Specifications

General Information Guide
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Auto Attendant Features
Feature Description
Open and Closed Greeting The company greeting can be programmed to automatically
change from open business hours to closed or after hours.
Expire at a preset Time Greeting
A Company Greeting can be programmed for use over holidays
or shutdowns that will automatically expire after a specified
number of days.
Alternate Greetings Each port can use one of eight alternate greeting sets (Open,
Closed, or Temporary) to allow special greetings per port. This
feature is useful in multi-tenant configurations.
Control all Answer Time The number of rings to wait before the Auto-Attendant will
answer can be controlled on a port-by-port basis, including
immediate and never answer
Flexible Mailbox Numbering (Dial
Plan)
In addition to supporting single-digit mailboxes (1 - 8), a mailbox
dial plan of 2, 3, 4, or 5-digits can be selected.
Directory Also known as Name Dialing. Callers may access a mailbox
directory where they will be able to reach a mailbox owner by
dialing the person’s first or last name rather than their mailbox
number. The system can be configured for either first or last
name dialing (but not both at the same time).
Caller Type-Ahead Callers who are familiar with the system may enter their key pad
selections without waiting for the system prompts.
Operator Revert Callers may reach a live attendant at any time by dialing "0".
Fax Finder
Detects an incoming fax tone and directs it to the fax
mailbox/extension.
Operator Transfer to a Mailbox Allows an operator to transfer an outside caller to a specified
mailbox where the caller will immediately hear the subscriber’s
personal greeting and will be prompted to leave a message.
Callers press # to bypass or interrupt the greeting and begin
recording a message.
Transfer to Any Extension Allows the user to dial any internal extension defined in the
system.
Quick Message Feature
Allows a caller reaching the auto-attendant to leave a message
in a specific mailbox without transferring to the mailbox
extension and possibly speaking live with the subscriber.
Multiple Message Capability Allows an outside caller to leave more than one voice mail
message per call, therefore saving on toll charges.
User Programmable Dial 0
Extension
Allows the user to program the dial 0 extension to any internal
extension, for example, a personal or departmental secretary.
The administrator can override the system default ("0" for the
operator) with any valid phone number, including an external
number or even a long distance number. The administrator can
also override the system default on an extension by extension
basis, with any valid phone number.