GENERAL INFORMATION GUIDE LIGHTWARE 19, RELEASE 3.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL‚). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The Theme - Flexibility, Reliability, Usability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 SX-200® EL System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 General Information Guide SX-200 ML System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting a Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SX-200 ML (FD) System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SX-200 RM Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents DSS/BLF Interface Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Music-On-Hold/Pager Unit (DMP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Datasets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DATASET 1103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 General Information Guide Attendant Function Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attendant Hold Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attendant Implicit New Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attendant Individual Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Park from Single-line Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 General Information Guide Device Interconnection Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Tone Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Tone - Discriminating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dictation Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Hotel/Motel - Audit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hotel/Motel - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hotel/Motel - Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hotel/Motel - Call Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hotel/Motel - Check Out . . . . .
SX-200 General Information Guide Moving Stations and SUPERSET Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Multi-Attendant Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Music-on-Hold (MOH). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Music from an ONS Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Names . . . . . . . . . . . . . . . .
Table of Contents Speed Call Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Split. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Subattendant - Basic Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 General Information Guide Purchasable System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer Data Entry (CDE) . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power and Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 General Information Guide xiv Revision A 50003510
Product Overview The SX-200® EL and SX-200 ML systems are a microprocessor-controlled telephone system that handles both voice and data switching. The system hardware is electrically compatible with most • Single line telephones • Mitel Networks™ digital sets • Key telephone systems • System telephone systems • Central office exchanges • ISDN Networks. History The SX-200 system was first developed in 1977 using leading-edge technology from Mitel Semiconductor Division.
SX-200 General Information Guide Generic 1003 software, introduced at the same time, offered advanced business features such as modem pooling and DATASETs capable of synchronous/asynchronous transmission. In addition, MITEL introduced one of the most flexible ACD Telemarketing packages available.
Product Overview international standard for voice, data, and signaling with end-to-end digital compatability worldwide, regardless of where the telephone terminal is located - in an office or in the home. LIGHTWARE 18 software was released in the year 2000. Release 1.0 primarily introduced new software features. Release 2.0 is mostly hardware. LIGHTWARE 18 Release 2.
SX-200 General Information Guide The Theme - Flexibility, Reliability, Usability The SX-200 EL and SX-200 ML systems are advanced microprocessor-control telephone systems that meets the three key customer requirements for installations of up to 650 telephones: • Flexibility • Reliability • Usability. By designing the SX-200 EL and the SX-200 ML systems for maximum flexibility, we give you the capability of tailoring your system to meet your communications needs.
Product Overview SX-200 EL System The SX-200 EL system can support up to six peripheral bays, cabinets, or SX-200 IP Nodes.
SX-200 General Information Guide The six peripheral bays can be SX-200 peripheral cabinets, SX-200 LIGHT peripheral cabinets, SX-200 IP Nodes (requires the MCC IIIELx), SPINE bays, or ISDN bays (A SPINE bay configured as bay 7 requires the MCC IIIELx). The ISDN bay may be an ISDN Network Gateway or a PRI card.The PRI card fits into a main control cabinet or a peripheral cabinet.
Product Overview SX-200 ML System The SX-200 ML system can support up to one peripheral bay or cabinet.
SX-200 General Information Guide SX-200 ELx Cabinet The SX-200 EL and the SX-200 ML system use the same rack mount (RM) horizontal cabinet, the SX-200 ELx cabinet (PN 9109-600-002-NA), for the control cabinet and for the peripheral cabinet. The horizontal cabinet can be mounted in a standard 19" rack, or they can be stacked. The cabinet is plastic and plexiglass. The door on the cabinet allows the system administrator to see the system status at a glance.
Product Overview SX-200 LIGHT Peripheral Cabinet The SX-200 LIGHT Peripheral Cabinet is vertical as opposed to horizontal. The cabinet contains one Bay Power Supply, one Bay Control Card (with attached Peripheral FIM Carrier plus FIM), and up to eight peripheral interface cards. The SX-200 LIGHT Peripheral Cabinet is shown below.
SX-200 General Information Guide SX-200 SPINE Peripheral Bay The SX-200 SPINE Peripheral Bay is available as a single (6 slot) or dual (12 slot) configuration. Each SPINE Peripheral Bay contains one Power Module, and up to six peripheral modules. The first SPINE Peripheral Bay (SPINE A) also contains a Control Module II (with FIM). There are limitations regarding the ONS modules. If there are three ONS modules installed in SPINE A, no other modules may be installed on that SPINE.
Product Overview SX-200 IP Node The SX-200 IP Node brings Voice over IP (VoIP) capabilities to the SX-200 EL. The SX-200 IP Node addresses the LAN-based telephony requirements of small to medium enterprises and corporate enterprises with branch offices and teleworkers. You can connect up to two SX-200 IP Nodes to an SX-200 EL system. The SX-200 EL system supports up to 120 IP devices. You can connect up to 60 IP devices to each SX-200 IP Node and up to two SX-200 IP Nodes per SX-200 EL system.
SX-200 General Information Guide The SX-200 IP Node requires the following SX-200 system hardware: 12 • An SX-200 ELx Controller • One or two Control Triple CIM Cards Revision A 50003510
Product Overview SX-200 EL/ML Peripheral Devices The SX-200 EL and the SX-200 ML offer a wide range of peripheral devices to meet the voice and data switching needs of virtually all small to medium enterprises. The SX-200 EL now offers Voice over IP functionality and adds new IP phones and conference units to its long list of supported peripherals. Both the SX-200 ML and the SX-200 EL continue to support the highly successful SUPERSET line of telephones.
SX-200 General Information Guide Voice Capabilities The SX-200 EL interfaces to analog, digital, and IP peripheral devices. The SX-200 ML system interfaces to analog and digital peripheral devices. Peripheral devices for voice communications include, but are not limited to, the following sets. IP Peripherals (SX-200 EL only): Mitel Networks 5201 IP Phone: The Mitel Networks 5201 IP Phone is a low-cost, single port entry-level IP telephone that connects to a 10BaseT Ethernet network.
Product Overview Mitel Networks 5305 IP Office Conference Unit: The Mitel Networks 5305 IP Office Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used with the 5020 IP Phone and connects to the phone’s headset port. This unit is designed for optimal performance in a private office that measures 12 feet by 15 feet (3.6 meters by 4.5 meters).
SX-200 General Information Guide Standard Telephones: Industry-standard rotary dial and DTMF telephones are supported; ONS and OPS lines provide an interface to the bay for these sets. The rotary telephone is not supported on the SX-200 SPINE. SUPERSET 4001 Telephone: The SUPERSET 4001 telephone is a single-line digital telephone.
Product Overview SUPERSET 4150 Telephone: The SUPERSET 4150 telephone is a multi-line digital telephone that provides advanced telephony features and connectivity to a computer. A built-in RS-232 serial port accomodates the connection to a PC serial port. The SUPERSET 4150 has 14 keys that can be programmed as Speed Call keys or Line Appearances. One key must be reserved for the prime line.
SX-200 General Information Guide DNIC Music-on-Hold/Paging Unit: The DNIC Music-on-Hold/Paging Unit (DMP) can be wall-mounted next to the PBX. It is powered by the system, and does not require a separate power source. A single 25 pair amphenol connects to the PBX via the main distribution frame. A single LED indicator provides basic status information.
Product Overview Data Capabilities Datasets provide data facilities for terminals, digital SUPERSET telephones, and other types of data circuits. The DATASET 1100 series support asynchronous data communications at rates up to 19.2 kbps and interface with the system through a Digital Line Card or a DNIC Module. The DATASET 2100 series support asynchronous and synchronous data communications at rates up to 19.2 kbps and interface with the system through a Digital Line Card or a DNIC Module.
SX-200 General Information Guide 20 Revision A 50003510
Supporting Applications In the SX-200 EL and the SX-200 ML system, groups of features have been combined into applications designed to meet the specialized needs of small to medium size enterprises. Applications can simplify call handling and control communication costs in business, commercial and institutional environments, simplify hotel/motel operation, enhance any telephone sales activity, and provide a cost-effective way for small organizations to access advanced business features.
SX-200 General Information Guide For computerized control and monitoring of Hotel/Motel functions, the system can interface to a property management system (PMS). Hotel/Motel and Front Desk Terminal functions are mutually exclusive with Property Management System (PMS). Assisted Living Mitel Networks 6451 Intelligent Dispatch is a PC software application that provides the ideal alarm messaging system for Assisted Living Centers with less than 250 rooms.
Supporting Applications • Door Alarm The Door alarm generates when a monitored door opens. The monitored doors have two-wired contact sensors; one on the frame and one on the movable door. When the door opens, the sensor contact is lost and the sensor generates an alarm. The alarm goes off when the door opens and remains active until the attendant takes responsibility for the alarm and closes the door.
SX-200 General Information Guide environments. For maximum efficiency, all ACD personnel use SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 420, and SUPERSET 410 telephones programmed with special displays and softkeys. With LIGHTWARE 17 Release 3.0 and greater software, the ACD personnel may also use the SUPERSET 4150 and SUPERSET 430. The displays provide call status and progress messages; the softkeys give single button selection of ACD features.
Supporting Applications • Allows the programming of customized greetings for different incoming trunks • Lists employees associated with each incoming LDN to allow easy transferring • Shows specific transfer information; e.g., cell phones, extensions, or pager numbers for each employee MITEL MyAttendant on a PC can be used in conjunction with other PCs with MITEL MyAttendant to allow a group of attendants to work as a team.
SX-200 General Information Guide Tenanting Economy of scale makes sharing system services practical. Using the tenanting features, up to 25 small businesses, or departments of a larger business, can share the services of an SX-200 EL or SX-200 ML system. Logically, the system can be divided into up to 25 separate PBXs, each providing its tenant with customized features and services.
Supporting Applications messages are sent and received from your personal “mailbox”. This give you access to information remotely, and assures you of secure access to your documents. You determine when and where you want your fax messages delivered. The caller is given the choice of recording a message, speaking to someone else, or requesting personal assistance.
SX-200 General Information Guide Mitel Networks 6100 Contact Center Solutions Mitel Networks 6100 Contact Center Solutions (6100 CCS) include automated call distribution, interactive voice response, computer-telephony integration, real-time workforce management, intelligent in-queue messaging, email, web chat, fax routing and queuing, and comprehensive reporting capabilities. The 6100 CCS product has a suite of applications that enable customers to maximize the efficiency of their call center.
Supporting Applications Mitel Networks 6500 Speech-Enabled Applications Mitel Networks 6500 Speech-Enabled Applications is a PC based, speech recognition application that routes incoming calls to a specific person or department based on spoken commands. Typically, you state the name of the person that you want to speak to and the system routes your call to the requested party. The 6500 SE Applications have two systems: 6500 SE Attendant and the 6500 SE Unified Messaging.
