Specifications

General Information Guide
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Optional Modules include:
• LDAP: Lightweight Directory Access Protocol (LDAP) enables synchronization of directories
from various systems.
• Enhanced Data Collection Utility: collects data directly from the 3300 ICP over the LAN.
• Optional Hardware - MDR-2000e Ethernet ISD: The MDR-2000e collects, stores, and
downloads information from remote or local telephone systems. It uses TCP/IP protocol to
poll across your network. This microprocessor-based system can simultaneously handle call
detail recording translation, alarm monitoring, and traffic data. The MDR-2000e offers
increased polling efficiency, decreased equipment costs, and cost savings on remote polling
long distance charges.
Note: Optional hardware may be required depending on configuration.
For detailed information refer to Mitel Networks 6200 Cost Management Solutions documentation.
Mitel Networks 6300 Call Recording Solutions
The Mitel Networks 6300 Call Recording Solutions provide customers with the tools they need to
record calls for liability purposes, compliance, audit purposes or order/transaction verification, and/or
evaluate the quality of agents’ work, measure performance and improve the response of the agents.
Mitel Networks 6300 Call Recording Solutions has the solution for each one of these needs.
Mitel Networks 6300 Call Recording Solutions can provide “Bulk Recording” recording everything all
the time. Mitel Networks 6300 CRS offers several ways to do “Selective Recording” recording just the
extensions or calls you want to record today with both Computer Telephony Integration (CTI) driven
and non CTI driven solutions. Mitel offers a unique application that gives the user to record a
conversation on demand. This sophisticated solution will not only start recording when the recording
is activated but will capture a conversation from beginning to end even if recording is activated in the
middle of the conversation. All this can happen completely transparent to the other phone party.
Superior tools for recording for “Quality Assurance” enables your customers to increase agent
performance and productivity.
Each recording product in the MARATHON SUITE (PRO, ADVANCED, TDI) provides specific
capabilities, ease of use and unprecedented flexibility. Mitel provides solutions for recording 4 to
thousands of extensions. All of these systems provide extension side recording for analog, digital,
and IP sets.
Features of this solution include:
• Call Recording – Provide central remote control for the Marathon Advanced & Marathon Pro
(Control for up to 24 Marathon recorders) and allow for:
• Flexible Search & Replay
• Live monitoring
• Recorder set-up & configuration
• Easy to use GUI
• Bomb threat/Abusive call selective save
• Last Call Repeat Facility - Search and Playback of Calls from any telephone in the world