sx-50” ATTENDANT CONSOLE USER GUIDE ISSUE 1 MAY 1987 :,..: .: ..
NOTICE Due to the dynamic document is subject subsidiaries assume information. nature of the product design, the information to change without notice. Mite1 Corporation, no responsibility for errors and/or omissions its contained affiliates contained in this and/or in this WARNING THIS EQUIPMENT GENERATES, USES, AND CAN RADIATE RADIO FREQUENCY ENERGY AND IF NOT INSTALLED AND USER IN ACCORDANCE WITH THE INSTRUCTION MANUAL, MAY CAUSE INTERFERENCE TO RADIO COMMUNICATIONS.
CONTENTS OVERVIEW Introduction ........................................ .................................... Console Hardware ................................. Prompts and Softkeys ........................................ Feature Keys ................................. Dial Pad/Adjustments Correcting Errors/Clearing the Console .................................... Some Definitions BASIC ................... CALL HANDLING ........................................ Introduction Answering Incoming Calls .......
CONTENTS Data Dump ....................................... ............................... Setting Time and Date ........................ System Status and Identification ....................................... Trunk Status ............................. Trunk Emergency Release Wake-up ......................................... 4-21 4-22 4-24 4-26 4-27 4-28 Introduction . ........................................ .................................. Telephone Directory Abbreviated Dialing List ...............
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INTRODUCTION Welcome . . . to the SX-50@ System. You will quickly discover job can be using the SX-50 Attendant Console. just how easy your This book is intended to serve as your guide while you learn about basic Console operation. Soon you will only need the guide for occasional reference for advanced procedures. Take a few minutes to explore the guide and familiarize yourself with the book and its organization, so that it will be a handy reference tool whenever you need it.
CONSOLE Before HARDWARE operating the console . .. be sure that the display shows time and plugged in to the left side of the console. date, and the handset is The cable required to connect your console to the PASX is located at the rear of the console. This cable should be connected by a qualified system installation person and should not be adjusted by unauthorized personnel. If any problem assistance. Your Console consists occurs, contact your communications department for of . . .
PROMPTS AND SOFTKEYS : .- .:. . The Liquid Crystal Display is the two-line (LCD) . . . screen at the top of the console. The top line gives information about the extension or trunk to which you are connected, and (during other procedures) may indicate the number of calls waiting, time, date, and other information, such as Alarm Status. ,‘,: .” .._ The second line is used to give “prompts” “softkeys” directly below.
PROMPTS AND SQFbKEYS The Softkeys are . . . the row of five unmarked keys right below the LCD. These perform different functions at different times, so their identities shown by the prompts which appear above them on the LCD. keys are : -. During normal call-handling, the prompts indicate the types of calls ringing in (LDN 1, LDN 2, LDN 3, DIALO, and RECALL). When you press the softkey directly below the prompt, you will answer that particular type of call.
FEATURE KEYS The Feature Keys . . . provide basic attendant functions. They keys on the left side of the console. (ALARM and the HOLD keys) have small your attention to the key and indicate its are the three rows of seven Four keys in the bottom row red lamps which flash to draw status. Some of the keys have a fixed function (that is, all systems are the same). However, seven feature keys are programmable to meet your company’s special needs, so your system may not appear exactly as illustrated below.
FEATURE KEYS Feature Key Functions FUNCTION After pressing this key, you telephone keypad for operations time, performing maintenance Service. perform additional steps using the such as setting the console date and functions, and switching to Night j STATUS With each key press, various features of the system are displayed: the software identity and access to Customer Data Entry functions; the number of busied-out devices by type: the console bell and LED test; and the display test.
FEATURE KEYS TRUNKS Shows the number because of trouble) CALL BLOCK Allows the another. of trunks busied out (removed from and lets you identify each one. Attendant to prevent extensions from service, speaking usually to each OVERFLOW In Night Service, calls to the console are rerouted to one or more alternate answering point(s) (Night Bells for example).
