User guide

HOLD

To put a call on iuto-Hold:

Select a free line

to place your current caller on hold automatically.

To retrieve the auto-hold call:

Press the flashing line select key

Questions about Hold

What is the difference between using the red hold key and

TRANSKONF?

Both features put the caller on hold, but

TRANSKONF is intended only as a temporary hold

or what is called “consultation hold”. You normally

use TRANSKONF to put your caller on hold before

using another feature (to transfer, set up a

conference, swap calls and so on). If you hang up

with a caller put on hold by TRANSKONF, the call

rings you back.

Using the red hold key puts a caller on what is

referred to as “key hold” or “hard hold”. After

putting a call on key hold, you can hang up and

use other features without being called back. When

you are ready to retrieve the caller, push the line

select key beside the flashing indicator.

How do I retrieve a call on consultation hold?

Press CANCEL. The caller will be retrieved.

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Call Handling Features