User guide

About this Document

Overview

This guide provides an overview of Mitel Contact Center Solutions, a portfolio of applications

that enables customers to maximize the efficiency of their contact centers.

The applications covered in this guide are as follows:

• Contact Center Solutions

• Mitel Automatic Call Distribution (ACD)

• Mitel Contact Center Management

• Mitel Contact Center Management Enterprise Node

• Mitel ACD Resiliency

• Virtual Contact Centers

• Mitel Flexible Reporting

• Mitel Interactive Contact Center

• Mitel Interactive Visual Queue

• Mitel Contact Center Softphone & Mitel Contact Center PhoneSet Manager

• Mitel Workforce Scheduling

• Mitel Schedule Adherence

• Mitel Employee Portal

• Mitel Contact Center Screen Pop

• Mitel CTI Developer Toolkit

• Mitel IVR Routing

• Mitel Multimedia Contact Center

• Mitel Professional Services

• Mitel Third Party Integration

• Mitel Traffic Analysis

•Mitel Border Gateway Connector

• Mitel Secure Recording Connector

Audience

This guide is intended for the following users:

• End customers

• Resellers

• Sales executives