FEATURE KEYS BQTH Allows the Attendant to speak to two calls at the Console at once. SWAP ;.: Allows the Attendant to speak privately with one caller while holding the other when there are two calls at the Console. Successive presses of SWAP allows the Attendant to alternate between the two calls. RELEASE Used for disconnecting and transferring calls. BELL Turns the Console ringer on or off. If the ringer is off, the word “MUTE” appears on the display.
DIAL PAD/ADJUSTMENTS ., The Dial Pad . . . at the right of the console key area has a total standard 12-key dial pad, and two keys each display contrast adjustments. of 16 keys, including a for ringer volume and KAO456ROEO Figure To Adjust Ri’nger Volurm? and l-4 Display Dial Pad Contrast The keys labeled “Volume A n and “Volume decrease the console ringer volume. “Contrast dimmer.
/AD/ADJUSTMENTS The Console 0 Press Volume 0 -, ..: Bell will ring continuously. A or Volume V OR ;, ;- l Press Contrast A or Contrast until desired level is reached. l Release ..“.. : To Turn STATUS Off (Mute) l Press 12:02 V the Console Bell BELL 2-FEB MUTE When the bell is muted, you are notified of incoming calls by only a flashing indicator and the softkey prompt.
I^ ;. ;.:J r ./ CORRECTING If you make a mistake while and need to start over: Dial the correct l THE CONSOLE . .. Press CANCEL The system cancels were before. l Hanging dialing ERRORS/CLEARING the misdialed call and returns you to where you number. Up On a standard telephone, the handset rests on a bar or switch called the “switchhook”. When you put the handset down, you depress the switch and the system knows that you’ve hung up.
SOME DEFINITIONS Before you start .. . there are a few terms that you need to understand so that what the system is doing and what the displays mean. Access you know Code This is a number dialed from the console dial pad or from an extension to activate a particular system feature. For example, you dial an access code to call a Hunt group. Extension, or Internal Line Each telephone in the system is called an extension and is given an extension number.
CHAPTER 2 BASIC CALL HANDLING
INTRODUCTION In this chapter you will learn . . . how to make, answer and extend calls, and what to do when a destination is busy or unanswered. This information will be sufficient for most of your daily tasks. The basic call handling keys . . . that you will need are the following: l Softkeys -used l ANSWER - used to answer l l l l to selectively answer calls on a “first BOTH and SWAP - used to speak alternate between them; CANCEL entry. - used to cancel RELEASE hanging up; used .
ANSWERING When INCOMING a call comes CALLS in . . . to the Console, you are alerted to it by either the ringing bell or flashing display. The number of calls waiting to be answered is shown in the upper right corner of the display, and the softkey prompts indicate the kinds of call. Your display may show, for example: 12:02 2-FEB LDNl LDN2 You can selecting greetings Answer. Wake-up Mag Reg BELL CW3 DIAL0 answer a call either by pressing the a particular softkey.
ANSWERING The ANSWER INCOMING CALLS Key . . . lets you categories For instance, 12:02 waiting answer a single call or the longest on a “first come, first served” basis. if a single internal in all source of you will see: call is waiting, 2-FEB call BELL CWI DIAL0 l Press ANSWER to be connected.
EXTENDING Once you have CALLS answered a call . . . you will usually connect “extending” the call. To Connect l the caller to -an extension. This is known as a Call to a Free Extension Dial the extension You hear Meanwhile, connection. EXT-252 number ringing, and the outside For instance, RING the display shows the extension number.
EXTENDING Announcing CALLS/CALL ANNOUNCE A Call When extending a call, you may wish to wait for the extension to answer and announce the caller. Thus, the extension user knows it is an outside call, and you know that the caller has an answer and will not be returned to you as a recall. However, announce To Announce when you are busy with several calls, you may not wish each one. This is when the recall feature is of benefit.
EXTENDING Alternating CALLS/SWAP Between Parties When you reach the called extension, you may be told that the person to whom the caller wishes to speak is absent. You will then want to return to the held caller to find out if there is another person to contact, or to get more information. Press SWAP You are now talking to the outside caller asked for is on hold. The display shows: EXT-252 HELD TRK-12 while the extension he/she TALK I Press SWAP again to return to the held party.
