User Guide for PBXLink DMI-4
CTL, Inc. can be contacted at the address and telephone numbers below from: 8:30 am to 5pm Eastern Standard Time. CTL, Inc. 240 Long Hill Cross Rd. Shelton, CT 06484 USA Tel: Fax: 203-925-4266 203-925-4267 web site: http://www.ctlinc.com email: Sales & Information: CTLinc@CTLlinc.com User Guide for PBXLink DMI4 Ver. 2.0 All hardware, software, bit streams and documentation, copyright Ó 2003 by CTL, Inc. All rights reserved.
Table of Contents Contents Chapter 1 - Introduction ............................................................................................................... 1 How the DMI4 Works ....................................................................................................................................2 Method of Operation .................................................................................................................................
User Guide for PBXLink DMI4 Chapter 5 - Programming the Nortel Meridian 1 PBX ............................................................22 Step 1: Preparing the PBX .......................................................................................................................... 22 PBX Software Confirmation ................................................................................................................... 22 Customer Data Block Setup ...............................................
Table of Contents Table of Figures Figure 1. Figure 2. Figure 3. Figure 4. Figure 5. Voicemail system using a DMI4........................................................................................................3 Back Panel of DMI4..........................................................................................................................7 Front Panel of DMI4.........................................................................................................................
Chapter 1 - Introduction Chapter 1 - Introduction The PBXLink DMI4 provides integration services that allow supported digital PBXs to interface seamlessly with Voice Messaging Systems from many manufacturers. The DMI4 connect to the PBX using four digital telephone lines and to the Voice Messaging System using the built-in COM port (optional for the DMI4). Four analog lines connect the DMI4 to the voicemail system's DSP card.
User Guide for PBXLink DMI4 Call information is important to the voicemail system as illustrated in the following scenario: John works at a company with a Mitel PBX and attached voicemail system. John’s extension number is 1234 ß A call comes into John’s phone at extension 1234. John is not at his desk and, after three rings, the call is automatically forwarded by the PBX to the voicemail system.
Chapter 1 - Introduction Voice Mail System PBX 4 Analog Lines Standard 4 Port DSP Card Media Mitel Norstar PBX Trunks 4 Digital Lines SMDI (optional) Users Phones Figure 1. Voicemail system using a DMI4 When a call is destined for the voicemail system, the PBX selects one of the digital lines assigned to voicemail and uses it to send information concerning the call, such as where the call originated, where the call was initially intended to terminate, and why the call was sent to voicemail instead.
User Guide for PBXLink DMI4 Method of Operation The voicemail system is connected to the PBX using a number of digital lines (four to eight in a small system, 72 or more in the largest systems). These lines are set up in a hunting group such that dialing the voicemail pilot number causes the call to arrive at the first free digital line. The lines are physically connected to the DMI4’s digital line ports using either a cable ending with either a RJ-11 or a RJ-45 connector for each line.
Chapter 1 - Introduction with a terminal program through the SMDI port. Note that the DMI4 used with a Norstar PBX does not require this step. Step 4 - Testing the Installation It is recommended that you fully test the PBX configuration and the DMI4 installation and configuration before you start the voicemail system. Step 5 - Voicemail Programming Set up your voicemail system to correctly process the SMDI information sent and received by the DMI4.
User Guide for PBXLink DMI4 Chapter 2 - Installation of the PBXLink DMI4 Overview This chapter gives an overview of the steps necessary for a successful PBXLink DMI4 installation. Packing List You should have received the following items: 1. 2. 3. 4. 5. 6.
Chapter 2 – Installation of the DMI4 Identifying the Parts Digital Lines To PBX The PBXLink DMI4 box is illustrated below. Figure 2. Back Panel of DMI4 Optional RS232 Centrex SMDI To Voice Mail System Analog Lines Power Adapter To Voice Mail System Figure 3. Front Panel of DMI4 The Optional RS-232 SMDI Cable The DMI4 provides inband integration.
