OpenPhone 27 Handset User Guide
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents ABOUT YOUR HANDSET ................................................................................... 1 About the Keys .............................................................................................................. 1 Features and Functions ................................................................................................. 1 Contacting Emergency Services....................................................................................
Handsfree Operation ................................................................................................... 16 Using the System Phonebook ..................................................................................... 17 Using your Personal Phonebook ................................................................................. 17 Redial (External Numbers) ..........................................................................................
About Your Handset The Mitel® OpenPhone 27 is a wireless telephone that operates with the Mitel 3300 Integrated Communications Platform (ICP). It provides convenient softkey control of the system features, as well as a variety of features that allow you to make calls quickly and easily.
• Key Lock: locks the keypad to prevent accidental dialing with a long press of the # key (Key Lock can be activated automatically if enabled through the local menu.). Key Lock is temporarily disabled when a call arrives. To unlock the keypad, press the press #. • softkey and then Multiple Ringer Settings: - 30 fixed melodies, with various ring tones - full melody, single ringing burst or chirp for all incoming traffic - enable or disable the ringer and trembler • Selectable Volume: 7 levels.
To enable or disable the key lock while in idle state: • To enable long press the # key, to disable press the softkey and then press #. Currently, mobile IP phones do not fully support Enhanced 911 (E911) operation. It is necessary to keep the system administrator and the location database current when the phone is moved, if emergency services are required.
Setting up the Charger Choosing a Location Place the charger on a flat, even surface within 2.5 m of a 230 Vac mains connection. Do not locate the charger in the following areas: • damp areas • areas with direct sunlight • inadequately ventilated areas • strong magnetic fields (keep the charger at least 0.
Connecting the Charger Connect the cable from the adapter plug into the base of the charger and then insert the adapter plug into the mains socket. Charging the Batteries You can charge and discharge the batteries hundreds of times, but they will eventually be depleted. When the operating time (that is, the call time and standby time) has become noticeably shorter, replace the batteries.
Icon dghfd Battery Charge Level 80 to 100 % 60 to 80 % 40 to 60 % 20 to 40 % 0 to 20 % Flashing; battery is almost discharged; warning signal sounds When the battery is nearly depleted, you will hear three short beeps repeated once a minute. If you hear this warning signal while on a call, you have approximately 3 minutes left before the handset will switch off. About Silent Charging Use Silent Charging if you don’t want calls to ring your OP27 phone while it is charging.
Getting Started Powering the OP27 Phone On / Off To power on: • Press while in the standby (Off) mode. To power off: • While in idle mode, press for at least 2 seconds. About the Display Indicators The OP27 phone provides visual indicators for the following features and functions: Icon * Description Handset is operating in Resilient mode. Handset mode is enabled. When you obtain dial tone, the icon appears on the display.
About the Menus You can activate and deactivate OP27 features from the menus: System menu features Long press to access the following system menu features. Use the softkeys to select the desired action. To exit the system menu, long press the key. • Phonebook – look up and dial numbers from the system directory. • Call Forwarding – forward your calls to another phone. • Personal Keys – no function (for future use). • Timed Reminder – set a reminder alarm.
• • - Device – select buzzer or vibrator - Volume – set ringer volume System - Subscription – (system administrator use only) - IPEI – (system administrator use only) Telephone Options - Auto Key Lock – activates the key lock functionality automatically if you don’t press any key for over 1 minute while in idle state.
Customizing Your Phone Changing the Language To set the language of the handset display, you must change the language of the local menu prompts and the system-generated messages. The local menu prompts are available in English, Dutch, German, Italian, French and Spanish. The default is English. To change the language of the local menu: . 1. Short press 2. Press to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press to select Language. 7. Press OK. 8.
Setting the Ringer You can select from 30 different melodies with various ring tones, set full melody or chirp for all incoming calls, enable or disable the buzzer, and enable or disable the vibrator. To set the ringer options: . 1. Short press 2. Press to select Local Mode. 3. Press OK. 4. Press to select Ringer Settings. 5. Press OK. 6.
Adjusting the Contrast To adjust the contrast: 1. Short press 2. Press . to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press to select Contrast. 7. Press OK. 8. Press 9. Press OK. 10. Press Esc. Page 12 to select the desired contrast. There are seven levels. 1 is lightest, 7 is darkest.
