User guide

Interactive Contact Center
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Figure 21 Interactive Contact Center connectivity with the 3300 ICP
Telephone System Hardware and Software Requirements
Table 7 lists the 3300 ICP hardware and software components required for Interactive Contact
Center.
Table 7 Telephone System Requirements for Interactive Contact Center
Component Using a 3300 ICP
Interactive Contact Center software Required
MiTAI/HCI - Basic Telephony Feature package software
option
Required
MiTAI/HCI - Advanced Telephony Feature package
software option
Required
Mitel Applications Capacity Level (MiTAI/HCI Traffic)
option
Required
Fiber Interface Module (FIM) N/A