User guide

Automatic Call Distribution
27
• 5324 IP Phone
• 5224 IP Phone
• 5220 IP Phone
• 5220 IP Phone (Dual Mode)
• 5215 IP Phone
• 5215 IP Phone (Dual Mode)
• 5212 IP Phone
• 5207 IP Phone
• 5020 IP Phone
• 5010 IP Phone (Note: Silent Monitoring is not supported on this set)
• SUPERSET 4150 telephone
• SUPERSET 4125 telephone
• SUPERSET 4025 telephone
• SUPERSET 4015 telephone (Note: Silent Monitoring is not supported on this set)
• SUPERSET 430 telephone
• SUPERSET 420 telephone
• SUPERSET 410 telephone
• Symbol NetVision Phone
• Symbol MiNET Wireless Phone
• SpectraLink NetLink Phones
• Navigator Phone
External hot desk agents may use any phone type when working remotely to receive ACD calls.
For full contact center functionality, external hot desk agents should connect to the contact
center with Mitel Border Gateway with a phone or USB headset, a computer, a router, and a
high-speed Internet connection.
Note: Although they are supported, we do not recommend that you use 5207 IP Phones
as ACD sets due to the phone‘s limited feature set. 5220 IP Phones or higher are
recommended.