User Guide for PBXLink DMI4 You will also need to use the SMDI port if you have a Mitel SX-50 PBX. This is because certain configuration options need to be set up according to your PBX, and these options are accessed using the SMDI port. The Optional RS232 Centrex cable is a DB9 (female) to DB25 (male) serial cable, 6 feet long. This is a null modem type. CTL recommends a UL Recognized cable AWM 2464.
Chapter 2 – Installation of the DMI4 Yellow LED Off Flashing On Meaning On hook Ringing Off hook The Next Step Having installed the PBXLink DMI4 hardware and determined it is communicating properly with the computer, you can now proceed to configure the PBX for the DMI4 and the voicemail system. This is explained in Chapter 3 - Programming Mitel PBXs, Chapter 4 - Programming the Nortel Norstar PBX, Chapter 5 - Programming the Nortel Meridian 1 PBX, or Chapter 6 - - Programming the Siemens 300E. .
User Guide for PBXLink DMI4 Chapter 3 - Programming Mitel PBXs This chapter explains how configure the Mitel SX-50 and SX-200-families of PBXs for a voicemail system using the PBXLink DMI4. If your PBX is not a Mitel PBX, please refer to the appropriate chapter. Note: Your PBX configuration options may not be exactly the same as those shown in this chapter because they depend on installed options and the PBX software version. Configuring an SX-50 On an SX-50 the PBXLink DMI4 emulates four DNIC 420 sets.
Chapter 3 – Programming Mitel PBXs Port 1 Port 2 Port 3 Port 4 Port 5 Port 6 Port 7 Port 8 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 Slot 8 Slot 9 Slot 10 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 In our e
User Guide for PBXLink DMI4 Step 1: Setting Up the Classes Of Service Each port on the PBX has an associated Class Of Service (COS) that indicates which features of the PBX the port is allowed to access. Because the voicemail ports require access to some features that ordinary users do not use, such as turning MWIs (Message Waiting Indicators) on and off, it is recommended that you use different COS numbers for the voicemail ports and users’ ports.
Chapter 3 – Programming Mitel PBXs The examples below assume: · The prime number is 200 (this is the number that users dial to access voicemail) · The voicemail digital ports (connected to the DMI4) are numbered 101-104 Step 1: Setting Up the Classes Of Service In the examples below, the Class of Service (COS) assigned for users’ phones is 1, and the COS that is used for voicemail ports is 2. You can, of course, use other COS numbers if these do not fit in with your system.
User Guide for PBXLink DMI4 ┌──────────────────────────────────────────────────┬────────────────────────┐ │ [COS: 2 ] OPTION (DISPLAYING ENABLED ) │ STATUS │ OPTION NUM │ ├──────────────────────────────────────────────────┼──────────┼──────────────┤ : : : : │ Message Waiting Setup - Lamp │ ENABLED │ 232 │ When you have finished setting up the COS options, press softkey 6, QUIT, to return to the main form.
Chapter 3 – Programming Mitel PBXs : : : : : : : : : : ├─────┴─────────┬──┴────────┴──┬────┴─────┴───┬─┴───────┴────┬──┴────────────┤ │1-PERSONAL O/G │2-PRIVATE TRK │3-BLF/DSS │4│5- ** MORE ** │ ├───────────────┼──────────────┼──────────────┼──────────────┼───────────────┤ │6-QUIT │7-KEY │8│9│0│ └───────────────┴──────────────┴──────────────┴──────────────┴───────────────┘ Press softkey 1, PERSONAL O/G, to choose outgoing-only for Key 12, and then softkey 0, ENTER.
User Guide for PBXLink DMI4 When you have finished programming the voicemail ports, press softkey 6, “QUIT”, to return to the main form. Step 3: Setting Up a Hunt Group From the main form on the Maintenance Terminal, choose form 17, HUNT GROUPS.