Using Handset Features Setting the Optional Features To enable or disable the optional features: 1. Short press 2. Press . to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press • to select the desired option: Auto Key Lock - when enabled, this feature automatically locks the keypad if you don’t press any key for one minute while the handset is idle. When Auto Key lock is enabled, appears in the set display.
Setting an Alarm You can set an alarm to remind yourself of important meetings or appointments: To set an alarm: . 1. Short press 2. Press to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press to select Alarm. 7. Press OK. 8. Press OK. 9. Set the time in 24-hour format (hours:minutes). Note that you can only set an alarm if your administrator has set the system time to 24-hour format. If set, the system time appears in the display during idle state. 10.
6. Press to select SOS Number. 7. Using the dialpad keys, enter the emergency number that you want to assign to the SOS key. 8. Press OK. 9. Press Esc. To dial the SOS number: • Long key-press in the idle mode only (prevents accidental use).
Making and Answering Calls To make a call: . 1. Press 2. Dial the number. To pre-dial the number: 1. Dial the number (press the softkey to delete errors in the number). 2. Press OK. To use the redial feature: 1. Short press of the 2. Press key to select Redial. 3. Press OK. Answering a Call To answer a call: . 1. Press ; to use the loudspeaker feature. You will hear the caller through the speaker on the 2. Press back of the handset.
Using the System Phonebook You can access any number from the system phonebook by entering a name in the handset display. For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display; for example, if the letter C is required, press digit 2 three times. Use the Í soft key to correct errors. If the next letter in a name is on the same key as the previous letter, press the Î softkey before proceeding.
6. Enter the name: • For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display; for example, if the letter C is required, press digit 2 three times. Use softkeys to correct errors. If the next letter in a name is on the same key as the the previous letter, press the softkeys before proceeding. If required, press the 0 key twice to add a space between the first and last name.
Redial (External Numbers) Selecting redial will automatically dial the last number dialed: To redial external numbers: 1. Short press of the 2. Press key. to select Redial. 3. Press OK. 4. Press to select the last number dialed. 5. Press OK. Saved Number Redial (Internal or External) To save the last number that dialed: 1. Press . 2. Dial the Save Last Number feature access code. To redial a saved number: 1. Press . 2. Dial the Repeat Last Number Saved feature access code.
Auto-Answer This feature can only be used when a headset is attached to the OP27 handset. To enable or disable auto-answer: This is not the internal OP27 headset auto-answer feature. 1. Long press the key. 2. Press No until Auto Answer? appears. 3. To enable Auto-Answer, press TurnOn. 4. To disable Auto-Answer, press TurnOff. To answer a call when you hear ringback: • Communicate by using the speaker and the microphone. To terminate a call: • OR .
Call Handling Hold To place a call on Hold: 1. Short press the 2. Press key. to select Hold. 3. Press OK. To retrieve a call from Hold: 1. Short press the 2. Press key. to select Hold. 3. Press OK. The caller that was on hold is retrieved. To retrieve a call from Hold at another OP27 handset: to obtain dial tone. 1. Press 2. Dial the Call Hold - Remote Retrieve Feature Access code. 3. Dial the number of the station that placed the call on Hold. Transfer To transfer an active call: . 1. Press 2.
Conference To form a conference when a two-party call is already in place, or to add another party to an existing conference: 1. Press . 2. Dial the number of the next party. 3. Wait for an answer. 4. Press . To leave a conference: • Press . To split a conference and speak privately with the original party: • Press Split. Swap To call another party when you are in an established two-party call: 1. Press . 2. Dial the number. To alternate between the two parties: • Press Trade.
Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer.
To forward calls from a remote station to your current location (Call Forward – Remote): 1. Long press the key. 2. Press No until “Call Forwarding?” appears. 3. Press Yes. 4. Press Next until “I Am Here” appears. 5. Press Yes. 6. Dial the extension of the remote station. 7. Press Save. To cancel Call Forward - Remote from the station that set the remote forwarding: 1. Press . 2. Dial the Cancel Call Forwarding Follow Me – Remote feature access code. 3. Dial the extension of the remote station. 4.
To override Call Forward and ring an extension (Call Forward – Override): 1. Press . 2. Dial the Call Forward - Override feature access code. 3. Dial the extension number. Callback Callback lets you request that the system notify you when a busy extension or a busy external line becomes idle, or when an unanswered station goes off-hook and then on-hook again. To request a Callback when you reach a busy or unanswered station: • Press Callback. –or– Dial the Callback - Setup feature access code.
Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: 1. Short press of the 2. Press key. to select Message. 3. Press OK. To respond to a message waiting condition on your telephone: "MESSAGES" appears in the display when you have callback messages waiting. 1. Short press of the 2. Press key. to select Message. 3. Press OK. 4. If a password is required, dial your password and press Enter. 5. Press Yes. 6.
4. Do one of the following: • To enter a new password, enter your password (up to 7 digits, not including 0). • To change or clear your password, enter your current password. 5. Press Enter. 6. Long press of the key. To clear a password: 1. Long press the key. 2. Press No until “Set Password?” appears. 3. Press Yes. 4. Enter your current password. 5. Press Enter. 6. At the "New password" prompt, dial 0. 7. At the "Verification" prompt, dial 0. 8. Long press the key.
Using Advanced Features Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Press . 2. Dial the Attendant Call Hold - Remote Retrieve feature access code. 3. Dial the console ID and the Hold Slot number. Account Codes To use Forced Account Codes: 1. Press . 2. Dial the Account Code digits. 3. Do one of the following: 4. To submit the Account Code, press #. 5. To cancel, press ∗. To enter an Account Code during a call: 1. Long press the key. 2. Press Yes. 3.
To retrieve a parked call: 1. Press . 2. Dial the Call Park - Retrieve feature access code. 3. Dial the directory number on which the call is parked. 4. If there are multiple calls parked on the number, dial the two-digit index number to retrieve a specific call, or # to retrieve the longest parked call. Call Pickup To answer a call that is ringing at another station in your Pickup Group: 1. Press . 2. Press Pickup. To answer a call that is ringing at a station not in your Pickup Group: 1. Press . 2.
To deactivate Do Not Disturb from a remote station: 1. Press . 2. Dial the Do Not Disturb Cancel Remote feature access code. 3. Dial the number of the station with Do Not Disturb activated. 4. Press . Override To use Override when you encounter busy or DND tone: • Dial the Override Feature Access code. Reminder To program a Reminder: 1. Long press the key. 2. Press No until Timed Reminder? appears. 3. Press Yes. 4. Enter the time in 24-hour format. 5. Press Save.
• To page your prime page group, press #. • To page a specific page group, dial the page group directory number. 3. Speak to the dialed party after the tone. To respond to a Group Page by using Meet Me Answer: 1. Press . 2. Dial the Meet Me Answer Feature Access code. • To respond to a page from your prime page group, press #. • To respond to a page from a specific page group, dial the page group directory number.
Regulatory Aapprovals The CE marking affixed to this product indicates conformance to the R&TTE Directive 99/05/EC (Radio and Telecommunications Terminal Equipment Directive). For a copy of the complete Manufacturers Declaration of Conformity, please contact the Regulatory Approvals Manager at the address below: Mitel Networks Ltd. Mitel Business Park Portskewett, Monmouthshire NP26 5YR UK.
Index 2 D 230 Vac, 5 Display indictors, 8 A Do not disturb, 31 Accidental dialling, 3 Double flash, 33 Account codes, 30 E Adapter, for charger, 6 Emergency services, 3 Advanced features, 30 F Alarm Set, 2 Approvals, 34 Attend Call Hold - Remote Retrieve, 30 Attendant, 30 Features and functions, 1 Features, advanced, 30 Flash, 33 Auto Answer, 2 G Auto Key Lock, 2 Group paging, 32 B H Batteries charging, 6 Handset customising, 12 discharging, 6 powering on/off, 8 disposal, 6 visua
OpenPhone 27 Handset User Guide Long press function, 1 Powering on/off, 8 R M Range Warning, 2 Magnetic fields, 5 Regulatory approvals, 34 Mains socket, 6 Reminder, 32 Medical emergencies, 3 Remote, checking messages, 28 Meet me answer, 33 S Melodies, 2 Menu Call handling mode, 10 local mode, 10 Local Settings, 10 system features, 9 Menu and Softkeys, 2 Menu Lock, 2 Messaging, 28 Multiple Ringer Settings, 2 N Short press description.