SX-200 General Information Guide ISDN Support The Integrated Services Digital Network (ISDN), transmitting voice, data and video at high speeds, accurately and without a modem, has revolutionised communications. ISDN services can be deployed and accessed at enterprise, department and desktop levels by its simple addition to your existing SX-200 network. ISDN proves its worth by its ability to carry voice, data and video imaging on one network. ISDN standards define two types of ISDN interface.
Supporting Applications The BRI card supports the following ISDN Services: • Calling Party Number (CPN) - This number substitutes the calling station number on outgoing calls for purposes of network identification and call back. • Calling Name ID (CNID) - This ID is the incoming call name delivery per NA DMS100 custom specification.This Calling Name feature is an option that must be enabled at the Central Office. The SX-200 only supports the inbound calling name.
SX-200 General Information Guide 32 • Call-By-Call Service Selection (CBC) - This feature allows telephone users to select the ISDN network services that they wish to use on a per call basis. • DID Calling Party Number Forwarding - Outgoing CPN delivers the calling party’s DID number to the Network when the call has been identified as a call from a device with an associated DID number instead of delivering the main directory number associated with the system.
Supporting Applications ISDN Network Gateway (North America only) The ISDN Network Gateway delivers the full benefits of ISDN network services for PRI voice applications. ISDN delivers the highest degree of voice clarity of any transmission medium available.
SX-200 General Information Guide System Fail Transfer System Fail Transfer (SFT) (or power fail transfer) is provided by the SFT control port, allowing preselected DTMF or rotary telephones to be connected directly to CO trunks in the event of system failure in the system. To provide system fail transfer, an external SFT unit or SPINE Bay LS/CLASS trunks are required.
Configuration By designing your SX-200 EL and SX-200 ML systems for maximum flexibility, Mitel Networks gives you the capability of customizing your system to meet your requirements. Select the system configuration and options you need today with the assurance that you can expand the system at any time in the future. Reliability is a key factor in the choice of any communications system.
SX-200 General Information Guide LIGHTWARE 18 and greater software is enabled by the System ID module on the MCC. The System ID module password is provided by Mitel Networks and defines which options have been purchased. The password and options selection must match that provided on the MOSS sheet which accompanies the system software. SX-200 EL System Configuration The SX-200 EL system can support a maximum of seven bays.
Configuration Located on the rear of the SX-200 ELx cabinet are four 25 pin connectors (J1- J4 for the peripheral interface cards), three RJ-45 connectors (J5 and J6 for T1 trunks and J7 for a system fail transfer control port), a printer port, a maintenance port, and two RS-232 connectors (J10 and J11 for the PRI maintenance).
SX-200 General Information Guide Bay Power Supply - provides required voltages to peripheral cards, control cards, PRI cards, and system peripheral devices. CAUTION:Do not install more than one PRI card in the control cabinet. This restriction allows the bay to be within the power budget. Control Dual FIM Carrier Card - supports two Fiber Interface Modules and connects to the backplane. The card distributes 6 links to two bays: 3 links per bay. One 1 km FIM is onboard the Control Dual FIM Carrier card.
Configuration CIM Card. The FIM II modules are available with ranges of 1 km, 5 km, and 14 km. The FIM II can connect with a FIM, however the fiber interface module at each end of the fiber cable must have the same range. The FIM II is ideal for distributed systems (cabinets greater than 10 meters apart). PRI Card - provides up to two links of ISDN connectivity with the T1/E1 module that is installed on the PRI card.
SX-200 General Information Guide SX-200 EL Control Cabinet Examples SX-200 EL Peripheral Cabinet Examples 40 Revision A 50003510
Configuration Connecting Peripheral Bays Up to six peripheral bays connect to the SX-200 EL main control cabinet. You have a choice on fiber connectivity or copper connectivity. Copper provides a cost-effective solution for co-located systems. To obtain fiber connectivity, the system requires Fiber Interface Modules (FIM or FIM II ) on carrier cards in the main control cabinet and each peripheral cabinet.
SX-200 General Information Guide You can have either two or three links to each peripheral bay: • With a MCCIIIEL / ELx control card, the Control Dual FIM Carrier card or the Control Triple CIM card provides three links per peripheral bay • With an MCCIIIEL control card, the Control Triple FIM Carrier card or the Control Triple CIM card provides two links per peripheral bay • With an MCCIIIELx control card (installed in a SX-200 ELx cabinet PN 9109-600-002-NA) the Triple FIM Carrier card or the Contro
Configuration • Calls do not have to be evenly distributed across all bays • Maximum channel blocking ratio is 0.94. Connecting SX-200 IP Nodes You can connect up to two SX-200 IP Nodes to the SX-200 EL. The system requires one Control Triple CIM card (three onboard CIM circuits) in the main control cabinet. The following connections are required to configure the SX-200 IP Node: • Connections between peripheral bays and the main control cabinet are made with standard CIM connections, page 41.
SX-200 General Information Guide • Control Triple CIM Card and the SX-200 EL System • SX-200 IP Node Local Area Network Design Guidelines Maximum Number of T1 Links LIGHTWARE 18 Release 2.0 and greater supports a maximum number of eight T1 links in the system. These links can be from the T1 cards and from the T1/E1 modules. Any bay can have a maximum of two T1 links to a total of eight T1 links in the system. Notes: 1.
Configuration SX-200 ML System Configuration The SX-200 ML system is similar to the SX-200 EL system, page 36, except that the SX-200 ML control cabinet uses a Main Control Card IIIML (MCC IIIML), holds one Control Dual FIM Carrier card or a Control Triple CIM card and supports only one peripheral bay. Main Control Card IIIML - performs call processing and maintains overall control through communication with one or two Bay Control Cards.
SX-200 General Information Guide Control Triple CIM Card - provides three copper interface module circuits. The card also has a connector for a FIM II so that a FIM II may be used in place of one of the CIM circuits. The card may be used for an SX-200 EL system or an SX-200 ML system; the technican sets a manual switch so the card may emulate a Dual or Triple FIM Carrier card.
Configuration SX-200 ML Configuration Example 50003510 Revision A 47
SX-200 General Information Guide Another configuration for the SX-200 ML exists when the cabinets do not have a BCC III. The FIM II or CIM on the Peripheral Interface Module Carrier Card (PIMCC) provides the connectivity to the main control cabinet. Connecting a Peripheral Bay The SX-200 ML system supports only one peripheral bay. Note: The system counts a PRI card sitting in a main control cabinet as a peripheral bay. The PRI card does not require a CIM or FIM II to connect to the main controller.
Configuration For copper connectivity, the main control cabinet and the peripheral cabinet must have a copper interface module (CIM). The CIM supports a distance of up to 30 meters or 100 feet between cabinets. There is only one variant of the CIM; unlike the FIM and FIM II which have three variants. • The SX-200 ML main control cabinet supports a Control Triple CIM card in slot 10 to connect a second peripheral cabinet (Bay 2). If the peripheral cabinet has a BCC III, the BCC III supports a CIM.
SX-200 General Information Guide Customer Data Entry Storage - CDE software is stored in NVRAM, and can also be stored on an off-board personal computer. When the system is powered up, CDE software is loaded from NVRAM to the MCC II RAM. Bay Control Card II - interfaces the peripheral cards with the Main Control Card. Control FIM Carrier Card - supports the Fiber Interface Module and connects to the MCC II via a ribbon cable. The Control FIM Carrier Card plugs into slot 4 of the backplane.
Configuration SX-200 RM Peripheral Cabinet The SX-200 RM peripheral cabinet supports a Bay Power Supply, a Bay Control card, a PRI card, a T1 card, a Peripheral FIM Carrier II card or a Peripheral Interface Module Carrier card, and up to eight Peripheral Interface Cards. The peripheral cabinet is the same cabinet as the SX-200 EL control cabinet. Note: The BCC III, Peripheral Interface Module Carrier card, and the PRI card require the SX-200 ELx cabinet.
SX-200 General Information Guide Peripheral Interface Module Carrier Card - supports the FIM II or the CIM. The Peripheral Interface Module Carrier Card (PIMCC) replaces the Peripheral FIM Carrier II card. The Peripheral Interface Module Carrier Card (PIMCC) provides fiber or copper connectivity from the peripheral cabinet to the main control cabinet using a CIM (Copper Interface Module) or a FIM II.
Configuration Peripheral Interface Cards and Modules The SX-200 EL and the SX-200 ML cabinet hold a main control card and a bay control card with peripheral interface cards in slots one to eight. The SX-200 SPINE holds a peripheral control module and a power module with Loop Start (LS) trunks and LS/CLASS II modules, ONS, DNIC and CLASS modules.
SX-200 General Information Guide Digital Line Card • The Digital Line Card (DLC) is a low power card with 12 Digital Network Interface Circuits (DNIC) per card. The Digital Line Card interfaces DNIC-based peripheral devices to the system through its Digital Network Interface Circuits (DNIC); the DNIC is a proprietary integrated circuit.
Configuration Mitel Express Messenger Card • The Mitel Express Messenger card is a low-power card. The card uses a DNIC interface that connects directly to the backplane of the cabinet.The card provides either two, four, six, or eight voice mail ports to an SX-200 EL/ML system that has Release 1.1 software or later. BRI Card • The BRI card is a low power card, although there is a maximum limit of two cards per cabinet.
SX-200 General Information Guide Bay Control Card The bay control card provides control of operations within the cabinet and monitors the lines, trunks and other circuits within the bay. Reports are sent to the Main Control Card via HDLC message links. One bay control card is required in each cabinet. The bay control cards are BCC II and BCC III. The BCC III offers more processing power for the BRI cards. The BCC III also supports a DSP module (single), a T1/E1 module, and a FIM II or CIM.
Configuration SX-200 ELx cabinet Rev 4.4 or greater (PN 9109-600-002-NA) with LIGHTWARE 17 Release 4.0 software or greater. The PRI card also requires a Stratum 3 clock on the main control card. The PRI card has the same performance characteristics as a two link ISDN Network Gateway. The PRI card (unlike the T1 card) is not classed as a high power card. Because the PRI card is a separate bay, the PRI card is not included in the count for the four high power cards.
SX-200 General Information Guide SX-200 Wall Mount Bracket The SX-200 Wall Mount Bracket lets you support a single SX-200 ELx cabinet on the wall. These brackets are for the horizontal rackmount cabinet, not the vertical cabinet. The cabinet can be installed at eye level to improve working conditions. The bracket also has two push buttons that allow you to extend the cabinet away from the wall, thereby giving you plenty of room to access the back of the cabinet.
Configuration SX-200 SPINE Bay The SX-200 SPINE is available as a single (6 slot) or dual (12 slot) configuration. Each SPINE contains one Power Module, and up to six peripheral modules. The first SPINE also contains a Control Module II (with a 1 km FIM). The SPINE Peripheral Bay can be located up to 1 km from the control node. Components of the SPINE include: Control Module II - interfaces the peripheral modules with the Main Control Card in the control cabinet via its Fiber Interface Module.
