INTRODUCING OPS MANAGER USER’S GUIDE
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by MITEL or any of its affiliates or subsidiaries. MITEL and its affiliates and subsidiaries assume no responsibility for any error or omissions in this document.
Table of Contents Chapter 1: About this Guide Purpose of this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Who this guide is written for . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Where to find more information . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introducing OPS Manager User’s Guide Alarms management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Network administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 OPS Manager administration tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Windows administration tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 About this Guide
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About this Guide Purpose of this guide This guide provides • An introduction to Mitel® OPS Manager • A description of the OPS Manager features • Information about starting and using the application Who this guide is written for This guide is for sales and marketing personnel, customers, and end-users who are interested in the OPS Manager features. Symbols used in this guide A light bulb identifies an important note or a useful tip. A pointer symbol identifies an important cross-reference.
Introducing OPS Manager User’s Guide Mitel 3300 ICP Documentation - provides instructions on how to install and program the Mitel 3300 Integrated Communications Platform (ICP) system. This documentation is provided on the 3300 ICP system software CD-ROM. Mitel Technical Documentation CD-ROM - provides instructions on how to install and program the SX-2000 system. It also provides information on Customer Data Entry (CDE) forms.
Chapter 2 About OPS Manager
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About OPS Manager What is OPS Manager? OPS Manager is a complete telecommunications management tool that enables you to control the maintenance and operation of a network of elements.
Introducing OPS Manager User’s Guide Advantages of using OPS Manager OPS Manager helps control network administration, reduces operating costs, and maximizes network performance. An OPS Manager station administers tasks on any managed PBX in the network. This remote access to the PBX reduces the need for on-site visits. As a result, administration overhead, travel requirements, and service response times are significantly reduced.
About OPS Manager Figure 1: Network Management Configuration 9
Introducing OPS Manager User’s Guide OPS Manager software options The following software options are available for OPS Manager: • Network Management—manages a network of elements and provides remote VT100™ access to non-SX-2000 systems (for example, the SX-200® ML/EL PBX). This option supports up to 400 network elements, regardless of whether they are managed or unmanaged. • System Management—manages networks of up to two elements.
About OPS Manager Table 1 lists the software options that you must enable on the SX-2000 LIGHT, and the 3300 ICP systems to obtain advanced OPS Manager functionality.
Introducing OPS Manager User’s Guide Getting started This section provides • Instructions on how to start OPS Manager • Information about the top-level menu • Instructions on how to exit OPS Manager Starting OPS Manager You can start the OPS Manager application from the OPS Manager server or from a client station. You launch OPS Manager in a Netscape or Internet Explorer browser. Refer to Platform Requirements in the Installation and Maintenance guide for the supported versions. 1.
About OPS Manager Figure 2: The top-level menu bar About the top-level menu bar Tip: Note that the OPS Manager menus may vary depending on your installed options and on your user-access privileges. The top-level menu bar (see Figure 2) has five menus: • From the Control menu, you exit the OPS Manager application.
Introducing OPS Manager User’s Guide • • • - collect and list unused directory numbers and unused circuits from the network elements - synchronize the telephone directory entries in the OPS Manager database with the directory entries in a central corporate directory server (Integrated Directory Services software option required) - perform Mitel Nupoint Messaging (Mitel Mail) Administration (Mitel Mail software option required) From the Fault menu, you access applications that enable you to - view
Chapter 3 OPS Manager Functionality
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OPS Manager Functionality What’s new in this release? Release 6.9.1 Day/Night Service Scripts OPS Manager now includes Expect scripts to set a network element to Day Service or Night Service. These are included in the list of scripts provided in the Maintenance Task Scheduler. The new scripts include: • Day - Sets an element to Day service. • Night1 - Sets an element to Night1 service. • Night2 - Sets an element to Night2 service.
Introducing OPS Manager User’s Guide Remote backups of 3300 ICPs with OPS Manager have been improved by providing the option of including (or not including) voice mail messages in the backup. Voice mail prompts and preference settings will remain as part of the backup but the inclusion of messages can be optional to reduce the duration of the backup process. See Performing an element database backup for more information.
OPS Manager Functionality corporate directory-server (Novell and Active Directory implementations only). In addition, the IDS password now is encrypted at the OPS Manager client so that it is secure when transmitted between the OPS Manager client and the OPS Manager server. Support for 3300 ICP Release 5.0 Additional Devices Supported OPS Manager now supports the new devices listed in the following table that have been added to the Device Type field in the Physical Section of the MAC work form.
