User guide

Contact Center Solutions
15
Configuration
Figure 2 illustrates a typical installation for Contact Center Solutions.
Figure 2 Typical Contact Center Solutions Installation
Contact Center Solutions, IVR Routing, and Call Accounting applications are supported on a
variety of virtual and thin-client systems: Citrix, Microsoft Virtual Server, Microsoft Hyper-V, and
VMware. For details on thin-client and virtualization support, see the Contact Center Solutions
and Call Accounting System Engineering Guide.
Supported languages
Applications within the Contact Center Solutions portfolio are translated to the following
languages:
• Contact Center Management
• English, Canadian French, European French, Latin American Spanish, European
Spanish, Brazilian Portuguese, Dutch, Italian, German, and Simplified Chinese
• Call Accounting
• English, Canadian French, Latin American Spanish, Brazilian Portuguese, and Dutch