User guide

General Information Guide
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Increased agent morale
• Agents can avoid long commutes and work more flexible hours in the comfort of their own
home. Improved agent satisfaction saves money by decreasing absenteeism and turnover.
Configuration
Employees using Mitel Border Gateway Connector require a phone or USB headset (for soft
phone), a computer, a router, and a high-speed Internet connection. Phones must be registered
with Mitel Border Gateway and the remote employee's client computer must have the Mitel
Border Gateway Connector connection configured to Mitel Border Gateway by an administrator.
When employees connect to the system using the Mitel Border Gateway Connector, they can
specify which Mitel Border Gateway they will connect to. After remote employees attempt to
connect to the system for the first time, a Mitel Border Gateway system administrator must
approve the Mitel Border Gateway certificate from the Mitel Border Gateway web application.
Once approved, remote users are connected and have access to all of the Contact Center
Solutions and Call Accounting applications for which they are licensed and have the required
security permissions.
While active, the Mitel Border Gateway Connector is visible in the Windows system try and
displays the name of the active connection. Only one connection can be made at a time. The
name of the Mitel Border Gateway connection will become the address in all application login
windows and users sign in with their normal username and password.