User guide

Traffic Analysis
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Figure 47 DTMF Receiver Group Traffic by Period Report
Traffic Route reports
The following reports enable you to identify the period of busiest route traffic:
• Route List Traffic by Period reports—show route list activity for the shift duration and
day(s) you specify. A route list determines where call traffic is directed, based on a prioritized
list of routes
• Route Plan Traffic by Period reports—show route plan activity for the shift duration and
day(s) you specify. A route plan determines where call traffic is directed, based on the time
of day and day of week.
• Route Traffic by Period reports—show route activity for the shift duration and day(s) you
specify.
Figure 48 is an example of a Route List Traffic by Period report.