SX-200 General Information Guide SX-200 SPINE Modules LS/CLASS Module - The LS/CLASS module mounts in any slot of the SX-200 SPINE and interfaces four trunk circuits to the system. It includes circuitry to switch trunk circuit 1 to a SFT telephone set during power or system failure. DNIC Module - The Digital Network Interface Circuit (DNIC) module interfaces up to four DNIC devices to the SX-200 SPINE. DNIC devices include SUPERSET 4001 telephones, SUPERSET 4015 telephones, SUPERSET 4025 telephones.
Configuration Uninterruptible Power Supply (UPS) The uninterruptible power supply (UPS) is a reserve power supply for the control cabinet and digital peripheral cabinets comprising of a battery pack, a charger, and an inverter. The UPS backup time is dependent upon the unit selected and the capacity of the batteries provided. The unit must be able to provide 115 Vac at 15 A. Mitel Networks Corporation does not manufacture a UPS .
SX-200 General Information Guide Power Supply All power for the SFT unit is provided from the -48 Vbat source on the system. A source of -12 V powers the electronic circuitry on the card. This supply is derived from the -48 V input and powers all the SFT circuitry except the transfer relays. The relays are powered by a transistor-regulated -41V source, also derived from the -48 Vbat input. Thus, in the event of Vbat varying between the standard -42.5 V to -56.5 V, the current drain remains constant.
Peripherals Introduction The SX-200 EL and the SX-200 ML systems extend their flexibility, reliability, and usability right to the desktop. Flexibility comes from the wide range of peripheral devices supported by the system. You can choose from standard telephones, IP phones, ASCII terminals and printers, modems, and proprietary peripherals. Mitel Networks designs its peripheral devices for maximum reliability. This is evidenced by the proven performance record of each electronic telephone and dataset.
SX-200 General Information Guide Mitel Networks 5000 Series IP Phones Mitel Networks 5201 IP Phone The Mitel Networks 5201 IP Phone is a low-cost, single port entry-level IP telephone that connects to a 10/100BaseT Ethernet network.
Peripherals Mitel Networks 5010 IP Phone The Mitel Networks 5010 IP Phone connects to a 10/100BaseT Ethernet network.
SX-200 General Information Guide Mitel Networks 5020 IP Phone The Mitel Networks 5020 IP Phone connects to a 10/100BaseT Ethernet network.
Peripherals Mitel Networks 5215 IP Phone The Mitel Networks 5215 IP Phone connects to a 10/100BaseT Ethernet network.
SX-200 General Information Guide Mitel Networks 5220 IP Phone The Mitel Networks 5220 IP Phone connects to a 10/100BaseT Ethernet network.
Peripherals Mitel Networks 5305 IP Office Conference Unit The Mitel Networks 5305 IP Office Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used in conjunction with the 5020 IP Phone and connects to the phone’s headset port. This unit is designed for optimal performance in a private office that measures 12 feet by 15 feet (3.6 meters by 4.5 meters).
SX-200 General Information Guide Mitel Networks 5310 IP Board Room Conference Unit The Mitel Networks 5310 IP Board Room Conference Unit is a high quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used in conjunction with the 5020 IP Phone and connects to the phone through the phone’s headset port. This unit is designed for optimal performance in a room that measures 15 feet by 25 feet (4.5 meters by 7.6 meters).
Peripherals Attendant Consoles At the heart of the SX-200 telephone system is the Attendant Console - a practical, multi-use tool that simplifies communications management in your organization. For the Attendant, operating simplicity, innovative design, and elegant styling translate into an easy-to-read liquid crystal display, hardkeys for the most often performed functions, and softkeys for situation-dependent features, all contained in a compact package.
SX-200 General Information Guide SUPERCONSOLE 1000 Attendant Console The SUPERCONSOLE 1000 Attendant Console uses a standard twisted-pair telephone wire to interface to a DNIC circuit. The Console has a tilt display and two blank firmkeys for programming macros. The console supports up to two PKM 48 devices and has an RS-232C port for connecting an ASCII line printer.
Peripherals SUPERSET 7000 Attendant Console The SUPERSET 7000 Attendant Console is a DOS and Windows™ based application running on a PC. It is equipped with a MITEL PC TALK TO card, a SUPERSET 400 series handset, an extended keyboard, and a handset cradle. The PC TALK TO card uses a standard DNIC interface to communicate to the SX-200 EL/ML system. Features such as call handling, telephone directory with user status, and trunk labeling, run on the SUPERSET 7000 attendant console.
SX-200 General Information Guide SUPERSET 4000 Series Telephones There are five SUPERSET 4000 series telephone sets: • SUPERSET 4001 single-line telephone set • SUPERSET 4015 multi-line telephone set with a LCD display • SUPERSET 4025 multi-line telephone set with an enhanced LCD display • SUPERSET 4090 two line, cordless telephone set with a LCD display • SUPERSET 4125 multi-line telephone set with a backlit,enhanced LCD display and a built-in RS-232 interface • SUPERSET 4150 multi-line telepho
Peripherals To retrieve a call from Hold on the SUPERSET 4001 telephone set, press the Hold key again. To retrieve a call from Hold on a multi-line telephone set, press the line key of the line on Hold. Microphone key During a handsfree call, press the Microphone key to mute the microphone. Press the Microphone key again to turn muting off. The indicator lamp built into the Microphone is on when the microphone on.
SX-200 General Information Guide Line Status Indicators The SUPERSET 4000 multi-line telephone set has each line key with a built-in line status indicator. Headset Port SUPERSET 4000 series telephones, except for the SUPERSET 4001, have a headset port on the base of the set.
Peripherals SUPERSET 4015 Telephone The SUPERSET 4015 is a multiline, digital telephone set with • Alpha-numeric LCD • Seven line keys, each with a built-in line status indicator • Eight fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, Message, Up Arrow, and Down Arrow • Automatic selection of prime line or ringing line • Key selection of non-prime line • Handset and ringer volume control • Ringer pitch control • Message Waiting lamp • Headset port • Adjustable t
SX-200 General Information Guide SUPERSET 4025 Telephone The SUPERSET 4025 telephone is a multi-line, digital telephone set that comes in two versions (non-backlit and backlit). The backlit version offers backlighting in the LCD, thereby increasing visiblity in dimly lit environments. The backlighting of the SUPERSET 4025 telephone is line powered, so there is no requirement for an AC Power Adapter.
Peripherals SUPERSET 4090 Telephone The SUPERSET 4090 is a digital cordless telephone equipped with a backup battery charging unit and a base unit. The SUPERSET 4090 cordless can be a used as a primary set or with another SUPERSET 4000 series desk phone.You can set up Call Forward on the desk phone to send calls to the SUPERSET 4090 when you are away from your desk. You can also use a line appearance key on the SUPERSET 4090 to answer calls to the prime line on your desk phone.
SX-200 General Information Guide SUPERSET 4125 Telephone The SUPERSET 4125 is similar to the SUPERSET 4025. The difference between the two is the ability of the SUPERSET 4125 to connect to a PC. The SUPERSET 4125 comes with MITEL TAPI Desktop software, an AC power adapter, and a RS-232 cable.
Peripherals SUPERSET 4150 Telephone The SUPERSET 4150 is a multiline, digital telephone set with • Alpha-numeric, 4 line by 40 character, backlit LCD with contrast control • Six touch-sensitive softkey areas for feature access on the LCD • Fourteen line keys, each with a built-in line status indicator • Six fixed-function keys: SuperKey, Hold, Microphone, Speaker, Up Arrow, and Down Arrow • Automatic selection of prime line • Key selection of non-prime line • Handsfree operation, group listeni
SX-200 General Information Guide Programmable Key Modules Mitel Networks 5412 Programmable Key Module The Mitel Networks 5412 Programmable Key Module provides 12 additional personal keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone. The 5412 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module (IM).
Peripherals Mitel Networks 5448 Programmable Key Module The Mitel Networks 5448 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone.
SX-200 General Information Guide Mitel Networks 5410 Programmable Key Module The Mitel Networks 5410 Programmable Key Module provides 12 additional personal keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone. The 5410 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module (IM).
Peripherals Mitel Networks 5415 Programmable Key Module The Mitel Networks 5415 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone.
SX-200 General Information Guide Mitel Networks Programmable Key Module 12 The Mitel Networks Programmable Key Module 12 (PKM 12) is a digital device which provides 12 additional personal keys for SUPERSET 4025, SUPERSET 4125 and SUPERSET 4150 telephones. The personal keys provide the same functionality as the Mitel Networks Programmable Key Module 48 personal keys.
Peripherals Mitel Networks Programmable Key Module 48 The Mitel Networks Programmable Key Module 48 (PKM 48) provides SUPERSET 4025, SUPERSET 4125, SUPERSET 4150 telephones, and attendant consoles with 48 additional personal keys; 96 additional keys when two PKM 48 devices are daisy-chained. The SUPERSET telephone requires a SUPERSET Interface Module (SIM1 or SIM2) in its base to interface to the PKM 48. The attendant console requires a DSS/BLF Interface unit, page 90.
SX-200 General Information Guide Interface Modules SUPERSET Interface Module 1 A SUPERSET Interface Module (SIM1) is installed in a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone to connect a Mitel Networks Programmable Key Module 12 or up to two Mitel Networks Programmable Key Module 48 devices.
Peripherals SUPERSET Interface Module 2 The SUPERSET nterface Module (SIM2) allows the connection of one Mitel Networks 5410 Programmable Key Module or up to two Mitel Networks 5415 Programmable key Modules and one two-wire analog device such as an analog telephone, fax machine, or modem (to a maximum loop length of 50 feet and a ringer load of up to 2 REN). This interface module allows simultaneous use of both the SUPERSET 4000 series telephone and the analog peripheral.
SX-200 General Information Guide DSS/BLF Interface Unit The Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit allows you to associate up to two Mitel Networks Programmable Key Module 48 devices with an attendant console. Each PKM 48 provides the attendant console user with 48 DSS/BLF keys (busy lamp field appearance keys for the associated extension numbers). The DSS/BLF Interface Unit uses a separate line connection to a DNIC port.
Peripherals Music-On-Hold/Pager Unit (DMP) The Music-On-Hold/Pager unit interfaces a standard SX-200 ML DNIC port to the following external equipment: • External music source for Music-on-Hold • External paging amplifier (with or without answerback capability) • Up to two night bells • An external alarm The unit is powered by the SX-200 ML system and does not require a separate power source. A single 25 pair amphenol connects to the SX-200 ML system via the main distribution frame.
SX-200 General Information Guide DATASET 2100 series supports asynchronous data communications from 110 bps to19.2 kbps, and synchronous data communications at rates from 1200 bps to19.2 kbps. In asynchronous mode these datasets have the same operating characteristics as the DATASET 1100 series. In synchronous mode, the DATASET 2100 series uses X.31 protocol. The DATASET 1100 series is available as • DATASET 1103 Standalone. The DATASET 2100 series is available as • DATASET 2103 Standalone.
