User guide
38
Making External/Internal Calls Telephoning
call is unparked, the caller will hear
music on hold, provided music on
hold has been configured. If you do
not unpark the caller after a certain
amount of time, you will receive an
automatic recall if your telephone is
available again. This automatically
unparks the caller. If, however, you
are still making another call and
have not hung up, the caller will
hear the busy tone and will be “un-
parked”.
Authorisation for parking connec-
tions and the period of time after
which there is a recall is defined by
the system administrator during the
configuration of the system.
Booking number:* By means of a
booking number you can record the
call data of a connection to an exter-
nal subscriber and save them in the
OpenCom 100 for further analysis.
Booking numbers are useful, for
example, for calculating costs per cli-
ent (fees and times) in an office. Se-
lect the menu item. Under No. enter
the booking number (8 digits maxi-
mum) and confirm your entry with
the
OK
softkey.
Incoming calls can also be associated
with a booking number. To do so,
simply press the
Menu
softkey after
you have accepted the call. Enter the
appropriate number under Booking
number.
Notes on booking numbers
■ The system administrator de-
fines the length of the entered
booking number when he con-
figures the system.
■ Entering a booking number dur-
ing a call is possible only if the
system administrator has acti-
vated this function for your user
group. Only then will the
Booking number menu item be
displayed.
■ For external connections estab-
lished by you it is important how
the route that you are using for
the connection has been config-
ured by the system administra-
tor. Among other things, the sys-
tem administrator specifies
whether a booking number is
entered via the menu during the
call. He can, however, also spec-
ify that booking numbers must
be entered with a code proce-
dure. In that case the booking
number must be entered before
the call is initiated and the con-
nection is established. It is en-
tered after the routing code and
before the actual destination
number.
■ Calls made with booking num-
bers can be analysed with the
OpenCom 100 OpenCount web
application.