Chapter 3 – Programming Mitel PBXs The top line of the display should now look like this: ┌────────────────────────────────┬─────────┬─────┬─────┬─────┬───────────────┐ │ [GRP 1:200 ][TERM][STN/SET ] │ EXT NUM │ BAY │ SLT │ CCT │ COMMENTS │ ├────────────────────────────────┼─────────┼─────┼─────┼─────┼───────────────┤ : : : : : : : If “CIRC” is displayed instead of “TERM”, press softkey 2 to select a “terminal” hunt group instead of a “circular” hunt group.
User Guide for PBXLink DMI4 Chapter 4 - Programming the Nortel Norstar PBX Overview This chapter describes the configuration of a Norstar PBX for operation with the PBXLink DMI4 and a voicemail system. If your PBX is not a Norstar PBX, please refer to the appropriate chapter. There are three common system arrangements used with Norstar PBXs, and each requires a slightly different system configuration: 1. 2. 3.
Chapter 4 – Programming Norstar Port Configuration In this simple example, illustrated in the table below, the PBX is connected to a voicemail system that provides auto attendant functions. The four extensions attached to the DMI4 are 30 through 33. All lines have forward-on-no-answer directed to a human in case of a voicemail system failure.
User Guide for PBXLink DMI4 · · · Users’ phones must not forward on busy to voicemail, as this would cause the voicemail system to answer incoming calls immediately if any one user’s phone was busy. Users’ phones can forward-on-no-answer to the voicemail prime number To cause the voicemail system to answer incoming external calls that have been ringing for some time, one phone should be set to forward-on-no-answer to voicemail after some number of rings.
Chapter 4 – Programming Norstar User Names The DMI4 generates a table of names internally at power on and also at midnight each night. If the names of users are changed through the Norstar configuration, then it is necessary for the DMI4 name table to be updated. This can be done through the menus or by briefly disconnecting the first digital port where it enters the DMI4. This process will cause each phone in the system to ring very briefly.
User Guide for PBXLink DMI4 Chapter 5 - Programming the Nortel Meridian 1 PBX This chapter explains how to set up a Northern Telecom Meridian 1 family PBX for a voicemail system using the PBXLink DMI4. You must have access to the PBX programming terminal to do this. Example Meridian commands and responses on the terminal are given throughout this chapter. In these examples, the convention used is that italic type is used for things that need to be entered.
Chapter 5 – Programming Meridian 1 >LD 22 REQ TYPE OPTF CUST CTY DNDI EES MSB DDSP MWC DSET CPND ARIE PRT PKG 1 2 5 9 10 17 19 46 88 95 170 If the options underlined above are not present in the list of optional packages then you will need to upgrade the PBX software. Customer Data Block Setup It is necessary to enable certain options in the Customer Data Block to ensure correct operation of the digital lines used by the DMI4. This is done using overlay 15.
User Guide for PBXLink DMI4 DIND DIDT LDTT BOTO NFCR EEST 6 [Line Disconnect Tone Timer for 500/255 phones] NO [Enable End-to-End signaling for digital phones] Programming Call Party Name Display When the PBX forwards a call, it displays a 4 letter code on the display which explains why the call was forwarded. The PBX administrator can change these four-letter codes -- this is done in LD 95.
Chapter 5 – Programming Meridian 1 KEY KEY KEY KEY 00 SCR 2000 12 TRN 13 MIK 14 MCK [The voicemail prime number] The digital line connected to port 2 of the DMI4 is very similar, but hunts to port 3: >LD 11 REQ TYPE TN DES CUST AOM FDN TGAR NCOS RNPG SSU CLS HUNT LHK KEY KEY KEY KEY NEW 2616 0031 0 0 2002 [Example only] [Example only] [i.e. the primary DN of the next port] ADD HFD HTA FBD FNA MWD CNDA DNDA 2001 00 SCR 2001 12 TRN 13 MIK 14 MCK Port 3 and port 4 are similar.
