Specifications

General Information Guide
- 16 -
Applications
Applications Interfaces
The following application interfaces are supported on the 3300 ICP system:
• TAPI™ - Microsoft’s TAPI (Telephony Application Programming Interface) for desktop
applications or client/server applications.
• MiTAI™ - The Mitel Telephony Applications Interface (MiTAI) is an Applications Protocol
Interface (API) that allows third-party-developed CTI applications to interface with the Mitel
Network's call control. A programmer's toolkit plus run-time software is also available, which
enables developers to create computer telephony applications.
For additional information refer to Mitel Networks Enabling Technology documentation.
Automatic Call Distribution
The 3300 ICP provides fully integrated Automatic Call Distribution (ACD) functionality that includes
call distribution, agent mobility, management and reporting, feature configuration, administration, and
recorded announcement devices (RADs).
The system also supports ACD functions over the MSDN/DPNSS digital network to allow multi-site
working. Agents at different locations service calls on the network independently of where they
entered the network.
Additional functionality can be added by using the Mitel Networks 6100 Contact Center Solutions
product line.
Integrated Wireless
The 3300 ICP supports wireless devices from Symbol Technologies to provide a fully-featured
integrated wireless solution. With Symbol Technologies IP devices users have access to the
complete range of 3300 ICP features over an 802.11b wireless LAN. The 3300 ICP supports the
following phones: Symbol NetVision phone and Symbol MiNET Wireless Phone.
The 3300 ICP supports a maximum of 700 IP devices.
A network of Symbol Spectrum24 Air Access Points form the basis of the wireless LAN. They are
available in the 802.11b wireless LAN protocol.
The 3300 ICP can be used to provide wireless gateway functionality to existing legacy PBX's
including Mitel Networks SX-2000 system. Communication between the 3300 ICP wireless gateway
and the legacy PBX is over standard trunk protocols such as DPNSS, Q.Sig, or T1/D4.
For more information on Symbol Technologies products visit their website at www.symbol.com.