Peripherals DATASET 2103 Standalone The standalone DATASET 2103 is a synchronous/asynchronous dataset which is used to interface peripheral data devices to the SX-200 EL and SX-200 ML systems. It is packaged in a flat case that can be placed under a standard desk telephone.
SX-200 General Information Guide SMART-1® Devices The SMART-1 device is a Programmable Communication Controller (PCC). It can be installed at your site to allow your telephone system to access the telephone company’s “Other Common Carrier (OCC)/Reseller’s Network”. OCC facilities are usually less expensive than direct distance dialing for long distance calls. The SMART-1 device does all the routing and exception searches to complete the call on less costly carriers.
Peripherals Digital Line Monitor (DLM) The Digital Line Monitor (DLM) is an interface used to record voice information from Mitel Networks DNIC-based digital telephones or consoles on an externally connected tape recorder (not included). The unit records calls from the associated telephone only. The unit is free standing and can be located on a desk or elsewhere within the building. The DLM is designed so that a SUPERSET telephone can be placed on top of it if desired.
SX-200 General Information Guide Alternate Greetings: Each port can use one of eight alternate greeting sets (Open, Closed, or Temporary) to allow special greetings per port. This feature is useful in multi-tenant configurations. Control Call Answer Time By Port: The number of rings to wait before the Auto-Attendant will answer can be controlled on a port-by-port basis, including immediate and never answer.
Peripherals Message Envelope: Played prior to beginning of each message, containing priority type, date, and time (including caller identification for internal and external calls). Message Length: Unlimited message length with a 5 minute continuation prompt. Saved Messages: Messages may be saved by a subscriber. They will be automatically purged from the system after 15 days (or as reprogrammed) or you can specify that saved messages are never deleted. New messages are never purged automatically.
SX-200 General Information Guide Notification options may be changed by the system administrator. They may also be modified by the mailbox owner if permission is granted by the system administrator. In addition to the notification type, the phone number and schedule are configurable.
Peripherals NuPoint Messenger Voice Mail The NuPoint Messenger voice mail is a full-featured, PC-based voice mail system which supports a wide range of voice, fax, and data store-and-forward applications. The processor converts human speech to digital signals and stores them on a hard disc. Using NuPoint Messenger voice messaging, you can send and receive recorded messages and faxes from any DTMF telephone anywhere in the world. Fax and voice messages are sent and received from your personal “mailbox”.
SX-200 General Information Guide 100 Revision A 50003510
Feature Description The features serve the following categories: • System • Telephone • Attendant and Subattendant • Key System Support • Hotel /Motel • Data • Automated Call Distribution (ACD TELEMARKETER Application) • Automated Attendant. System features apply to the system or to devices such as extensions, datasets, consoles, trunks, and SUPERSET telephones. The system features are available to all extension users.
SX-200 General Information Guide Feature Categories The table below alphabetically lists the SX-200 EL/ML features, provides the software release that introduced that feature, and groups the feature into a category. Some features are available to all devices, while others are available to specific devices such as extensions, datasets, consoles, trunks, or SUPERSET telephones; certain features are available only with specific software releases. A brief description of each feature follows the table.
Feature Description Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Attendant and SubAttendant Attendant Calls Forwarded On No Answer Pre LW 15 • Attendant Conference Pre LW 15 • Attendant Console Display Language Pre LW 15 • Attendant Console LW 17 Rel 4.0 Handset and Headset Receiver Volume Control • Attendant Console Last Call Retrieve LW 17 Rel 4.
SX-200 General Information Guide Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Attendant and SubAttendant Attendant Emergency Call (911) Detection LW 17 Rel 3.
Feature Description Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Attendant and SubAttendant Hotel Motel Data ACD TELEMARKETER Automated Attendant Attendant Trunk Busy-Out Pre LW 15 • Attendant Trunk Group Status Display Pre LW 15 • Auto-Answer Pre LW 15 • Auto-Hold Pre LW 15 • Automated Attendant Pre LW 15 Automated Attendant Auto-Attendant Group Pre LW 15 • Automated Attendant Default Destination Pre LW 15 • Automated Attendant Front End R
SX-200 General Information Guide Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Attendant and SubAttendant Hotel Motel Data ACD TELEMARKETER ACD - Recorded Announcements Pre LW 15 • ACD - Sets Pre LW 15 • Automatic Number Identification (ANI) on Outgoing Trunks LW 15 • ANI / Dialed Number Identification Service (DNIS) on Incoming Trunks LW 15 • Automatic Route Selection (ARS) Pre LW 15 • Background Music Pre LW 15 BRI Card Support LW 18 Rel 2.
Feature Description Feature Categories (continued) Feature Call Forwarding - I’m Here Initial LIGHTWARE Release System Pre LW 15 • Call Forwarding - Internal Pre LW 15 / External Split • Call Forwarding - Toggle Keys LW 18 Rel 1.0 • Call Logging LW 18 Rel 1.0 Call Park from Single-line Pre LW 15 Sets Telephone Attendant and SubAttendant • • Hotel Motel Data ACD TELEMARKETER Automated Attendant • Call Park from Multi-line Sets LW 17 Rel 3.1 • Call Park System Orbit LW 17 Rel 4.
SX-200 General Information Guide Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Attendant and SubAttendant CO Line Key Pre LW 15 • • CO Line - Select Direct Pre LW 15 • • CO Line Type - Direct Access - Bypass Key System Toll Control Pre LW 15 • • Conference Pre LW 15 • Conflict Dialing Pre LW 15 • Consoleless Operation Pre LW 15 • Contact Monitor Pre LW 15 • Customer Data Entry Pre LW 15 • Customer Data Entry Default Data Pre LW 15 • Cu
Feature Description Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Attendant and SubAttendant Hotel Motel Data Data Station Message Detail Recording (Data SMDR) Pre LW 15 Data Station Queuing Pre LW 15 • Data Transceiver (DTRX) Pre LW 15 • Data: DTRX Call By Name Pre LW 15 • Data: DTRX Call Originate/Disconnect Pre LW 15 • Data: DTRX Help Pre LW 15 • Data: DTRX Hotline Pre LW 15 • Data: DTRX Messages Pre LW 15 • Daylight Savings Time Adjustme
SX-200 General Information Guide Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Display Caller ID on Non-Prime Lines LW 19 Rel 2.0 • Display Keys Pre LW 15 • Do Not Disturb Pre LW 15 • DTMF-To-Rotary Dial Conversion Pre LW 15 • Emergency Call Handling LW 17 Rel 4.0 Hotel Motel Data ACD TELEMARKETER Automated Attendant • Emergency Calls (911) Detection and Reporting to Attendant Consoles LW 17 Rel 3.
Feature Description Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Attendant and SubAttendant Hotel Motel Headset Mode Feature Key LW 17 Rel 3.0 Headset Mode Automatic LW 18 Rel 1.0 Headset Operation Pre LW 15 • Headset Operation (Amplified Headset) LW 17 Rel 3.0 • Headset With In-line Switch Operation LW 17 Rel 3.
SX-200 General Information Guide Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Attendant and SubAttendant Hotel Motel Hotel/Motel - CLASS (station side) for Analog Telephones LW 18 Rel 1.
Feature Description Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Attendant and SubAttendant Hotel Motel Hotel / Motel -Room Search Screen Pre LW 15 • Hotel / Motel - Room Status Display Pre LW 15 • Hotel / Motel - Room Types and Room Codes Pre LW 15 • Hotel / Motel - Single Line Pre LW 15 Reports • Hotel / Motel - Suite Services LW 18 Rel 2.
SX-200 General Information Guide Feature Categories (continued) Feature Initial LIGHTWARE Release System Messaging - Call Me Back Pre LW 15 • Meter Pulse Collection Pre LW 15 • MILINK Data Module LW 15 MITEL Application Interface (MAI) Pre LW 15 MITEL Network Gateway LW 15 Moving Stations and SUPERSET Telephones Telephone Attendant and SubAttendant Hotel Motel Data ACD TELEMARKETER Automated Attendant • • • Pre LW 15 • Multi-Attendant Positions Pre LW 15 • Music - on - Hold (MOH)
Feature Description Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Attendant and SubAttendant ONS Positive Disconnect LW 18 Rel 2.0 Hotel Motel Data ACD TELEMARKETER • ONS Ring Groups LW 19 Rel 2.0 • Originate Only Extensions Pre LW 15 • Overlap Outpulsing Pre LW 15 • Override (Intrude) Pre LW 15 • Override Security Pre LW 15 • Paging - PA Pre LW 15 • Paging - Telephones Pre LW 15 Paging - PA and Telephones LW 19 Rel 2.
SX-200 General Information Guide Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Attendant and SubAttendant Hotel Motel Reminder Pre LW 15 • • Reminders - Multiple LW 18 Rel 1.0 • • Resale Package Pre LW 15 • Ringer Control Pre LW 15 Ringing - Discriminating Pre LW 15 • Ringing - Plan Pre LW 15 • Ringing Time-Out (Final Ringback) Pre LW 15 • Satellite PBX Pre LW 15 • Secretarial Line Pre LW 15 • Speak@Ease Support LW 18 Rel 1.
Feature Description Feature Categories (continued) Feature Initial LIGHTWARE Release System Telephone Attendant and SubAttendant Subattendant - Date and Time Setup Pre LW 15 • Subattendant - Hold Positions Pre LW 15 • Subattendant - LDN Keys Pre LW 15 • Subattendant - Paged Hold Access Pre LW 15 • Subattendant - Recall Pre LW 15 • Subattendant - Station DND Setup Pre LW 15 • SUPERET 3DN and SUPERSET 4DN Auto-Answer For Directed Page Calls Pre LW 15 • SUPERSET 3DN and SUPERSET 4DN
SX-200 General Information Guide Feature Categories (continued) Feature Initial LIGHTWARE Release System Trunk Answer From Any Station (TAFAS) Pre LW 15 • Trunk Circuit Descriptor Options Pre LW 15 • Trunk Dial Tone Detection Pre LW 15 • Trunk Groups Pre LW 15 • Trunk Operation - Direct Inward Dial (DID) Pre LW 15 • Trunk Operation - Direct Inward System Access (DISA) Pre LW 15 • Trunk Operation Non-Dial-in CO Pre LW 15 • Trunk Operation - Tie Pre LW 15 • Trunk Recall Pre LW 15
Feature Description Abbreviated Dial The Abbreviated Dial feature allows trunks and extensions to be accessed by dialing a two-to eight-digit number that the system translates into the actual, longer number. The actual number can contain up to 26 digits. Abbreviated Dial can also give system-wide access to a defined set of long distance numbers, while denying general access to long-distance dialing.
SX-200 General Information Guide The caller’s COS and COR can be changed (traveling class of service) when a valid Account Code is entered. This can give the caller access to different features and external call privileges. If the caller’s COS is changed and the Direct to ARS feature is enabled in the COS, the Direct to ARS feature operates immediately. Each Verified Account Code has an active/inactive status.
