User guide

General Information Guide
16
• IVR Routing
• English, Canadian French, European French, Latin American Spanish, European
Spanish, Brazilian Portuguese, Dutch, Italian, German, and Simplified Chinese
• Interactive Contact Center
• English, Canadian French, European French, Latin American Spanish, European
Spanish, Brazilian Portuguese, Dutch, Italian, German, and Simplified Chinese
• Interactive Visual Queue
• English, Canadian French, European French, Latin American Spanish, European
Spanish, Brazilian Portuguese, Dutch, Italian, German, and Simplified Chinese
• Multimedia Contact Center
• English and Latin American Spanish
• Contact Center PhoneSet Manager / Contact Center Softphone
• English, Canadian French, European French, Latin American Spanish, European
Spanish, Brazilian Portuguese, Dutch, Italian, German, and Simplified Chinese
• Contact Center Screen Pop
• English, Canadian French, European French, Latin American Spanish, European
Spanish, Brazilian Portuguese, Dutch, Italian, German, and Simplified Chinese
• Workforce Scheduling, Schedule Adherence, and Employee Portal
• English only
• Traffic Analysis
• English, Canadian French, European French, Latin American Spanish, European
Spanish, Brazilian Portuguese, Dutch, Italian, German, and Simplified Chinese
• Subscriber Services
• English, Canadian French, Latin American Spanish, Brazilian Portuguese, and Dutch
• Flexible Reporting
• English, Canadian French, European French, Latin American Spanish, European
Spanish, Brazilian Portuguese, Dutch, Italian, German, and Simplified Chinese
North American and LAM Extended Service and Support
Mitel Contact Center Solutions applications include an initial 12-month service and support
agreement. When the initial coverage expires, you can purchase renewable extended service
and support.
Mitel offers several Contact Center Solutions Extended Service and Support packages for North
America and Latin America for the following Contact Center Enterprise Edition and Contact
Center Business Edition products: