User guide

General Information Guide
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Campaign Management
Integration is available for the following campaign management application:
• New Media: Adaptive Campaign Editor (UK only)
New Media: Adaptive Campaign Editor (UK only)
Features include
• Support for 5000 CP
• Simplified setup of outbound calling campaigns
• Ability to customize dialing settings, and specify result codes and rescheduling options for
each campaign
• Access to comprehensive management information
Outbound Dialer
Integration is available for the following outbound dialer applications:
• New Media: Adaptive Progressive and Predictive Dialer (UK only)
• Xarios: Xarios Outbound Dialing (UK only)
New Media: Adaptive Progressive and Predictive Dialer (UK only)
Features include
• Support for 5000 CP
• Manual data importing from CSV files or automatic data importing from OBDC and SQL
compliant databases
• Support for multi-number dialing
• Support for multiple simultaneous campaigns and queues
• Blending of inbound and outbound calls
• Comprehensive management reporting ability
Xarios: Xarios Outbound Dialing (UK only)
Features include
• Support for 5000 CP
• Progressive dialer
• Automatic dialing using the campaign database. The customer‘s name is shown on the
telephone display
• Automatic callback handling
• Do Not Call list management and campaign list cleaning