User guide

Third Party Integration
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• Support for 4 to 1000s of channels in one system
• Remote alarming and monitoring
• Multi-site deployment with centralized archiving
• High resiliency
Voice Print International (VPI): Activ!Voice Recording Solution
Features include
• Support for 3300 ICP and 5000 CP
• Voice and screen recording, quality management, and coaching
• Browser-based, profile-driven interface for call recordings and modules
• Real-time dashboards and reporting of Key Performance Indicators from external data
sources
• Scalability
• Ability to encrypt calls using the Mitel Secure Recording Connector (3300 ICP only)
Interactive Voice Response (IVR)
Integration is available for the following IVR application:
• Syntellect: Syntellect Voice Platform
Syntellect: Syntellect Voice Platform
Features include
• Support for 3300 ICP and 5000 CP
• Automation of self-service transactions using Advanced Speech Recognition or touch-tone
• Speech Recognition with natural language and large vocabulary speech applications
• Text-to-speech capability, so textual information can be delivered in spoken format to callers
North America Partners
Call Recording
Integration is available for the following call recording applications:
• OAISYS: SMB Recording Solution Talkument
• OAISYS: Enterprise Recording Solution Tracer
• Telrex: CallRex Call Recording