Feature Description with the Account Code. The account code’s COS and COR replace the COS and COR associated with the trunk being used at the destination node. The destination node processes the call using the COS and COR associated with the Caller’s Verified Account Code that was passed on the trunk.
SX-200 General Information Guide Attendant Bell Off The Attendant Bell Off feature allows the Attendant to mute the console ringer. Incoming calls are indicated by a flashing Answer Key LED and LDN softkeys displayed on the console. When the console ringer is disabled, “BELL OFF” appears on the second line of the console LCD display. Attendant Busy Override The Attendant Busy Override feature allows an Attendant who encounters a busy connection to override the connection and enter the call.
Feature Description Attendant Conference The Attendant Conference feature allows the Attendant to enter into a conference with the source and destination parties of a call. The Attendant may also initiate a three-party conference call. When the Attendant is in a conference, a periodic warning beep is given to all internal parties if the Attendant Conference Beeps system option is enabled.
SX-200 General Information Guide Attendant Console LDN Keys Each console has nine programmable listed directory number (LDN) positions. Each LDN position can be programmed as the answer point for a particular type of call. Each LDN key can be given a descriptive label, allowing the attendant to answer the call with an appropriate response. LDNs can appear at more than one console in a system to allow calls to be presented to specified consoles simultaneously.
Feature Description • F1 (RECALL): Recalls of calls handled by the console, or for multiple console operation, by any console in the system • F2 (INTERNAL): Calls directed to the console’s internal directory number. Attendant Destination (DEST) Key This feature allows the attendant to press a softkey (DEST) to speak to the destination party of a call, to SWAP between the destination and source parties or to SPLIT a conference call.
SX-200 General Information Guide Attendant Function Access By pressing the console FUNCTION key and the ATT FUNCTION softkey, the Attendant can access Attendant features including • Abbreviated Dialing • Alarm (read alarms) • Application (To access CDE or maintenance) • Bell On/Off (if enabled) • Busy Out • Call Forward • Cancel All Callbacks • Cancel All Call Forwarding • DAY/NIGHT1/NIGHT2 Switching • Do Not Disturb Setup and Cancel • Flexible Night Service • Forced Trunk Release •
Feature Description If the Attendant is visually impaired and unable to see the HOLD key LED, the Attendant Hold Position Security feature can be enabled. This allows for an error beep to sound if the Attendant attempts to put a call on hold by pressing a HOLD key that already has a party on hold. Attendant Implicit New Call When the Attendant presses a key on the console dial pad, by default a new call is initiated. When the first key is pressed, an existing party is automatically placed on hold.
SX-200 General Information Guide When the user returns and calls the Attendant, the “MSW” indicator appears on the console display to indicate that there is a message waiting for that extension. As an option, the system can be programmed to print a message on a system printer indicating each instance of a new message waiting. See Hotel / Motel Attendant Message Waiting Setup And Cancel.
Feature Description Attendant Serial Call The Attendant Serial Call feature allows an incoming trunk call to be set as a serial call before being transferred by the Attendant. After the call is finished, the Serial Call recalls the Attendant. This allows a caller to speak to several individuals in the system without the need for transfers by the called extensions.
SX-200 General Information Guide Attendant Trunk Busy-Out The Attendant may busy-out a trunk to prevent access to the trunk, and may remove the busy condition as required. If the Trunk Busy-out Enable option is not selected, the Attendant may still access individual trunks, but is unable to force them into a busy condition. Attendant Trunk Group Status Display This feature allows the Attendant to display the status of trunk groups in the system.
Feature Description Auto-Attendant groups also have several options programmable through customer data entry (CDE) including • Name • Message Length • Default Destination • Prefix Digits • Dialing Enabled • Wait For Resources Time • FAX destination (used with System Option 99, FAX Tone Detection).
SX-200 General Information Guide • Not valid for caller type • Feature restricted. Using the tenant of the first member of the auto attendant group ensures that the routing is based on the group called, ensuring that illegal number routing can be set up for each group. Automated Attendant - Prefix Digits Each automated attendant group can be programmed in CDE with a string of prefix digits. The prefix can contain from 0 to 4 digits, and is inserted in front of the digits dialed by the caller.
Feature Description performance needed to ensure satisfaction in the most demanding telemarketing environments. For maximum efficiency, all ACD personnel use SUPERSET display telephones programmed with special displays and softkeys.The SUPERSET display telephones are SUPERSET420, SUPERSET 430, SUPERSET 4015, SUPERSET4025, and SUPERSET 4150 telephones. The displays provide call status and progress messages; the softkeys give single-button selection of ACD features.
SX-200 General Information Guide ACD - Mobility ACD Agents and Supervisors are completely mobile. All ACD positions are linked to software rather than hardware. The system recognizes a login from any telephone programmed as an ACD position within the system and immediately transforms the set to the user’s preprogrammed specifications. ACD - Predictive Overflow A key element of the ACD TELEMARKETER feature is the predictive overflow used by the system to keep call queueing time to a minimum.
Feature Description ACD - Recorded Announcements Recorded announcements are used to tell callers about the progress of their call while waiting in the queue for the first available agent. ACD - Sets SUPERSET 4DN, SUPERSET 410, SUPERSET420, SUPERSET430, SUPERSET 4015, SUPERSET4025 and SUPERSET4150 telephones sets provide interactive displays ind information to agent groups and individual agents.
SX-200 General Information Guide up to a maximum of 10 digits in length. By default, ANI and DNIS numbers are not recorded in SMDR reports. Automatic Number Identification (ANI) on Outgoing Trunks This feature is a mechanism that allows the system to identify a calling party on an outgoing trunk. The identifying information consists of the calling party’s extension number which is transmitted (tones or pulses) on the trunk, after the system has successfully dialed an external number on that trunk.
Feature Description • Return Dial Tone - allows the system to simulate CO dial tone for customers who consider that its absence would confuse the users of their system. The ARS feature is universal and is compatible with any numbering plan which may be employed by any public network. Background Music This feature allows the user of a SUPERSET multi-line telephone to have background music played through the set’s speaker while the set is idle. The Music-on-Hold source provides the music.
SX-200 General Information Guide Appearances to ring. If the line is a key line, the indicator indicates whether or not the line is occupied. Calculator SUPERSET 4150, SUPERSET 430, and SUPERSET 4DN telephones provide a basic, four-function calculator using the telephone keypad, display, and softkeys. The calculator has 2 modes of operation - General and Programmer. Once the calculator feature is accessed, the # key may be used to switch between the two modes.
Feature Description • Call Forwarding - Forced Call Forward This feature allows a SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 410, SUPERSET 420, or SUPERSET 430 telephone user to force a dialled call to forward immediately rather than waiting for the ringing timeout. One application of this feature is to leave a quick voice mail message for someone who you know is not at their desk.
SX-200 General Information Guide Call Logging Call Logging provides the telephone user with a log showing a list of all the calls to their telephone set. The log includes all calls answered and not answered, as well as, calls forwarded to another destination. The user can press the Call softkey to return the call. Call Park from Single-line Sets This feature allows users of single-line telephones to put a call on hold (parked) and then replace the handset.
Feature Description and then returns to idle, the callback is handled in the same way as Callback Busy. Up to 100 Callback requests may be active within the system at any time; however, a maximum of only 25 ARS Callbacks is permitted in these requests. Campon The Campon feature allows a device to indicate to a busy party that communication is desired, and to be connected when the party is free.
SX-200 General Information Guide A CENTREX extension can be put on softhold to dial another extension, by sending out a Flash Over Trunk followed by the digits of the extension. If the caller hears busy or ringing, the CENTREX extension can be put on softhold again, and the Double Flash Over Trunk feature access code can be dialed. This sends out two flashes on the trunk, with one second between the flashes. When the CENTREX service receives the double flash, it clears the ringing/busy tone.
Feature Description Class of Service (COS) Each extension, trunk, SUPERSET telephone, dataset, ACD position, or console is assigned a Class Of Service (COS) which defines the features available for that device. All devices with the same COS have access to the same features. Fifty Classes Of Service are available in the system to provide 50 different levels of feature accessibility. Each COS can have a name associated with it.
SX-200 General Information Guide digit is not dialed within a preselected time. A conflict exists between two extension numbers if the first number is contained in the second number, starting with the first digit. For example, 1234 conflicts with 12345, but 1234 does not conflict with 123 (123 conflicts with 1234). Users could experience slower performance with conflicts. Consoleless Operation The system may be operated without the use of an Attendant Console.
Feature Description Data: Account Codes Verified and unverified Account Codes can be applied to internal, external or long distance data calls. The Account Code appears in the Data SMDR and trunk SMDR records. Internal data calls generate a Data SMDR record only; external data calls generate both a Data SMDR and a Trunk SMDR record. Data: Associated Data Line (ADL) This feature allows a telephone to originate and disconnect a data call.
SX-200 General Information Guide Data: Auto Answer This feature supports automatic answering destination data devices. When the destination data device detects ringing, it answers, then signals to the calling device that it is ready to receive data. Data: Automatic Data Route Selection (ADRS) Outgoing trunk data calls are processed by the same Automatic Route Selection (ARS) system as voice trunk calls. See Automatic Route Selection. Data: Hunt Groups Datasets can be assigned to a Data Hunt Group.
Feature Description DATASET 2103 Standalone supports asynchronous data communications from 110 bps to 19.2 kbps, and synchronous data communications at rates from 1200 bps to 19.2 kbps. In asynchronous mode this data set has the same operating characteristics as the DATASET 1100 series. In synchronous mode, the DATASET 2103 uses X.31 protocol. All datasets interface to a DNIC circuit through a single pair.
SX-200 General Information Guide Data: DTRX Help The Data Transceiver (DTRX) provides on-line help. Data: DTRX Hotline A dataset can be programmed to connect automatically to a predetermined destination when a user originates a DTRX data call. Data: DTRX Messages The Data Transceiver (DTRX) provides a number of messages to inform the user of call progress and error conditions.
Feature Description Dictation Trunks This feature indefinitely extends the dialing stage on a trunk to allow tone-to-pulse or pulse-to-tone conversion of all digits dialed during a trunk call. Without the feature, only DTMF signaling is possible from extensions with DTMF telephones connected.
SX-200 General Information Guide • Talking to another party that can be put on soft hold - pressing the DSS key will put the other party on consultation hold, and connect the DSS key user to the appearance device • Listening to Dial Tone - pressing the DSS key will connect the 2 parties • Dialing - pressing the DSS key will connect the 2 parties (dialing will be suspended). The DSS key is inoperable in all other states.
Feature Description Direct Trunk Select calls bypass the system’s Automatic Route Selection feature and are therefore unaffected by COR (toll control). The user can enter an account code while in an established call. Disconnect Alarm This feature serves as a security feature by turning on an alarm when a SUPERSET telephone is unplugged. Display Caller ID on Non-Prime Lines Prior to LIGHTWARE 19 Release 2.