EXTENDING To Speak to Both Parties (Conference) You may want to speak to both Once you have a connection l Press BOTH The display shows EXT-252 CALLS/BOTH you’re TALK parties at the same time. to one, and the other speaking TRK-12 on temporary to both callers. TALK I I At this point, l hold, you may: Press RELEASE to remove the Console from the call, leaving the other two connected. Or press SWAP again to talk to one party only.
-, EXTENDING If a call remains CALLS/RECALLS unanswered . .. after you release it, the system returns it to the console after a programmed period of time (typically 20 seconds or six rings). This is known as a “recall”. The display 12:03 BELL CWI RECALL Whenever a call recalls your console because the hold timer has expired, the corresponding hold indicator will flash and [RECALL] is displayed.
OUTSIDE CALLS So far . . . we’ve dealt with answering You can also use the console To Call an Outside calls and extending them to extensions. to make outside calls as described here. Number Dial the Trunk Group Access Code (usually 9 - fill in the code used in your organization l The system tone. connects you to an available Dial the outside telephone number (including area code, if needed) The display shows the number dialed, code. l I TRK-19 trunk.
OUTSIDE CALLS If all the Trunk Group lines are busy . . . with extension users making and receiving busy tone, and you will see (for instance): LEV-9 calls, you will hear BUSY In an emergency, Trunk Emergency Normally, l outside you can free Release 4-27.) you will just abandon a trunk and gain access to it. (See the call: Press CANCEL Or RELEASE to hang up Note: Your company may have Tie Trunks, which are private lines connecting your location to another company location.
OUTSIDE CALLS/TIME Save time when dialing outside by using Abbreviated Abbreviated Dialing Dialing . . or Last Number Redial. . . . lets you call frequently l numbers. dialed outside numbers using only 3 to 6 digits.
OUTSIDE Making CALLS/EXTENSION an Outside ASSISTANCE Call for an Extension Sometimes you may be called upon to place an outside call on behalf of an extension user. This may be for users who do not have direct access to outside lines from their phones; or busy managers may ask you to call someone for them and connect them once you have the caller on the line.
OUTSIDE CALLS/EXTENSION THE EXTENSION USER WISHES TO DIAL THE NUMBER SEIZED THE TRUNK FOR HIM/HER l With the extension on hold Dial the trunk access code l Press AFTER YOU HAVE (see NOTE below) RELEASE The extension Note: ASSISTANCE user can now complete the number. If the Automatic Route Selection feature is enabled on the system, your Communications Department will let you know the exact number of digits you will have to dial after the external access code in order to seize a trunk.
CHAPTER 3 ADVANCED CALL HANDLING
INTRODUCTION Now that you know the basics . . . of call handling (answering, extending, on to more advanced procedures. and making These procedures are just as simple to perform They involve six of the Feature Keys: l l HOLD 1, 2 and 3 - to put a caller task; MESSAGE - to set or cancel extension user’s telephone; l OVERRIDE - to intrude l PAGE - to use your company’s on Hold while a “Message into an existing public calls), as basic you can go call handling.
HOLD AND RETRIEVE There will be times . .. when you will not be able to connect an outside caller immediately. The hold system allows you to deal with situations like this. A caller can remain connected to the console, but not connected to you -leaving you free to do something else such as paging the person the caller wants to talk to. You use one of the three HOLD keys to both put a call on hold and retrieve it.
-- HOLD AND RETRIEVE indicated. To retrieve a call from l Hold Press the chosen HOLD key (with the red lamp steadily lit) The red lamp goes out and the held caller 1TRK-12 Note: To connect l to the console. TALK If a held caller hangs up before being retrieved, the red lamp goes out and the system frees the HOLD key for your use again.
HOLD AND RETRIEVE/CONSOLE Console Hold HOLD PICKUP Pickup When you have a call on hold, you can page the extension user, who then dials an access code to retrieve the held call. The access codes are programmable. If, for instance, you have a caller who wants to speak to Janet Young, but she is not at her extension, you could place the outside caller on hold (HOLD 2) while you page her.