User Guide for PBXLink DMI4 Setting Up a User’s Digital Set A digital set, say a 2008, would be set up like this: >LD 11 REQ TYPE TN ECHG DES FDN TGAR NCOS RNPG SSU CLS EFD HUNT EHT LHK CHG 2008 0043 [Example only] 2000 HTA FNA MWA CFTA 2000 2000 2000 Setting Up a User’s SL-1 Set If the user has an SL-1 set then it could be set up like this.
Chapter 6 – Programming Siemens 300E Chapter 6 - Programming the Siemens 300E This chapter explains how to configure a Siemens 300E for use with the PBXLink DMI4. Step 1: Verify PBX Software Level Note: it is essential to have software version 9006.4 (rev. 3 or later) installed on the 300E. Step 2: Set up Voicemail Ports Create the four digital lines that are to be connected to the DMI4 as Optiset Advanced telephones.
User Guide for PBXLink DMI4 Set up a class of service for the voicemail ports. In our example the COS is 1. The class of service and subscriber configuration for the voicemail lines must allow: 1) 2) 3) Set and Clear Message Waiting Lights (MSGWCAP) Receive DTMF tones from digital stations (INDTMF) Display Command Prompts (CUI=Y needed for disconnect supervision) Here is how it should look. In this example, station 3020 is the first voicemail port and has a class of service of 1.
Chapter 6 – Programming Siemens 300E And finally, the key map for this station:
User Guide for PBXLink DMI4 Chapter 7 - Configuring the PBXLink DMI4 You need to configure the PBXLink DMI4 to tell it how your PBX and voicemail system are configured. There are many settings that can be changed. These are all described in this chapter. However, most of these can be left at the default setting on most systems, and only a few important ones need changing. These are described below. If you are using a PBXLink DMI4 and a Norstar PBX, no configuration of the DMI4 is necessary.
Chapter 7 – Configuring the DMI4 This menu appears: Advanced 1. PBX... 2. SMDI... 3. Activation Code... 4. Reset To Factory Defaults... Q. Quit Enter option: Entering Q or pressing the ESC key brings you up to the next higher level menu. If you keep going, you exit from the menus and the card returns to SMDI mode. It displays: Press M to return to menu At this point, the DMI4 is functioning and it is safe to exit the terminal software and start the voicemail system.
User Guide for PBXLink DMI4 Parameters Explained PBX Type [] This parameter is for the DMI4 is used to select PBX type. The units are shipped by default configured for Nortel Norstar. Selecting a new PBX type may require a new activation code from CTL. Contact Technical Support. Prime Number [] This parameter informs the PBXLink DMI4 of the voicemail system's pilot number. This is discovered automatically on Norstar.
Chapter 7 – Configuring the DMI4 CPID Mask [0000000] When the DMI4 sends an extension number in an SMDI packet, it uses the CPID Mask to pad that extension number to the required number of digits. For example, if the extension number is 1234 and the CPID Mask is 0000000, the DMI4 outputs the leftmost three 0s from the CPID Mask and then the four digits of the extension. Most voicemail systems will work with the default value of 0000000 (7 zeros).
User Guide for PBXLink DMI4 Inband Tones... Suppress Tones [OFF] This parameter allows inband tones to be suppressed on the DMI4. This is needed if the DMI4 is going to be used for SMDI integration or for providing analog lines without any integration. Delay (ms) [300] This is how long after the analog line goes off hook to the DMI4 that the DMI4 waits before it plays the inband tones to the voicemail system. Activation Code... Serial Number 04022 This is the serial number of the card.
Chapter 8 – More Than Four Voice Ports Chapter 8 - More Than Four Voicemail Ports Introduction A single DMI4 provides four ports to the voicemail system. This is adequate for small installations but larger systems require more than four voicemail ports. For example, if your voicemail system ever has four users or callers accessing voicemail at any given time, and a fifth call comes in, that caller will not be able to access voicemail. This is an indication that you need more voicemail ports.