SX-200 General Information Guide Emergency Calls (911) - Detection and Reporting to Attendant Consoles This feature alerts the attendant if an extension user places a 911 call and the feature identifies the extension that placed the 911 call. With this information, the attendant is in a position to provide assistance or to direct emergency services (for example, police or ambulance personnel) to the extension where the call originated.
Feature Description - "Outgoing Call Restriction" disabled - "Vacant /Reserved Room Default Call Restriction" not set to INTERNAL - "Occupied Room Default Call Restriction" not set to INTERNAL. Emergency Calls (911) - Detection and Reporting to Display Sets This feature presents an audible alarm and a visual signal to the display set when an extension user places a 911 call or causes the handset to go offhook: • The alarm consists of a distinctive ringing cadence (approx. 0.6 seconds on and 0.
SX-200 General Information Guide The feature keys available on SUPERSET 4015, SUPERSET 410, and SUPERSET 3DN telephones include • Speedcall • *Forward Always (not available on the SUPERSET 3DN telephone) • *Forward Busy (not available on the SUPERSET 3DN telephone) • *Forward No Ans (not available on the SUPERSET 3DN telephone) • *Forward Busy/No Ans (not available on the SUPERSET 3DN telephone) • *Forward All • Account Code • *Do Not Disturb • *Auto Answer • *Music • Direct Page • P
Feature Description an indication on the adjacent LCD or LED indicator indicates when the feature becomes available to the user. The LCD indicator for Direct Page is not used. Fewer Feature Keys are available on the SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 420, SUPERSET 430, and SUPERSET 4DN telephones because most features are provided via softkeys.
SX-200 General Information Guide • Headset Mode • Handset Mute (not available on SUPERSET 420 telephones) • Group Listen (available on only SUPERSET 4000 series sets) • Record a Call (not available on the SUPERSET 420 or SUPERSET 4090 telephones) • System Park • Voice Mail. For the feature keys listed above and marked with two asterisks (**), the adjacent LCD or LED indicators are inoperative.
Feature Description keys listed above and marked with two asterisks (**), the adjacent LCD or LED indicators are inoperative. Flash - Calibrated Users of industry-standard telephones access many system features using a hookswitch flash. Calibrated Flash allows the system to consistently create the proper flash time thus preventing confusion between flash and hang up attempts. On rotary dial sets, the user sends a calibrated flash by dialing the digit “1”.
SX-200 General Information Guide Flash Timing The Flash Timer is a system wide programmable item. Its value applies to all industry-standard telephones in the system. The minimum flash timer is 200 ms. The flash timer can be programmed from 200 to 1500 ms. Forward Campon Calls that camp on to a multi-line SUPERSET telephone can be selectively forwarded to the telephone’s call forwarding destination.
Feature Description Handsfree Operation This feature enables users of SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 410, SUPERSET 420, SUPERSET 430, SUPERSET 3DN, and SUPERSET 4DN telephones to have a telephone conversation without lifting the handset. Headset Mode Feature Key You can equip SUPERSET telephones with headsets. This feature allows you to turn headset operation on and off with a feature key.
SX-200 General Information Guide Headset with In-Line Switch Operation SUPERSET 4000 telephones can be equipped with headsets that have an in-line switch. You can use this in-line switch to • Answer an incoming call • Terminate a call • Mute the headset microphone. You can combine headset operation with the auto-answer feature for complete handsfree operation. Hold This feature enables the set user to put the current call on hold and replace the handset or use the set for other calls.
Feature Description The Hotel/Motel feature package is designed specifically for use in the hotel environment. The features facilitate guest-related activities such as checking guests in and out, providing automatic wake up calls and taking messages. The Hotel/Motel feature package can be used to configure the telephone activities that guests are allowed (such as blocking calls between rooms) and to record what use is made of room telephones.
SX-200 General Information Guide Hotel/Motel - Attendant Message Waiting Setup and Cancel A message waiting indication can be left for a guest room. The setting and clearing of a message waiting for a room can be recorded on a system printer. A single line printout is generated, giving the room number, date, time and status change. See Single Line Reports. Hotel/Motel - Audits An Audit is a printed report that gives a record of guest room activities or conditions. There are several types of audits.
Feature Description Hotel/Motel - Audit Screen The Audit Screen in entered from the House Statistics screen by pressing the Audit softkey. This screen is used to generate various kinds of audits (hard copy reports). Each kind of audit appears as a corresponding softkey. Hotel/Motel - Wakeups This feature provides automatic and personal wakeup calls to the guest room. The attendant, sub-attendant, or guest can set up multiple automatic wakeup calls that will ring the guest room at a prearranged time.
SX-200 General Information Guide The Attendant can assign any of the levels to a particular room. In addition, the system automatically sets the call restriction for a room to a programmable value when an occupancy change to either vacant or occupied occurs. On the Front Desk terminal screen, this is called Call Privilege. Hotel/Motel - Check Out The Check Out softkey provides a simple, fast checkout procedure.
Feature Description Hotel/Motel - Guest Room Message Retrieval A message waiting indication set by the Attendant can be • A flashing lamp on the telephone. • A distinctive ringing pattern every 20 minutes. The telephone rings with this distinctive ringing pattern if the extension has been busy, or has Do Not Disturb set, or until message waiting is canceled. • A message on the display of a SUPERSET 4150 or SUPERSET 430 telephone (if used as a guest room telephone).
SX-200 General Information Guide Six softkeys gives access to other modes of operation: • Audits • Guest Search • Quit • Refresh (used to recalculate totals) • Room Search • Room Update. Hotel/Motel - Internal Number Block Provides room number confidentiality in Hotels. The hotel operator has the choice of displaying the room number on the telephone display for Guest to Guest calls. See Internal Number Block, page 172.
Feature Description “Room being accessed by another user. Try again later.” appears on the screen. Guest names can be entered, changed or deleted from the Front Desk Terminal or a SUPERSET display telephone. The entry that is done last is the one stored. Up to11 consoles can be configured on one system. Two (or more) consoles can access a guest room at the same time. The user that leaves the guest room update last updates the database last, and that information is the valid data for the room.
SX-200 General Information Guide Automatic Wakeup: This feature allows the Attendant to enable or disable an automatic wakeup on a room phone from a PMS terminal. Check in/out: When a guest checks in (PMS Check In), the room telephone is enabled to allow outgoing trunk calls. The attendant may restrict the room phone to internal calls, local calls, or long distance calls using the Outgoing Call Restriction feature described in the Attendant Console Guide.
Feature Description or Room Number requires that a room code (a COS name) be entered to specify the type of room, such as single room, that should be searched. Nine types of room searches are available: • Dirty • Guaranteed • Maid in Room • Reserved • Room Number • Room Type • Service • Vac • Vac/Clean. Hotel/Motel - Room Status Display This feature allows the Attendant to display and change the status of one or more rooms.
SX-200 General Information Guide Front Desk Terminal: Room status for a particular room is displayed on the Guest Room update screen. Occupancy, condition, call privilege, and maid in room are displayed as separate fields. Room status for a number of rooms can be displayed by doing a room search on the basis of • A maid is in the room • The room is vacant and clean • The room is vacant • The room is dirty • The room is reserved • The room is out of service • The room is guaranteed.
Feature Description Hotel/Motel - Suite Services Suite Services associates multiple telephones with one another in a hotel suite for basic call handling, call privileges, SMDR, room check-in and check-out, Caller ID, messaging, and call forwarding. Hunt Groups Hunt Groups, or master number hunting, allows a collection of devices to share a common access code. A caller can be routed to or dial the access code, and have the call completed to an available extension in that hunt group.
SX-200 General Information Guide Internal Number Block Blocks the number of the station/set on the display of SUPERSET 4000 telephone sets, SUPERSET 400 telephone sets, and ONS/CLASS stations telephones on the same system. Inward Restriction (DID) An extension can be barred from receiving calls directly from DID trunks. Language Change This feature allows SUPERSET display telephones to display text and softkey prompts in a different language.
Feature Description Line Privacy This feature ensures that, if desired, conversations on Key, Direct Trunk Select, CO Line, and Private Trunk Lines are private. When such a line is in use at one set, other appearances of the line cannot join the conversation. Line Selection SUPERSET telephones are equipped to have many line appearances programmed on them. When the user starts dialing, the system selects a line (if programmed to do this).
SX-200 General Information Guide Multicall Line: A Multicall Line is an appearance of one extension number on two or more telephones. This extension number can be for another SUPERSET telephone or an industry-standard telephone.When one appearance of a Multicall Line is in use, the other appearances are still available to make or answer calls. - Call Direction, Ring and Secretarial Variants can be programmed independently for each appearance.
Feature Description Direction: Direction can restrict calling for an appearance of a line to Both-Way, Incoming-Only, or Outgoing-Only. The outgoing direction for a line on a set is only available if the line is programmed for No Ring. If programmed for Delayed Ring or Immediate Ring the line must be either Both Way or Incoming Only. Ring: The ring option determines whether new calls to a SUPERSET telephone line appearance ring immediately, ring after a delay or not ring at all.
SX-200 General Information Guide Messaging - Call Me Back A set user calling a busy or unanswered set can leave a message for the party to return the call. The message waiting indication can be • A flashing lamp on the set at 0.5 seconds on, 3.5 seconds off (if equipped) • An indication on the set’s display (if equipped)> • Ringing at the set with a distinctive ringing pattern. The Message Waiting indication continues until the set user reads the message.
Feature Description The MILINK data module is positioned beside or under the user’s SUPERSET 410, SUPERSET 420, or SUPERSET 430 telephone, and connects to a modular jack located on the base of the telephone. The RS-232 device connects to a DB-25 pin connector on the MILINK data module. A 9 Vac wall-mount power supply provides power to the MILINK data module.
SX-200 General Information Guide The ISDN Network Gateway interfaces the following SX-200 peripheral devices with the ISDN network: • Attendant consoles • SUPERSET telephone sets • Industry-standard telephone sets. Moving Stations and SUPERSET Telephones This feature allows extensions to be moved easily from one circuit to another. Previous programming for the extension, such as name, COR, and COS, is preserved and moved with it.
Feature Description Names The system programmer can assign names to Extensions, Classes of Service, Tenants, Trunks, Trunk Groups, ACD Paths, ACD Positions, ACD Agent Groups, and Hunt Groups. A user of a SUPERSET display telephone can program their name from their telephone. Never a Consultee The Never a Consultee feature protects an extension from being dialed or retrieved by extensions that have a Consultation Hold in progress.
SX-200 General Information Guide Night Services The system has three different service modes: DAY, NIGHT1, or NIGHT2. When the system or tenant group is in Night-Service mode, incoming trunk calls and calls to the Attendant can be rerouted to specified extensions or activate common alerting devices (Night Bells). Night Services Flexibility This option allows the Attendant to change the Night Service assignment of non-dial-in trunks. The system allows full flexibility of trunk assignment.