MESSAGE You will sometimes have to take a message WAITING . . . for an extension user, then set up a message waiting indication on by a small “MSG” their telephone set. A SUPERSET 4TM user is notified on the SUPERSET 4 display; on standard telephone sets, the indicator is either a periodic ring or a flashing lamp.
MESSAGE WAITING You can also review, set up or cancel . . . any or all message indications while To Review the Extensions with While the console a Message your console Waiting is idle, Press and hold down MESSAGE You will see the number of extensions with messages waiting, and the actual extension numbers. For example, if there were 12 messages set, you might see: l EXT-NUMB.ER 201 203 ? 204 211 217 TOTAL 218 As you can see, this only gives you extensions, so to see the rest . . .
MESSAGE Dial the desired extension The display shows that waiting. For example: EXT-200 MSG-OFF 203 204 201 .. ,. : :‘ : .;: 0 211 Dial 1 to turn on the message EXT-200 MSG-ON 200 201 203 l To Cancel Release a Message number the extension 217 waiting 204 211 does TOTAL 218 MSG 229 indicator not MSG 218 a message 0014 233 for that TOTAL 217 have WAITING extension. 0015 229 MESSAGE Waiting Indicator 0 Press and hold down MESSAGE to see the list of all current indicators.
OVERRIDE Sometimes you might have an urgent need .. . to speak to an extension user, but when you dial the number, you find the person is already engaged in a call. If absolutely necessary, you can override (intrude into) this conversation and talk to the extension user. When you override, both parties in the conversation can hear what you say.
PAGING If your organization has a paging system . .. you can use it to broadcast announcements through the building. You can also use it to page people to pick up a call on hold at the console. To use the l Paging System Press and hold down PAGE The display shows you are connected make an announcement: to the paging system and can PAGER l Make l Release PAGE Normal operation Note: the announcement resumes.
CHAPTER 4 ATTENDANT FUNCTIONS
INTRODUCTION “Housekeeping” tasks . . . will occasionally have to be performed using the console. These are tasks that are not directly related to call handling, but concern either your console and its operations or your company’s telephone operation. You have already learned how to do some of these tasks, such as turning the console bell on or off. In this chapter, you will learn several other functions. The keys that you will be using are shown below.
INTRODUCTION To help you find . . . what you need quickly, this chapter various functions and procedures.
ABBREVIATED To save time DIALING . . . when dialing long or frequently used numbers, both you and extension users can use the Abbreviated Dialing feature. The system is programmed to substitute the full number stored in its memory for the short number you enter. You can Abbreviated enter and change Dialing memory. the numbers programmed in the Let’s look at a typical Abbreviated Dialing number so that you will know what you are entering.
ABBREVlATED l DlALlNG Dial the entry number to be viewed The entry number appears with the full number entered, there is not a number. You might see, for example, or a blank if 120 Press RELEASE to return the console To Enter an Abbreviated Press Dialing Number into the System FUNCTION Dial 65 The question CHANGE a. Dial the l to its idle state. mark flashes ABBREVIATED entry number to prompt DIALING you to dial the entry ENTRY (2-digits, from If you make start over.
ABBREVIATED Dial the 2-digit entry Entry number appears number to be erased with the rest of the display DIALING blank. 12Press RELEASE to return to the idle console. The system has deleted the number from its memory.‘Nothing will happen now if you or an extension user dial “5512”.
ALARMS Whenever the system diagnoses a fault . . . in its operation, however slight, it gives you warning as an alarm. In some cases, the system takes part of the equipment out of service (“busies-out” the equipment) to minimize the effect of the fault on the operation of the rest of the system. The types l Total l Console l Minor of faults Power which Power fall into the following categories: Failure Faults Faults Let’s look at each of these Total may occur :.: t.1 : L.
ALARMS 0 Use an extension to report the problem to your communications department or maintenance Console personnel. Reset . _. When the console CONSOLE appears seconds, in, the alarm message RESET briefly in the Pull out handset l is plugged display, or headset If this ever remains more than a few plug 0 Plug it in again to see if it clears the fault. If not, the system the in ‘Night Service.