User Guide for PBXLink DMI4 using a multiple DMI4s with inband signaling, there is no need to chain the boxes together. To install one or more additional DMI4s, follow the following steps. When installing more than one DMI4 into a new system, first install one DMI4 as explained in Chapter 2 to verify that the voicemail system is working, and then install the additional DMI4s. 1. Connect the first DMI4 SMDI Port to the PC’s COM port using a standard RS-232 modem cable.
Chapter 9 – SMDI Specification Chapter 9 - SMDI Specification SMDI Interface of the PBXLink DMI4 The Simple Message Desk Interface (SMDI) is a Bellcore standard and was devised for sending call information about incoming calls to subscribers of Centrex systems. A single ASCII serial stream can send information about multiple lines of incoming calls.
User Guide for PBXLink DMI4 D: Direct: This is a call that has been made directly to the pilot number of the voicemail system. The DMI4 deduces this information by considering several factors. One of the more important points considered is that if the number dialed is the same as the Prime Number field configured in the DMI4, it’s an indication that the call is from a user intending to pick up voicemail messages.
Chapter 9 – SMDI Specification Names [CR][LF]MDmmmllllD cccccccccc [SP][CR][LF][CtrlY] cccccccccc This is the Caller ID of the incoming call. The CPID mask must be set to 10 digits for this to be correct. This is the name of the incoming caller. The name is exactly as provided by the central office Caller ID. It may contain spaces. This feature is only available on Mitel SX-200 and 2000. Examples In theses examples the CR, LF and Ctrl Y are not shown.
User Guide for PBXLink DMI4 Message Waiting Commands The DMI4 accepts two commands for message waiting lights. OP:MWI[SP]xxxxxxx![Control D] RMV:MWI[SP]xxxxxxx![Control D] On: OP. This message will switch on the light for extension xxxxxxx. Leading zeros are stripped from the number prior to sending the number to the PBX. Off: RMV. This message will switch off the light for extension xxxxxxx. Leading zeros are also stripped from the number in this operation.
Chapter 10 – Upgrading the DMI4 Chapter 10 - Upgrading the DMI4 Obtaining the Latest Released Update The latest revision of loadware or firmware is available by contacting Technical Support. The procedure for performing the actual update is shown below. Updating the DMI4s Firmware Version To update a DMI4’s firmware requires the use of a terminal program that can transfer a file using the XMODEM file transfer protocol. The Microsoft Windows HyperTerminal application will work well.
User Guide for PBXLink DMI4 Chapter 11 - Limited Warranty, License Agreement, Specifications and FCC Statement Limited Warranty Hardware Connected Systems warrants its hardware products to be free from defects in workmanship or materials, under normal use and service, for one year from the ship date from CTL. The “Customer” is the authorized reseller or end user who purchased the product directly from CTL.
Chapter 11 – Limited Warranty, License Agreement, Specifications and FCC Statement Exclusions If a PBXLink product does not operate as warranted above, the Customer’s sole remedy shall be repair, replacement, or refund of the purchase price paid, at CTL’s option.
User Guide for PBXLink DMI4 DMI4 Specifications The DMI4 conforms with the following specifications. a. Electrical Rating (Current Rating = 0.5 Amps (average) at 5 VDC). b. Recommended Ambient Temperature ( 0 - 40º C, 10-90% Relative Humidity, Non-condensing). The Optional RS232 Centrex cable is a DB9 (female) to DB25 (male) serial cable, 6 feet long. This is a null modem type. CTL recommends a UL Recognized cable AWM 2464. FCC Certification This device complies with part 15 of the FCC rules.
Chapter 12 - Index Chapter 12 - Index C M Chaining Chaining Multiple DMI4s ............................35 Configuration Lucent Definity (2-wire)..................................... 1 ProLogix................................................. 1 Mitel SX-200.................................................... 1 SX-2000.................................................. 1 SX-50 ..................................................... 1 Nortel Meridian 1 ........................................ 1, 22 Norstar ..
