User guide

Contact Center Softphone & Contact Center PhoneSet Manager
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Figure 23 Make Busy Reason Code in Contact Center Softphone
Figure 24 illustrates an agent transferring a call. Agent availability can be viewed by right-clicking
on the agent prior to transfer.
Figure 24 Agent transferring a call in Contact Center Softphone
Figure 25 illustrates how Contact Center Softphone integrates with Contact Center Client to
provide real-time presence. An agent views the availability of other agents and right-clicks an
idle agent to send an instant message to that agent.
Figure 25 Integration of Contact Center Softphone with Contact Center Client