Mitel SX-2000 ONS/ANALOG TELEPHONE USER GUIDE Phone 800-328-7181 / 563-322-7181
PREFACE This guide is for users with single line telephones. It explains how to use the telephone and the system features of the Mitel Networks SX-2000. System features are the special functions your telephone can access in addition to making and receiving calls, such as transferring a call or putting a caller on hold. Your phone may provide other system-independent features, which are not described in this guide.
Hold To place a call on System Hold: 1. Press FLASH or quickly press and release the hookswitch. 2. Dial the Call Hold access code (#11). To retrieve a call on Hold: 1. Lift the handset. 2. Dial the Call Hold – Retrieve access code (#13). To retrieve a call on Hold from another extension: 1. Lift the handset. 2. Dial the Call Hold – Remote Retrieve access code (#12). Call Transfer To transfer an active call: 1. Press FLASH or quickly press and release the hookswitch. 2. Dial the number of the third party.
Three-Party Conference This feature allows you to set up a conference call consisting of yourself and two extension users or another extension user and an external call. To set up a Conference when a tow-party call is already in place, or to add another party to an existing Conference: 1. 2. 3. 4. 5. Press FLASH or quickly press and release the hookswitch. Dial the number of the next party. Wait for an answer. Press FLASH or quickly press and release the hookswitch. Dial Conference Call access code (*40).
Call Forward To program and activate Call Forward: 1. Lift the handset. 2. Dial one of the following Call Forward access codes: • To redirect all calls, dial the Follow Me access code (*27). • To redirect all calls when your telephone is busy, dial the Busy (External & Internal Souce) access code (*21). • To redirect internal calls when your telephone is busy, dial the Busy (Internal Source) access code (*22).
Call Forward – Remote To forward calls from a remote extension to your current location: 1. Lift the handset. 2. Dial the Call Forwarding – I Am Here access code (*23). 3. Dial the number of the remote extension. 4. Hang up. To cancel Call Forward – Remote from the extension that set the Remote forwarding: 1. Lift the handset. 2. Dial the Cancel Call Forwarding Follow Me – Remote access code (##27). 3. Dial the number of the remote extension. 4. Hang up.
Do Not Disturb To activate Do Not Disturb: 1. Lift the handset. 2. Dial the Do Not Disturb access code (*51). 3. Hang up. To deactivate Do Not Disturb: 1. Lift the handset. 2. Dial the Do Not Disturb – Cancel access code (*52). 3. Hang up. To activate Do Not Disturb from a remote extension: 1. Lift the handset. 2. Dial the Do Not Disturb – Remote feature access code (*53). 3. Dial the number of the extension that you want to activate Do Not Disturb for. 4. Hang up.
