Specifications

General Information Guide
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• Instant Recall Terminal - Allows access to just your channel or multiple for supervisors and
Allows you to:
• Send call to call collection box
• Comment call
• Group call
• Save as .WAV
• Quality Assurance (browser-based application overlays recording platform).
ASC INSPIRATIONpro is a multimedia-based, monitoring solution for Contact Centers. It employs a
distributed web-based architecture with a browser based interface providing improved productivity,
reduced learning curve and open integration standards.
• Employee: Administration and employee management
• Evaluations: Create templates, perform & view evaluations
• Sessions: View and listen to all sessions and all media: understand the complete customer
experience
• Scheduler: Create, set and view all recording profiles and forecast availability of recording
resources
• Reports: Uses a report wizard to generate custom reports
• System administration: Define groups, assign users, define all system parameters and
access privileges
For detailed information refer to Mitel Networks 6300 Call Recording Solutions documentation.