ALARMS To Read and Report l an Alarm Press and hold down ALARM The bell stops, the lamp stops flashing shows the alarm number and message. but remains For example, lit, and the display you might see: A 11 0017 NO TRUNK SEIZE ACK. 03/01 . This message tells maintenance personnel that alarm number 11 has occurred: trunk equipment number 17 (in slot 03, circuit 1) is busied out.
BACKGROUND If you have a public address system MUSIC . . . set up with links to your telephone background music to be played through to be turned on or off from the console. system, it is possible the paging loudspeakers for and : To Turn Background Music l Press l Dial 17 The display On FUNCTION briefly shows: MUSIC-ON I I The display To Turn Background reverts Music l Press l Dial 18 The display to its idle state and background music is playing.
BELL OFF The Console Bell . . . that announces incoming calls can be turned off, if desired. You will still be advised of incoming calls by the flashing softkey prompts and the word “BELL” in the display. To Turn Off (Mute) l Press the Console Bell BELL MUTE If a call comes in that would normally ring the bell, it remains quiet, but you see a flashing indicator, and the softkey prompt lights.
CALL BLOCK This feature prevents certain extensions .. . from making calls to other specified extensions. This feature particular application in Hotels and Motels. A blocked extension only dial unblocked extensions, the operator, or external numbers. You cannot change feature on or off. To Turn extensions, but you can turn the On Call Block l Press CALL BLOCK The display shows operating normally.
MESSAGE The system REGISTRATION keeps track of the number . . . of local call units made from each extension (or room, as in a hotel/motel operation). The unit information provided by the Message Register can be used to calculate the total cost of outside calls to be charged to the extension/room. You can read the individual message register while speaking with the extension or while the console is idle, and print out the contents of the register. You can also clear and reset the message register.
MESSAGE To Clear and Reset the Message Press l Dial the desired extension number to display the number of units currently l down Register l l and hold Dial 0 to clear the meter REGISTRATION MSG REG used. and have it start numbering again from zero. Release MSG REG to return to normal operation. See MESSAGE The message register REGISTER PRINTOUT may also be used (4-16). . .. to prevent individual stations from making external calls, temporary .basis.
NlGMT SERVICE/UNATTENDED When an Attendant is not on duty OPERATION . .. the system is put into Night Service. Outside calls that normally ring at the console then ring at an alternate answering point. The alternate destination could be an extension, a hunt group, the ring group or a night bell. When the system is programmed, each outside line and extension can be given its own destination, and groups of outside lines and destinations can share the same destination.
NIGHT SERVICE/UNATTENDED To Change the l Night At this different NIGHT ANSWER point, you trunk: may Night Answer For instance, trunk to change equipment the night number answer night answer point flashes, to prompt Enter the new answer (your communications point department The new Night Answer Point will be displayed: NIGHT ANSWER for a is in Night you to change will give you the necessary POINT EXT-201 point is displayed After you enter the equipment number, the system Servic
OVERFLOW Sometimes you have so many incoming calls .. . that you are overwhelmed trying to deal with them properly. Or you may need to be away from the console for a short time. Overflow lets you deal with both these situations by temporarily diverting all calls from the console to a programmed alternate answering point. To Activate l Overflow Press OVERFLOW The system is in overflow mode, and extension users are now able to dial the TAFAS code to answer the calls that are ringing the console.
PRINTER CONTROL If a printer is attached . . . to your system, you can obtain permanent records of a number of the system’s features. You control the printer by dialing a code after pressing FUNCTION. See Attendant Function Codes in Chapter 5.
PRINTER CONTROL/MESSAGE To Control REGISTRATION Printing l Press FUNCTION l Dial 75 The display command: shows that system is ready to receive a printing .. :. ;: PRINT OPTION ? I Dial *to l SUSPEND PRINTING Or dial 0 to PURGE PRINT QUEUE Or dial # to RESUME The system To Print Message carries Register l Press l Dial 73 The display command: PRINTING out the command and returns to idle console.
