User guide

General Information Guide
136
Example 2 - Advanced DNIS routing
The advanced DNIS routing example shows a call flow that routes calls to separate product
lines based on the toll-free line dialed by the customer. Incoming calls are answered and, based
on the toll-free number dialed, routed to the queue responsible for handling call requests for
that product line.
Figure 35 Advanced DNIS routing call flow example