Introducing OPS Manager User’s Guide Support removed for 3200 ICP and 3800 WAG OPS Manager no longer supports either the Mitel 3200 Integrated Communications Platform (ICP) or the Mitel 3800 Wireless Applications Gateway (WAG) in the Network Elements Editor. Due to the IP Phone Diagnostics tool only being used for the 3200 ICP and the 3800 WAG, it has been removed from OPS Manager. External software OPS Manager supports Java Runtime Environment (JRE) 1.4.2_02.
OPS Manager Functionality Device type changes You can change device types within the following device type categories: • Single line IP devices • Multiline IP devices • Multiline DNI devices Note that device types Superset 4001 and ONS/OPS cannot be interchanged. See "Moves, adds & changes," p. 30, for more information. Backwards compatibility OPS Manager is backward compatible with the following systems: • 3200 ICP 2.3 UR1.0 • 3300 ICP 3.2 UR2.0 • SX-2000 LIGHTWARE 30 R1.
Introducing OPS Manager User’s Guide Release 6.7 Support for 3300 ICP Release 4.0 Resiliency OPS Manager introduces support for Resiliency on the 3300 ICP Release 4.0. In the event of LAN, network, or hardware problems that cause the primary element to fail, a resilient device remains supported by the secondary element, thus ensuring the preservation of phone service. For information about 3300 ICP Resiliency, refer to the 3300 ICP System Administration Tool online Help and Mitel 3300 ICP Resiliency.
OPS Manager Functionality Other OPS Manager Enhancements MAC Key Line Appearances OPS Manager provides a list of Key System and Multicall key line appearances that may be lost as a result of a move or swap and must be manually reprogrammed. The information in this list can be used to reprogram lost line appearances after the move or swap is completed. Note that less reprogramming is required you move monitoring sets before monitored sets. Novell eDirectory OPS Manager supports Novell eDirectory 8.6.
Introducing OPS Manager User’s Guide Release 6.6.2 • The Moves, Adds, and Changes (MAC) application allows you to assign a voice mail hunt group number to the voice mail key on a user's 5140 IP Appliance. Note that this functionality is only supported for Visual Voicemail on 3300 ICP systems, Release 3.3 or later. Nupoint Messenger voice mail does not support this feature.
OPS Manager Functionality • The 3300 ICP system supports compression zones for IP Phones. The MAC application allows you to assign a user's IP Phone to a compression zone. The Compression field has been added to the Behaviour section of the MAC work form. • You can now delete the Department and Location names that are assigned to Telephone Directory entries. • The Maintenance Task Scheduler allows you collect SMDR records from the 3300 ICP system.
Introducing OPS Manager User’s Guide • OPS Manager can be installed on Windows 2000 Server. • A printable version (.rtf) of the online help system, complete with a Table of Contents and Index, is available on the OPS Manager server in the following files: English version: c:\ProgramFiles\Mitel\OPSManager\Java\help\en_us\OPSManager.rtf French version: c:\ProgramFiles\Mitel\OPSManager\Java\help\fr_ca\OPSManager.
OPS Manager Functionality Release 6.2 • The Moves, Adds & Changes application now supports a swap operation. • The following new fields have been added to the Moves, Adds & Changes, Telephone Directory, and Integrated Directory Services windows: - CESID (Customer Emergency Service Identifier) - MAC (Medium Access Control) - PIN (Personal Identification Number). • The Network Management version of OPS Manager now supports up to 400 network elements, regardless of whether they are managed or unmanaged.
Introducing OPS Manager User’s Guide • The Group section of the Moves, Adds & Changes workforms supports Group Paging. • Software options, for example Integrated Directory Services, are protected by a Security Access Module (SAM) and an OPS activation key (passcode). See the Installation and Maintenance Guide for instructions on how to enable new options.
OPS Manager Functionality • Print alarm history data • Receive notification of alarm status changes on monitored network elements • Customize audible alarm indications based on their severity • Automatically send notification of major and critical alarm transitions to a pager • Send non-alarm demand page messages. For instructions on how to perform alarms management, refer to Alarms Management in the online help.
Introducing OPS Manager User’s Guide • Assign the security level of users For instructions on how to perform network administration, see Network Administration in the OPS Manager online help.