PRINTER CONTROL/ALARM Printing Alarm Records You can print personnel. Three commands control of minor alarm alarms for use by maintenance printouts: PRINT ALL STORED ALARM RECORDS - all alarm records uncleared faults still affecting the system are printed out. l Alarm Record l Press FUNCTION l Dial 90 The system I for Printing waits PRINT ALARM , a record STOP ALARM RECORD PRINTING - alarm records are not sent to the printer, but alarm indications still appear at the console.
PRINTER CONTROL/ALARM l Dial 0 to STOP ALARM RECORD PRINTING OR 0 Dial # to PRINT ALL ALARMS For example, ALARM QUEUE ON 04/15 8:48 0 010 0026 NO TRUNK LOOP CURRENT 04/03 1 012 0028 NO TRUNK LOOP CURENT 04/07 ALARM PRINT FINISHED The display returns to idle and the system command requested. performs the alarm printing : :.
PRINTER CONTROL/DATA Data DUMP Dumping It is possible to print out a record of the information the system contains on the way trunks, extensions, and other devices have been set up. This is known as the system data, and printing it out is called “dumping the data”. This function will typically be performed by maintenance personnel.
SETTING t~IIME AND DATE You can set the system’s clock . . . from the console. The time appears in the console display (and on all SUPERSET qTM sets in the system) in either 12- or 24-hour format. 3’ The time display shows that the equipment is working and starts at 0O:OO when the system is first turned on.
SETTING TIME AND DATE Setting the Date You can also set the system date. Your console only displays the day and month, but the SUPERSET qTM sets display‘ the year as well. For this reason, you have to set the full date. When the system is first started, the date always starts at l-JAN.
SYSTEM STATUS The STATUS key lets AND IDENTIFICATION you identify and check . . . some aspects of the system. You can find out, for instance, the identity of the software operating the system (something you might be asked by maintenance personnel). Using STATUS you can check: To check l l system software identity; l the number l whether the console bell and four l whether the console display the Status of certain device Press STATUS once to see the software identity.
SYSTEM STATUS l Press STATUS again to cause the console display will show: BELL VOLUME bell to ring & LCD CONTRAST AND IDENTIFICATION and the lamps (LEDs) to light. The CONTROL You can now adjust ringer volume and display contrast by pressing Volume A or V or Contrast A or V until you reach the desired setting. l Press STATUS A test pattern again appears on the display: TEST ! I( # $%&‘() * +,-./0123456789 ABCDEFGHlJKLMNOPQRSTUVWXYZj Contact your communications with any of these procedures.
TRUNK STATUS You can check . . . the number of trunks busied out because of trouble) and the identity might ask you for this information. Press TRUNKS to show the number in: of trunks busied (removed of each. :. !, -- out, and identity NUMBER OF TRUNKS BUSIED OUT 3 TRUNK 18 IN SLOT 3 Press TRUNKS again to identify the next busied-out 4-26 Attendant TRUNKS Functions repeatedly of the first, STEP 1 trunk. NUMBER OF TRUNKS BUSIED OUT 3 TRUNK 21 IN SLOT 4 Pressing trunks.
TRUNK For emergency EMERGENCY RELEASE use . . . you may need to have immediate access to a trunk that is already use. Since the procedure disconnects callers on the trunk, it should used with caution. It does not release To Release a Trunk for Emergency When no outgoing l Press l Dial 20 a busied-out trunks in be trunk. Use are available for your use, FUNCTION The display shows: FORCED RELEASE FOR TRUNK ? l Dial the trunk equipment number to free the trunk for your use.
WAKE-UP When a Wake-up call is set, the extension automatically selected time. Either tones or recorded music greet users/guests when they answer. rings at the the extension If the call is not answered, the system tries again twice, at five minute intervals. If a wake-up call remains unanswered after three tries, the system cancels it, and an alarm is printed. Your system may be equipped with “message notification lamps” on telephones.
WAKE-UP l Dial the new Wake-up EXT-NUMBER l To Cancel 252-l (24-hour format) 315 Release WAKE-UP to resume normal operation, a Wake-Up with the new Wake-up time set. Call l Press l Dial the extension l Dial 9999 to erase the Wake-up l time and hold down Release WAKE-UP to resume normal that extension. WAKE-UP number time.
