User guide

Multimedia Contact Center
149
The Multimedia Contact Center Social Media integration leverages existing infrastructure to
minimize start-up costs. Customers only need an account with a third-party social media
application in order to integrate with Multimedia Contact Center. Currently, the social media
integration has been validated using Yupiq, a social media aggregator. More social media
partners will be validated in future releases of Contact Center Solutions.
See the Contact Center Solutions and Call Accounting System Engineering Guide for more
information.
Configuration
Multimedia Contact Center basic configuration
Figure 39 illustrates a basic configuration for Multimedia Contact Center.
Figure 39 Multimedia Contact Center Configuration
Multimedia Contact Center email routing
Figure 40 illustrates how Multimedia Contact Center email traffic is routed.