User guide

Table of Contents
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Contents
Chapter 1 - Introduction ............................................................................................................... 1
How the DMI4 Works ....................................................................................................................................2
Method of Operation .................................................................................................................................4
Five Steps to a Successful Voicemail Installation..........................................................................................4
Step 1 - Hardware Installation of the DMI4 (Chapter 2 ) ..........................................................................4
Step 2 - Programming the PBX (Chapter 3 , Chapter 4 and Chapter 5 ) ...................................................4
Step 3 - Configuring the PBXLink DMI4 (Chapter 7 )..............................................................................4
Step 4 - Testing the Installation .................................................................................................................5
Step 5 - Voicemail Programming ..............................................................................................................5
VoiceMail Configuration ...............................................................................................................................5
Analog Line Parameters ............................................................................................................................5
Message Waiting Indicators - Inband ........................................................................................................5
Chapter 2 - Installation of the PBXLink DMI4 .......................................................................... 6
Overview ........................................................................................................................................................6
Packing List ...............................................................................................................................................6
Number of Ports ........................................................................................................................................6
Before You Begin......................................................................................................................................6
SMDI or Inband ?......................................................................................................................................6
Identifying the Parts..................................................................................................................................7
The Optional RS-232 SMDI Cable............................................................................................................7
Inband DTMF Tones......................................................................................................................................8
Meaning of LEDs ...........................................................................................................................................8
The Next Step .................................................................................................................................................9
Chapter 3 - Programming Mitel PBXs ...................................................................................... 10
Configuring an SX-50 ..................................................................................................................................10
Step 1: Set up the Voicemail ports...........................................................................................................10
Step 2: Build a Hunt Group .....................................................................................................................11
Step 3: Configure Users’ Phones.............................................................................................................11
Configuring an SX-200 and SX-2000...........................................................................................................11
Step 1: Setting Up the Classes Of Service...............................................................................................12
Step 2: Setting Up the Voicemail Ports ...................................................................................................12
Step 3: Setting Up a Hunt Group.............................................................................................................12
Step 4: Setting Up MWI Feature Access Codes ......................................................................................12
Step 5: Setting Up Users’ Extensions ......................................................................................................12
The Next Step ...............................................................................................................................................12
Mitel SX-200ML Example............................................................................................................................12
Step 1: Setting Up the Classes Of Service...............................................................................................13
Step 2: Setting Up the Voicemail Ports ...................................................................................................14
Step 3: Setting Up a Hunt Group.............................................................................................................16
Step 4: Setting Up MWI Feature Access Codes ......................................................................................17
The Next Step ...............................................................................................................................................17
Chapter 4 - Programming the Nortel Norstar PBX ................................................................. 18
Overview ......................................................................................................................................................18
Automated Attendant...............................................................................................................................18
Other Norstar Parameters ........................................................................................................................19
Human Receptionist ................................................................................................................................19
No Centralized Answering of External Calls...........................................................................................19
Configuring the Voicemail System...............................................................................................................20
Call Transfers ..........................................................................................................................................20
MWIs Done With Inband ........................................................................................................................20
Paging......................................................................................................................................................20
User Names .............................................................................................................................................21
The Next Step ...............................................................................................................................................21