Directed Call Pickup feature access code. 3. Dial the number of the ringing station. Campon When you get a busy tone, you can use the Campon feature to be notified when the busy party becomes available.
Mitel 5330/5340 IP Phones – User Guide • When a Direct Page arrives, the MUTE key light turns OFF and a Handsfree call is automatically established. To turn Handsfree Answerback off: • Press the flashing • To respond to a Direct Page when Handsfree Answerback is OFF, see "Direct Page Handsfree Answerback Disabled" elsewhere in this guide. (MUTE) key once. The MUTE key light turns OFF. Note: By default, Handsfree Answerback is turned OFF at your phone.
Mitel 5330/5340 IP Phones - User Guide To answer Direct Page calls when Handsfree Answerback is disabled: Phone state before Page arrives: To answer the Direct Page (indicated by single burst of tone): Phone is idle and MUTE is OFF. 1. Check that MUTE is ON solid. 2. Lift the handset OR press MUTE key to answer in Handsfree mode. (The light turns OFF.) 3. Begin speaking. You are on a handset call or headset call, and MUTE is OFF 1. Check that MUTE is flashing. 2. Press MUTE.
Mitel 5330/5340 IP Phones – User Guide To activate or deactivate Group Listen while in headset mode: • Press the Group Listen key. Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature.
Mitel 5330/5340 IP Phones - User Guide Make Busy When the ACD feature is enabled, you can use the Make Busy feature to have your phone appear busy to other callers. If callers dial your phone number when Make Busy is enabled, a message indicating that your line is busy is displayed on their phones. To enable Make Busy: • Press the key that you have programmed as Make Busy. The key illuminates when Make Busy is activated and MAKE BUSY is displayed.
Mitel 5330/5340 IP Phones – User Guide To display information about the message: 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Messaging. The calling number and time of call are displayed. 1. Press the key that you have programmed as Superkey. 2. Press the Message key for subsequent messages. OR • Press the Messaging softkey for Call and Erase options only. 2. Press the More key until "Messaging" appears. 3. Press Read Msg.
Mitel 5330/5340 IP Phones - User Guide Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays a message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1. Press the key you programmed as Override. 2. Wait for an answer. Paging To use Paging: 1. Lift handset. 2. Press the Page softkey or the key that you have programmed as Page. 3. Dial the Paging zone number (if required). 4.
Mitel 5330/5340 IP Phones – User Guide Reminder Note: The Reminder feature will not work if Auto Answer is enabled on your phone. 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Superkey. 1. Press the key that you have programmed as Superkey. 2. Press the No softkey until "Timed Reminder" appears and then press Yes. 2. Press More until Reminder appears. 3. Enter the time and press the AM or PM softkey. 3. Press Reminder 4. Enter the time and press the AM or PM softkey.
Mitel 5330/5340 IP Phones - User Guide Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press the key you have programmed as Flash. Note: You can program a key to single flash or double flash. 2. Wait for dial tone. 3. Dial the Centrex feature access code. Using Your Phone With The 5310 IP Conference Unit Your phone uses the 5310 IP Conference Unit for conferencing.
