Specifications

Troubleshooting and Repair
79
Checking the OPS Manager services
On OPS Manager systems, you check the status of the OPS Manager services from the
Mitel Service Recovery Manager. To start the Service Recovery Manager
1. Open the Mitel Service Recovery Manager application. See Opening the Mitel Service
Recovery Manager application (p. 62).
This application lists the status of the Mitel services.
2. Ensure that the state and start mode of each Mitel Service is as listed in Table 2.
3. Restart any Mitel service that should be running but has stopped. See Starting and
stopping services (p. 64). If the service fails to start, check the Mitel Log Viewer and
the Windows NT Event Viewer for error logs.
4. Ensure the Start Mode is set correctly. See Changing the service start mode (p. 64).
5. Note the number of failures associated with each service. A high number of failures can
indicate a problem with the service.
Table 2: OPS Manager Services
Service State Start Mode
OPS Alarm Notification for Pager Started Automatic
OPS Alarm Paging Message Queue Server Started Automatic
OPS Alarm Server Started Automatic
OPS DBA Server Started Automatic
OPS Initialization Automatic
OPS Java Virtual Machine Started Automatic
OPS UDT Client Started Automatic
OPS UDT Handler Started Automatic
Oracle Service MNMS Started Automatic
Oracle Start MNMS Started Automatic
Service Recovery Manager Started Automatic
Tip: The Mitel Service Recovery Manager will ensure that you start any dependent services in
the correct order. If you must start a dependent service first, you will receive a message.