OPS Manager Functionality • Define and display a list of related users: for example, all the users in the Marketing department • Enter all the values required to perform an operation in a single work-form • Enter work-form values quickly by selecting them from drop-down menus • Print work-forms • Use default work-form templates • Create, modify, and delete your own work-form templates; you can create up to 25 templates for each type of operation • Manage detained user updates from the MAC appli
Introducing OPS Manager User’s Guide • - 5230 IP - 5240 IP Appliance - Netvision IP - Hot Desk - 6600 YA PRO - CitelLink Type1 - CitelLink Type2 Multiline DNI devices - Superset 410 - Superset 420 - Superset 430 - Superset 4015 - Superset 4125 - Superset 4150 - Superset 3DN (2K only) - Superset 4DN (2K only) Note: You cannot interchange device types Superset 4001 and ONS/OPS.
OPS Manager Functionality Integrated directory services The Integrated Directory Services (IDS) application: • synchronizes the telephone directory entries in the OPS Manager database with the directory entries in a central corporate directory server • synchronizes the telephone directory entries across multiple OPS Manager databases. IDS uses the directory on the corporate directory server as the common directory to synchronize the OPS Manager telephone directories.
Introducing OPS Manager User’s Guide Mitel NuPoint Messenger Administration This application allows you to administer Mitel NuPoint Messenger voice mailboxes from the directory service. Note that the Integrated Directory Services option is also required. From the directory service, you can: • Add voice mailboxes • Change voice mailboxes • Delete voice mailboxes • Set mailbox passwords This optional software application provides single-point of entry from the directory server.
OPS Manager Functionality Resiliency OPS Manager is the single point of provisioning for resilient 3300 ICP users and devices. OPS Manager propagates resiliency-related information to all cluster elements during syncronization events. Resiliency Policy You define network resiliency settings, using the Resiliency Policy. The Resiliency Policy is a template based on the MAC workform. Once you define the network resiliency settings, you use the MAC workform to provision resilient users and devices.
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Appendix A Glossary
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Glossary Glossary Alarm: An alarm condition at a managed network element. A network element uses the UDT function to send notice of an alarm to the OPS Manager station. The OPS Manager can forward alarm messages to remote pagers; alarms from specific elements can be directed to specific pagers. Automated software distribution: An OPS Manager feature that automatically distributes software upgrades from the OPS Manager station to the network PBXs.
Introducing OPS Manager User’s Guide IEEE 802.3 (Ethernet): A LAN protocol suite commonly known as "Ethernet". Ethernet supports either 10 Mb/s or 100 Mb/s throughput and uses carrier sense multiple access. Indirect Element: An indirect element that is not connected directly to the OPS Manager station.
Glossary PBX database backup and restore: A feature that allows you to back up the PBX database to, or restore the PBX database from, the OPS Manager station hard disk drive. PDG: See Portable directory group. Physical location identifier (PLID):a series of numbers that identifies each circuit (and hence the device assigned to that circuit) within a PBX. The PLID is determined by the system configuration.
Introducing OPS Manager User’s Guide Unsolicited Data Transfer (UDT): Protocol used to send messages from the network elements to the OPS Manager station. A network element sends a message to the OPS Manager station, to inform the station that a change (alarm system or telephone directory) has occurred at the element. User: The user of a telephone or device that is connected to a network element (PBX). Typically, the user’s name is recorded with the device in the OPS Manager telephone directory.
Index A Address for Mitel, 4 Administration tasks OPS Manager, 29 Windows NT, 29 Administration, Mitel Nupoint Messenger 34 Alarms management, 28 B Improvement, suggestions for, 4 Information, where to find more, 3 Instruction exit OPS Manager, 14 start OPS Manager, 12 Integrated Directory Services 10 Integrated directory services, 33 L Browser, Netscape, 7 LAN, 8 Light bulb symbol, 3 C M CESID 27 Client stations, support for, 7 Configuration of network, 9 Contact, where to contact Mitel, 4 Cross-r
Introducing OPS Manager User’s Guide moves, adds, & changes, 30 network administration, 29 telephone directory management, 28 guide, 3 network management configuration, 9 start, 12 top-level menu, 13 types of networks, 8 system management 10 software options network management 10 Start, OPS Manager, 12 Suggestions for improvement, 4 swap user 30 Symbols, meaning of, 3 System management 10 P T PIN 27 Pointer symbol, 3 Procedure exit OPS Manager, 14 start OPS Manager, 12 Purpose of guide, 3 TCP/IP protoc
