User guide

Mitel Border Gateway Connector
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Introduction
This section provides an overview of Mitel Border Gateway Connector and how it works. For
more information, refer to the following topics:
• Overview
•Features
• Benefits
• Configuration
Overview
Mitel Border Gateway Connector is a secure IP-based solution for remote and home-based
employees that replaces Teleworker Solution. Using Mitel Border Gateway Version 7 or greater,
remote agents, employees, and supervisors can connect to the Enterprise Server using a Virtual
Private Network-like connection and use all Contact Center Solutions and Call Accounting
functions as if they were in the office.
Features
Mitel Border Gateway Connector enables remote employees at remote locations to
• Use the full suite of Contact Center Solutions and Call Accounting applications
• Handle calls using PhoneSet Manager and Contact Center Softphone
• View real-time monitors and enable real-time alarming
• View historical events in simulated real-time in Auditor
• View Network Monitor to verify if alarms are enabled for the media servers and if the media
servers are reporting any alarms
Benefits
Increased productivity
• Agents tend to work longer hours with fewer disruptions.
Reduced real-estate and overhead costs
• Remote employees require little or no access to corporate facilities. Office space can be
easily shared or even eliminated.
Note: Users of Mitel Border Gateway Version 6 may benefit from remote agent support
through Mitel Border Gateway Connector, but only Contact Center Client real time, soft
phone, and Contact Center Management / Call Accounting webbiest functionality is
supported.