User guide

General Information Guide
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OAISYS: SMB Recording Solution Talkument
Features include
• Support for 3300 ICP and 5000 CP
• Support for 8 to 48 ports and 20 000 recording hours
• View of each call from beginning to end
• Outlook-like user interface
• Ability to highlight areas of conversations and add call notes to share with employees
• Secure sharing of calls and call segments
• Ability to encrypt calls using the Mitel Secure Recording Connector (3300 ICP only)
OAISYS: Enterprise Recording Solution Tracer
Features include
• Support for 3300 ICP and 5000 CP
• Support for 4 to 192 ports and 75 000 recording hours
• View of each call from beginning to end
• Coaching, using quality control reports and evaluations and a live call monitor
• Desktop video recording option (screen recording)
• Selective and on-demand recording
• Ability to encrypt calls using the Mitel Secure Recording Connector (3300 ICP only)
Telrex: CallRex Call Recording
Features include
• Support for 3300 ICP and 5000 CP
• CallRex Express for single sites with 5 to 15 users
• CallRex Professional for multiple sites with thousands of users
• Optional agent evaluation module
• Multimedia add-on
• Ability to encrypt calls using the Mitel Secure Recording Connector (3300 ICP only)