User guide

General Information Guide
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In Figure 32, the contact center is using a CRM database and will integrate their third-party
client screen pop application and third-party IVR with the CTI Developer Toolkit - Client and
Server DLL. Screen pops are based on collected digits from a third-party IVR. This configuration
requires Contact Center Management, CTI Developer Toolkit - Client DLL license, and CTI
Developer Toolkit - Server DLL license.
Figure 32 Third-party Screen Pop Based on Third-party IVR Collected Digits
In Figure 33, the contact center is using a CRM database and will integrate their third-party IVR
collected digits with Contact Center PhoneSet Manager, Contact Center Screen Pop, and the
CTI Developer Toolkit - Server DLL. Screen pops are based on collected digits from a third-party
IVR. This configuration requires Contact Center Management, Contact Center PhoneSet
Manager, Contact Center Screen Pop, and CTI Developer Toolkit - Server DLL license.