Feature Description Originate Only Extension This feature allows an extension or dataset to originate calls. The extension can only receive calls that are forwarded from another extension. The system treats calls dialed to Originate Only Extensions as illegal numbers. Overlap Outpulsing Overlap Outpulsing occurs when the system begins dialing on a trunk before the user has dialed all digits in the destination’s telephone number.
SX-200 General Information Guide the access code dialed. If an extension tries to access busy paging equipment, Busy Tone is returned. See Attendant Paging Access. Also see Paging - PA and Telephones.
Feature Description Parallel Connection of Industry-Standard Telephones A maximum of three industry-standard telephones equipped with bells can be connected (hard-wired) together on one ONS line. Personal Speed Call The Personal Speed Call feature allows the user to program and access up to five personal speed call numbers. The telephone user enters the numbers at the telephone. They may then be accessed via an access code, followed by an index number.
SX-200 General Information Guide Customer programming printouts may be directed to any or all of seven user defined printers. A maximum of six DNIC-based printer ports can be defined; the remaining port is the system printer port. Priority Dial 0 The Priority Dial 0 feature can be used to provide an alternate dial 0 routing for extensions in the system. Priority Dial 0 and Dial 0 have separate DAY/NIGHT routing points.
Feature Description Keys are arranged in four vertical rows on the PKM 48. Beside each key is a Line Status Display that indicates the status of the key. Up to two PKM 48 devices can connect to the set. The flash rates for the Line Status Displays on the PKM 48 are identical to those on the SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones. Mitel Networks Programmable Key Module 12 (PKM 12) provides SUPERSET 4025, SUPERSET 4125, SUPERSET 4150 telephones with 12 additional personal keys.
SX-200 General Information Guide Receive Only Extensions An industry-standard telephone with this class of service (COS) option, can receive calls but cannot originate calls. The industry-standard telephone may, however, originate calls and select features specified in its COS after having received a call, and placed the call on hold by flashing. Record a Call Record a Call allows you to record both ends of a two-party conversation (internal or external call) in progress at your set.
Feature Description Ringing Plan The SX-200 EL and SX-200 ML systems are fully compatible with the North American public switched network using the North American ringing plan. The ringing plan is stored in the database. Available ringing plans include: Malaysia, Taiwan, Hong Kong, and Mexico. Ringing Time-Out (Final Ringback) A call to an extension can ring for 1 to 30 minutes before the call is dropped. The default ringing time is 1 minute.
SX-200 General Information Guide providers. The ability to insert a pause is available to SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET410, SUPERSET420, SUPERSET 430, SUPERSET 3DN and SUPERSET 4DN telephones. Users of Speed Call key can also use a Speed Call key while they are on a call. This is useful if you need to enter a frequently used account code after you are connected to the number you called.
Feature Description The Enhanced Subattendant position can perform functions for extension users; set up and cancel Call Forwarding, set up and cancel Advisory Messages, and toggle Do Not Disturb on and off.
SX-200 General Information Guide Subattendant - Calls Waiting Indication The Calls Waiting indicator appears in all call processing states and is displayed in the Subattendant C/W (Calls Waiting) area of the display. The Calls Waiting indicator appears in the top right corner of the display, directly below the area where the Forwarding flag appears. The Call Waiting flag takes precedence over the Message Waiting and Mic On flags when clashes occur.
Feature Description The LDN keys and the Recall key act as call queueing indicators. Unlike line keys, they cannot be selected to dial on and conversations cannot be held on them. When a Subattendant LDN call is answered, the call is automatically connected to the prime line of the Subattendant telephone. Each LDN position can be programmed as the answer point for a trunk or reroute destination for a particular type of call.
SX-200 General Information Guide Subattendant - Station DND Setup The Subattendant may set up or cancel Do Not Disturb (DND) for an extension by selecting the Do Not Disturb softkey. Selection of the Do Not Disturb softkey turns the feature on. Selecting the softkey when the Do Not Disturb feature is activated, turns the feature off. The status change will be indicated on the Subattendants display and on the corresponding extension. See Do Not Disturb.
Feature Description Swap (Trade Calls) This feature permits a SUPERSET telephone user to switch the conversation between two calls. Call Swap places one call on hold while conversation continues with the other call. This feature is similar to the Broker’s Call feature available on industry-standard telephones. Swap Campon This feature allows the user of a SUPERSET telephone to put the current call on hold and speak with a camped on party.
SX-200 General Information Guide Tenanting Using the tenanting feature, up to 25 small businesses, or departments of a larger business, can share the services of an SX-200 EL/ML system. Each tenant can be provided with customized features and services. Toll Control The Toll Control feature forms part of the Automatic Route Selection (ARS) feature. It allows the system to restrict external calls placed by designated groups of extensions.
Feature Description Transfer This feature allows a telephone user, on an established call, to put the call on consultation hold, dial a third party, and transfer the second party to the third party. The transfer can be done before the third party answers, after the third party answers, or if the third party is busy. Transfer Dial Tone The transfer dial tone feature supplies a tone to indicate that an extension has a call on consultation hold.
SX-200 General Information Guide system on DID type trunks are assumed to be outside calls. Callers therefore receive different call progress tones. Call handling differs from Tie and DISA trunk type calls, which are assumed to be internal calls. Trunk Operation - Direct Inward System Access (DISA) The DISA feature allows an external caller to access the system by dialing the directory number of a special DISA trunk and then dialing a security code.
Feature Description Trunk Support - Direct Inward Dial (DID) The DID trunk types supported are Wink Start, Delay Dial and Immediate Dial. DID Trunks support Tie, CO, DID, and DISA operation. Trunk Support - E&M E&M trunks are supported with the E&M Trunk module on the Universal Card in digital peripheral bays. The signaling schemes supported include: Type I and Type V, 2-wire or 4-wire. E&M trunks support Tie, CO, DID, and DISA operation.
SX-200 General Information Guide • Mitel Express Messenger • NuPoint Messenger - Softkey Support. • Single Button Transfer to Voice Mail. Centralized Voice Mail: Centralized voice mail allows one voice mail device to service several interconnected PBXs in a SX-200 system with LIGHTWARE 17or greater software. Voice Mail on COV Ports: Voice Mail devices may use the Mitel Networks COV interface. Voice Mail on DNIC Ports: Voice Mail devices may use the Mitel Networks DNIC interface.
Feature Levels The MOSS option, Feature Level, provides controlled access to selected features in new software releases. Customers purchasing new systems and software upgrades will receive this option. Software received for bug fixes will NOT receive this option. The Feature Level allows our customers to access selected features in new software releases. The Feature Level option (option 102 in CDE Form 04) will be incremented for major releases of software.
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Purchasable System Options The SX-200 LIGHTWARE 19 software package includes all the available features. The System ID module, that comes with the software, plugs onto the Main Control Card and contains a specific system ID number. When options are purchased, the Mitel Networks Order Desk will give the purchaser a new Mitel Networks options password that only works with the specific System ID number. The purchasable options are then set to match those on the MITEL Options Selection Sheet (MOSS).
SX-200 General Information Guide Purchasable System Options (continued) Option Number On CDE Form 4 System Options 106 Automated Attendant 107 Lodging (Hotel/ Motel ) 108 Property Management System 109 Remote Software Download 110 Maximum BNIC Cards 111 Maximum BONS Cards 112 SS 4000 Series Sets 113 Centralized Attendant / Voicemail Page 2 of 2 MyAdministrator Access: Allows you to use the SX-200 MyAdministrator application.
Purchasable System Options PRI Card: D-Channel Backup Used for signaling to establish and maintain the circuit, and to send user data. D-channel Backup provides an alternate D-channel for calls related to NFAS. If the active D-channel fails, the system switches to the backup D-channel to support call processing. This functionality is mainly for North America. NFAS is required in order to program D-channel Backup.
SX-200 General Information Guide MITEL Application Interface: Enables the MITEL Application Interface Package (MAI). Automated Attendant: Enables the Automated Attendant Feature Package which supports FAX Tone Detection. Lodging (Hotel / Motel): Enables the Hotel / Motel feature package. Lodging and Property Management System are mutually exclusive. Property Management System: Enables the Property Management System (PMS). Lodging (Hotel/Motel) and Property Management System are mutually exclusive.
Maintenance Introduction Reliability is a key factor in the choice of any communications system. The SX-200 system is rugged, designed to operate under a wide range of conditions. No expensive equipment room or air conditioning is required. If problems should arise, built in diagnostics and service aids assist the maintainer in quickly isolating and repairing the fault. Usability is critical, not only for telephone users, but for system installers and maintainers.
SX-200 General Information Guide Maintenance Functions The objectives of the maintenance functions are to isolate a fault to a replaceable card or module. Maintenance functions can be performed from either the attendant console or an RS-232 terminal. A connector for a remote maintenance terminal is provided on the rear panel of the cabinet.
Maintenance Alarm Status Display The maintainer can display current system alarm levels for the entire system or for separate categories. The categories are • Lines • Trunks • DTMF receivers • PCM channels. Configuration Report The configuration report allows the maintainer to display the system configuration showing the location of major devices down to the level of the modules installed on cards in the peripheral bays.
SX-200 General Information Guide • Background • Directed. Power-up diagnostic routines consist of the complete set of diagnostics for the system. When enabled, they are executed upon system power-up and may last several minutes. These diagnostics will perform a rigorous check on the response and performance of the hardware and firmware. Any failures will be displayed on the LED display and the RS-232 terminal (when requested), and logged in a file on the NVRAM.
Maintenance Remove from Service, Return to Service The maintainer can remove a line, trunk,or receiver circuit from service for maintenance. Removing a circuit from service makes it inaccessible to call processing; it remains so until the maintainer returns it to service. Show, Set Date The maintainer can show and set the system date from the maintenance terminal. Show, Set System Time The maintainer can show and set the system time from the maintenance terminal.
SX-200 General Information Guide • Test any peripheral circuit in the digital bays • Test any printer on the system, other than the system printer using the physical location number of the printer port • Test any printer on the system (except the system printer) using the extension number of the printer port • Test the system printer. Maintenance Diagnostics This section briefly describes the maintenance diagnostics for the system. These diagnostics test the operation of the system hardware.
Maintenance Types of Diagnostics There are three types of diagnostic routines: • Power-up • Background • Directed. Power-up diagnostic routines consist of the complete set of diagnostics for the system. When enabled, they are executed upon system power-up and may last several minutes. These diagnostics will perform a rigorous check on the response and performance of the hardware and firmware.
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Specifications By offering a balanced set of features and system configurations, the SX-200 EL/ML system becomes an ideal communications center for installations of up to 650 telephones. This translates into a system with the power and flexibility to meet today’s needs that is easily expanded to accommodate tomorrow‘s changing requirements.
