User guide

Flexible Reporting
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Introduction
This section provides an overview of Mitel Flexible Reporting and how it works. For more
information, refer to the following topics:
•Overview
• Benefits
•Features
Overview
Mitel Contact Center Solutions provides over 425 reports. Flexible Reporting is an add-on
product to Contact Center Management, included in Contact Center Enterprise Edition Standard
Starter Pack or greater, that enables you to combine voice data from multiple reports and design
your own report templates using report headings from existing reports.
Benefits
Flexible Reporting provides contact centers with the following capabilities:
• Build reports that meet your specifications and business needs.
• Readily compare performance of multiple device types over a particular period.
• Focus on data that helps you manage your business effectively and efficiently.
• Save time by not having to select report preferences when you re-run reports.
• Know what custom reports will look like before you actually generate them.
Features
Flexible Reporting provides the following features:
• Create custom reports with an easy-to-use wizard interface.
• Select from existing column headings to build a report.
• Combine like-data across device types.
• Control column order.
• Customize column headings.
• Render reports in Excel .xls and Adobe .pdf formats.
• Select column headers for two or more devices and combine them in one report.
• Add your corporate or third party logo to reports.
• Produce customized reports on a scheduled or on-demand basis.