Specifications

General Information Guide
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Maintenance
Alarms
An alarm is an event that takes place when an anomaly is detected and corrective action is required.
All attendants who use the Mitel Networks consoles are provided with alarm status information when
an alarm is raised. Alarm threshold levels are programmable. There are three classes of alarms:
• Critical indicates a loss of service that demands immediate attention. This alarm invokes
System Fail Transfer.
• Major indicates a fault that affects service to many users. This alarm usually results in a
major degradation in service and needs attention to minimize customer complaints.
• Minor indicates any fault that does not fall into either of the above two classes. When the
system is not 100% operational, a minor alarm is raised. It may require the attention of a
repair person, but it is not urgent. Examples of a minor alarm include the loss of a single line
or trunk circuit.
An alarm condition is cleared when the fault is corrected.
Circuit Indicators
The system has Light Emitting Diodes (LEDs) on the front of each component that indicate the status
of the power, trunk circuits, line circuits, message links, and alarm status (as applicable).
For details, refer to the Hardware User Guide.
System Management Tools
The system has the following programming tools that have been designed for different levels of user:
• System Administration Tool provides a web-based interface that trained technicians use to
program the system. It requires Microsoft Internet Explorer 5.5 or later.
• Group Administration Tool provides a web-based interface that enables administrators and
receptionists to make changes to user information. It requires Microsoft Internet Explorer 5.5
or later.
• Desktop Tool provides a web-based interface that enables IP telephone users to program
their telephone feature keys. It requires Microsoft Internet Explorer 5.5 or later.
• Mitel Networks 3300 Configuration Tool enables the installer to get a new system up and
running at the installation site. It also enables databases from legacy SX-2000 systems, and
3200 ICP systems to migrate to the 3300 ICP by using a database conversion and restore
utility. The 3300 Configuration Tool requires Microsoft Windows NT 4.0 or Microsoft Windows
2000 Professional operating system.
• ISDN Maintenance and Administration Tool (IMAT) provides the programming interface for
PRI and R2 protocols. It requires Microsoft Windows 95, Microsoft Windows 98, or Microsoft
Windows 2000 Professional.
Redundancy Support
The 3300 ICP can auto fail over (route) around failed IP links if provisioned redundantly.