SX-200 General Information Guide Storage Conditions (continued) Specification Range SX-200 IP Node Temperature 0º C to 40º C (32º F to 104º F) Humidity 15 to 95% Relative Humidity, non-condensing Vibration 0.5 g, 5 to 100 Hz, any orthogonal axis 1.5 g, 100 to 500 Hz, any orthogonal axis Mechanical Stress One 15.3 cm (6 in.) drop, each edge and corner adjacent to the rest face – unpackaged One 76.2 cm (30 in.) drop, each edge and corner packaged in cardboard & foam.
Specifications Feature Capacities The SX-200 EL and SX-200 ML systems offer a wide range of features through software packages. These are outlined in the Features Description section of this guide. A full description appears in the E-docs under Program Features. Maximum capacities that apply to system features are listed in the following table.
SX-200 General Information Guide Feature Capacities (continued) SX-200 EL/ML Limitations Feature Maximum number of incoming calls that can be separately identified at the attendant console 8 Maximum number of LDNs that can be identified at the attendant console 9 Maximum number of LDNs 100 Maximum Number of Night Bells 25 Maximum number of calls waiting that can be displayed at console 99 Maximum number of calls that can be waiting at console 200 Maximum number of abbreviated dial numbers 100
Specifications Feature Capacities (continued) Feature SX-200 EL/ML Limitations Maximum Number of Sub-attendants 25 Maximum Number of LDN Appearances 16 Maximum Number of Line Appearances 32 Maximum Number of Physical Ports SX-200 EL SX-200 ML 672 192 Page 3 of 3 System Parameters The sale and installation of any communications equipment is subject to various local and national regulations covering a number of parameters including electrical characteristics, tone plans, and loss and level plans.
SX-200 General Information Guide customers with high traffic could give users enough speech paths by installing large PBXs with more ports and thus more speech paths. The introduction of digital systems replaced speech paths with call connections and channels. Using time division multiplexing, a single piece of wire could now carry up to 32 simultaneous conversations. The result was a system that was physically smaller but able to carry many more calls.
Specifications To aid in configuring your system, the following chart can help you in determining the number of trunks required. For this chart to be effective certain assumptions have been made. If your system does not fit with these assumptions, then consult your dealer or sales representative. Assumptions: (a) Traffic patterns are approximately • 33% internal • 33% outgoing • 33% incoming. (b) Trunks are both-way, as these are most efficient for carrying traffic.
SX-200 General Information Guide Grade of Service The SX-200 EL/ML Grade Of Service (GOS) in terms of blocking is outlined below. SX-200 EL/ML Grade Of Service (GOS) Link/Resource Blocking Blocking Probability Link Blocking Peripheral to Network < 0.1% Network to Network 0.0% Resource Blocking Software < 0.01% DTMF Receivers, Trunks provisioning-dependent Traffic Limitations Traffic capacities are specified on a per line basis in terms of calls per hour and Erlangs.
Specifications Typical configured system quantities as per ATT 48002 are: Light - 10 % Medium - 50 % Heavy - 90 % Lines Trunks Lines Trunks Lines Trunks 75 8 75 12 75 19 50 6 50 10 50 15 25 5 25 7 25 10 Receiver Provisioning This section provides receiver requirements for DTMF and CLASS receivers. DTMF receivers are a shared system resource with provisioning done on a system level. CLASS receivers are dedicated to the modules on their associated SX-200 SPINE.
SX-200 General Information Guide Calculating Receiver Requirements (continued) Step 2. Calculation Result Determine the expected traffic level for your system and select the appropriate divisor: Divisor = ______ • very heavy traffic (ACD / internal auto attendant)15 • heavy traffic 20 • medium traffic25 • light traffic 3. 4. 5. 6. 7. 30 Divide the total ports from step 1 by the divisor in step 2. Round the answer up to the next whole number. This is the total number of DTMF receivers required.
Specifications Assumptions made for this example of receiver requirements - CLASS hold time = 4.51 seconds average for incoming traffic - For ACD applications the 100% of total traffic is assumed for the incoming traffic - For heavy traffic conditions p.999 is recommended. CLASS Receiver Requirements for Heavy Traffic LS/CLASS Circuits Total Calls per hour Incoming Percentage of total traffic CLASS rcvr Traffic Load Erlangs 4 50 35% 0.02 2 2 50 100% 0.06 2 3 99 35% 0.
SX-200 General Information Guide The table below describes receiver combinations that are available in a SPINE Bay.
Specifications Electrical Characteristics All power is derived from either a commercial ac source or an uninterruptible power supply (UPS). All reserve power in the peripheral cabinet can have its own standard reserve power in the base of the SX-200 system or can also be supported by an additional UPS. The UPS assembly is not manufactured by Mitel Networks.
SX-200 General Information Guide SX-200 IP Node Output Power Output Voltage Max Current +3.3 +/- 1.5% 30.0A +5.0V +/- 1% 8.0A (Total power of 3.3V and 5.0V not to exceed 100W) +12.0V +/- 7% 3.0A (Hard Disk Drive) Cabling The SX-200 EL and SX-200 ML systems use standard male Amphenol 25-pair connectors for cabling between the system and the main distribution frame (MDF).
Specifications Loop Lengths Loop lengths for various cards are given below: Wire Gauge (AWG) Card Type Loop Length DNIC Line Card or DNIC Module (Connected to Digital Telephone) 24 1006 m (3300 ft) 26 1006 m (3300 ft) (Connected to DNIC Console) 24 1006 m (3300 ft) 26 1006 m (3300 ft) 22 3560 m (11700 ft) 24 2250 m (7400 ft) 26 1400 m (4600 ft) 22 1784 m (5850 ft) 24 1128 m (3700 ft) 26 700 m (2300 ft) 22 18290 m (60000 ft) 24 11520 m (37800 ft) 26 7225 m (23700 ft) 22 2000
SX-200 General Information Guide Regulatory Compliance The SX-200 EL/ML system meets the following regulatory requirements: EMC - United States:FCC part 15 subpart B - Class "A" EMC - Canada:IC ICES-003 - Class "A" Safety - United StatesANSI/UL1459 Safety - CanadaCAN/CSA-C22 No. 225 Network - United StatesFCC part 68 Network - CanadaIC CS-03 The FCC Registration Number for the PABX equipment is: BN259C-16891-MF-E, and the SX-200 SPINE is BN2CAN-21456-MF-T. REN is 2.3B.
Glossary of Terms ABH See Average Busy Hour, page 231. ABSBH See Average Busy Season Busy Hour, page 231. A/D See Analog/Digital, page 229. ADL See Associated Data Line, page 230. ASCII American Standard Code for Information Interchange. It was developed by the American Standards Association for both synchronous and asynchronous data transmission between DTEs. Characters consist of an 8-bit binary code and incorporated parity bits.
SX-200 General Information Guide is called an A/D converter. The device that converts digital signals into their analog form (if required), is called a D/A Converter. Analog Transmission The transmission of a continuously varying signal. For example, in the transmission of speech the magnitude of the signal at any instant in the transmission path is proportional to the magnitude of the original input.
Glossary of Terms Autobaud Detection Some data communication equipment can determine, on receipt of one or more characters, the baud rate of the transmitting source. It then sets its own receive circuits to accommodate this baud rate. In the SX-200 EL/ML system this feature is applicable to datasets and to the maintenance/CDE port which automatically adjusts its baud rate to match that of the terminal during the initial setting up procedure.
SX-200 General Information Guide CCS A unit used in traffic analysis to denote the traffic occupancy of a switched circuit in a PBX exchange. One CCS represents 100 call-seconds. CDE See Customer Data Entry (CDE), page 234. CIM The CIM (Copper Interface Module) provides a copper communications link between the control cabinet and a peripheral cabinet or a PRI card bay. COV See Control Over Voice, page 233. CP See Call Processing, page 232. CLASS See Custom Local Area Signaling Service, page 234.
Glossary of Terms Class of Service (COS) A class of service has a number of different feature options assigned to it. A class of service can be allotted to one or many stations, and enables these stations to have, or be denied, features which are available within the SX-200 EL/ML system. Up to 50 classes of service are available which allow a large number of different groups of station users to be programmed, each with differing feature characteristics.
SX-200 General Information Guide Critical Alarm For each alarm category, the thresholds represent the alarm level trip points; that is, the precise divisions between the alarm levels. The thresholds are simple percentages, indicating availability: the number of working devices is compared to the number of programmed devices. The Critical Alarm threshold is not a percentage, but is a precise numerical value. When the number of available devices falls below this number, a critical alarm is raised.
Glossary of Terms DTMF Dual tone multifrequency signaling. DTR Data terminal ready RS-232 pin. DTRX Data transceiver. DX An abbreviation of the term digital crosspoint, the fundamental switching element of the SX-200 EL/ML circuit switch. The circuit switch is composed of a large number of digital crosspoint switch elements in the form of DX chips.
SX-200 General Information Guide DTRX Messages DTRX message code used to standardize messages between Mitel Networks PBXs as well as different language text. Intelligent devices can interpret these codes. E and M A type of tie trunk. Also the signaling method used for this and for other types of trunks. The term is derived from the use of the E and M leads forming part of the trunk equipment, and taken respectively to denote the receive and transmit leads.
Glossary of Terms Hunt Group A hunt group is a group of stations to which incoming calls are directed by dialing a master number. Two types of hunting are provided by the system, circular and terminal: • Circular hunting starts at the extension after the last extension in the hunt group to which a call was completed (the extension rung), and hunts overall extensions in the hunt group in the sequence programmed. Hunting stops at the first idle extension found.
SX-200 General Information Guide Loop Tie Trunk A tie trunk between PBXs which is seized by the application of a loop condition on the trunk. Subsequent supervisory conditions can be determined by the presence/absence of the loop or by battery-reversal conditions. MCC Main Control Card. MDF See Main Distribution Frame, page 238.
Glossary of Terms ONS See On-Premises Stations, page 239. OPS See Off-Premises Stations. Off-Premises Stations Stations which are located at a considerable distance from the parent communication system, and require special circuit terminating arrangements at the system.
SX-200 General Information Guide PRI card The PRI (Primary Rate Interface) card provides SX-200 systems with two links of Primary Rate Access (PRA) to the ISDN service provider.This PRI connection supports the simultaneous transmission of voice and data. Each channel is capable of transmitting voice or data calls at 64 kbps.
Glossary of Terms Station Message Detail Recording (SMDR) Station message detail recording (SMDR) records and prints out the details of incoming and outgoing trunk calls in the SX-200 EL/ML system. Such details include the numbers of all parties involved in the call, the time and duration of each call, account codes and other pertinent details. Store and Forward Dialing See Overlap Outpulsing, page 239.
SX-200 General Information Guide Tie Trunks Tie trunks directly interconnect two systems together. This enables a station, terminated on one of the systems, to be interconnected to any other station, terminated on the other system.With tandem trunking the calling party can be extended through more than one node of the network. Tip Lead The first wire of a telephone pair, originally named because it was the lead connected to the tip of a telephone plug.
Glossary of Terms NOTES: 50003510 Revision A 243
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