User guide

CALLBACK-BUSY
Can I set a second Callback on the same extension?
You can set more than one request on the same
extension, because the new callback cancels the
one previously set.
How long will a callback request stay in the telephone
system, if the user does not call me back?
The system automatically cancels all callback
requests after 8 hours.
What happens if a callback rings my phone but I’m away
from my desk?
If you do not answer your phone after the third
regular ring, your callback request is cancelled.
What happens if my line is busy when the callback rings
me?
The system will save your request and process it
at the time when both phones become idle, or
cancel it after the 8-hour timeout period,
whichever occurs first.
What happens if the callback rings my phone and then the
other line becomes busy?
You will hear busy tone and the callback remains
active when you replace the handset.
What happens when I have delay ring set on my prime
line?
If YOU set a callback, your set will ring with the
callback ring right away (the callback overrides the
instruction to delay). But, if someone else sets a
callback on you, your line will only flash at first,
then will ring after the delay.
2-14 Call Handling Features