Specifications

General Information Guide
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Solutions
Solution Overview
This section will illustrate 3300 ICP and Mitel Networks applications solutions for examples of
customer requirements.
• Stand-alone Site
• Multiple System Site
• Installed Base
Stand-alone Site
The Customer
Really Good Autoparts (RGA) manufactures auto parts for a Big Three car manufacturer in Detroit.
Since being bought out a year and a half ago, RGA has become a dynamic company that is known
for its high quality and excellent turnaround time. RGA runs an integrated facility with manufacturing,
marketing, and sales located in the same building.
The Problem
As with any large manufacturing operation, efficiency and cost containment are essential. There were
several areas of concern to RGA’s management. First, sales people were having difficulty prioritizing
the volume of voice messages that they were receiving, resulting in customer complaints about
response time. Second, troubleshooting the production lines was becoming more expensive as
volume and complexity increased. Third, customer service was having trouble keeping up with orders
and support calls to satisfy the demands of this growing business.
The Solution