CHAPTER 5 REFERENCE
INTRODUCTION Once you are familiar . . , with basic console operation, you should only need this section for occasional reference to the tables and reference lists provided. Fill in these lists so that you will have the information when you need it. In Handy Hints you can record your own tips on operating to assist yourself and others in the future. Let the Index possible.
TELEPHONE DIRECTORY .
ABBREVIATED DIALING Reference LIST 5-3
TRUNK GROUP ACCESS CODES ;: 5-4 Reference
HUNT AND RING GROUPS Your system may have Hunt Groups and a Ring Group . . . to which to extend some calls. To call them, you use the Access Code listed below in place of a regular extension number. Use this table to record the Access Codes used in your company. Up to six Hunt Groups . . . may be programmed for your system.
ATTENDANT A number FUNCTION of Attendant CODES Function Codes . . . have been referred to in this guide: they are 2-digit codes dialed after pressing FUNCTION. They tell the system what you want to do. Many of the codes mimic the action of the console’s Feature Keys. Listed below are the Attendant related Feature Keys. OPERATOR FUNCTION CODE Codes vou will use, and any RELATED FEATURE KEY PERFORMED 11 Puts system into Night 12 Puts system into Day Service.
AlTENDANT OF‘ERATOR FUINCTION CODE FUNCTION FUNCTION CODES RELATED CONSOLE KEY PERFORMED 65 Displays CHANGE ABBREVIATED DIALING ENTRY ? and allows you to change or delete the telephone number that corresponds to the 2-digit list entry code that you have to dial next. Press RELEASE to return to operating mode. None 71 Displays CHANGE WAKE-UP TIME FOR EXT-? and allows you to change or delete the Wake-up time for the extension number that you have to dial next.
GLOSSARY Access Code This is a number dialed from the console dial pad or from an extension to activate a particular system feature. For example, you dial an access code to call a Hunt group. ‘_. :. Busied-out When a particular part of the system has been removed from possibly by the internal diagnostic system because it is giving it is said to be busied-out.
GLOSSARY Generic The Generic number of system operating system. and revision instructions level are numbers that tell which set (software) is installed in your .5X-50@ Hardware The physical Hunt components of the system are known as hardware. Groups A number of extensions, usually in the same department, can be grouped together in such a way that when anyone dials the access number for the group, the system searches, in a pre-determined fashion, for the first free member of the group.
GLOSSARY Recall A call which returns to the console after being transferred to an unanswered extension is called a recall. The length of time between ‘releasing a call and having it recall is determined by your company at installation. ,...’ ;’ Ring Group This is a group of extensions that all ring together when anyone dials the access code for the group. As soon as one of the extensions answers, the others stop ringing and the conversation cannot be heard on the other telephones in the group.
ATTENDANT Your company may wish NOTES . . . to have you greet different company’s preferences below: TYPE callers in different ways. Fill in your GREETING LDN 1: LDN 2: LDN 3: DIAL 0: RECALLS: Use this space . . . to record any helpful hints that in operating the console.
ATTENDANT 5-12 Reference NOTES
INDEX . 2-l 1; 4-3 4-7 2-6 2-5 2-3 2-3 4-1 5-6 5-l 1 Abbreviated Dialing ............................. Alarm, readout and reset .............................. Alternating between parties ............................ Announcing calls .................................... ANSWER key ....................................... Answering Calls .................................... Attendant Functions ................................. Function Codes ................................... Attendant Notes ..............
INDEX Liquid Crystal Display . . . . l-3 (LCD) ........................ Message Waiting Set Up/Cancel/Review .......................... Message Register ............................... Printout ..................................... Misdialed numbers .............................. Night Night Service Service, 3-5, 3-6 . . . 4-12 . . . 4-48 . . . l-l 1 . . . 4-14 . . . 4-14 .................................. Flexible ............................ 2-9; 2-12 . . . 4-16 . . . . 3-8 Outside Calls ......
