GENERAL INFORMATION GUIDE
Table of Contents INTRODUCTION........................................................................................................ 1 Disclaimer ......................................................................................................................... 1 Trademarks ....................................................................................................................... 1 Copyright.................................................................................................
Table of Contents SPECIFICATIONS ...................................................................................................13 Environment for 3300 ICP Components and Peripherals .................................................13 Environment for DSU and Peripheral Units ......................................................................14 Dimensions and Weights..................................................................................................14 Tone Plans.........................
Table of Contents Fax Integration...............................................................................................................................28 DESKTOP APPLICATIONS .................................................................................... 29 Mitel Networks 5810 PDA Application ............................................................................. 29 Manual Maker .............................................................................................................
Table of Contents Trunks..............................................................................................................................56 IP Networking...................................................................................................................57 Compression....................................................................................................................57 ISDN (INTEGRATED SERVICES DIGITAL NETWORK).........................................
Introduction Disclaimer The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
General Information Guide Overview Product Overview The Mitel Networks™ 3300 Integrated Communications Platform (ICP) is a Voice over IP (VoIP) solution that delivers superior voice capabilities and the features enterprises have come to expect from their communications system. The 3300 ICP builds upon Mitel Networks 25+ years of voice experience, migrating system and desktop features forward into a packet switched delivery model.
General Information Guide Refer to the Solutions section of this document for examples of different system configurations. System Architecture The 3300 ICP is built upon Mitel Networks Data Integrated Voice Applications™ architecture delivering sophisticated call management, applications and desktop solutions for businesses.
General Information Guide System Physical System Features The 3300 ICP components have the following common physical features: • External Casing - all of the components may be stacked or rack-mounted (in a 19-inch rack) • Power Supply - each unit has its own Standard Male IEC AC input connector for power • LEDs - all LEDs are located on the front of the units for visual indication of circuit status.
General Information Guide Two sizes of 3300 Controller are available. These units provide direct connectivity for either of the following configurations • 250 IP telephones, 2 NSUs direct connection (4 NSUs if chaining is used) 4 ASUs, 16 Attendant Consoles, 64 echo cancellers, and 32 or 64 compression channels. • 700 IP telephones, 4 NSUs direct connection (8 NSUs if chaining is used), 4 ASUs, 16 Attendant Consoles, 128 echo cancellers and 32 or 64 compression channels.
General Information Guide Mitel Networks 3300 R2 Network Services Unit The Mitel Networks 3300 R2 NSU provides connectivity to R2 trunks with MF-R2 digital trunk signaling. Up to two links are supported by a single 3300 R2 NSU. The 3300 R2 NSU connects to a 3300 Controller by using a fiber cable. Additional digital trunks can be added to the 3300 ICP by chaining two NSUs together via the Copper Interface Module (CIM) connection using a Category 5 crossover cable.
General Information Guide Mitel Networks 3300 Universal Analog Services Unit The Mitel Networks 3300 Universal ASU is a combination unit that houses 16 ONS Custom Local Area Signaling System (CLASS) and four Loop Start (LS) trunk ports. It also provides four integral System Fail Transfer (SFT) relays that provide direct connection between an analog telephone and Loop Start trunk in the event of a system or power failure.
General Information Guide Digital Service Unit A DSU cabinet holds up to four DSU cards and two FIMs. The DSU cards provide digital trunk interfaces for public or private network access and specialized digital functions (such as messaging and ISDN service). The FIMs support the transmission of voice and data signals between the DSU and the 3300 controller.
General Information Guide Migration The 3300 ICP offers the ability to migrate from an existing SX-2000 MICRO LIGHT, SX-2000 LIGHT, or 3200 ICP. The database is converted and restored onto the 3300 ICP by using the Mitel Networks 3300 Configuration Tool. Mitel Networks SX-2000 MICRO LIGHT By installing a triple FIM card in the SX-2000 MICRO LIGHT cabinet, you can connect it to the 3300 ICP by using multi-mode fiber.
General Information Guide Mitel Networks 3200 Integrated Communications Platform (ICP) The Mitel Networks 3200 ICP database is converted and restored to a 3300 ICP database, and any peripheral cabinets connect to the FIM ports on the 3300 Controller. In addition to the DNI telephones supported by the peripheral cabinet, the 3300 ICP supports the following legacy single port IP telephones: • SUPERSET 4015IP • SUPERSET 4025IP.
General Information Guide Maintenance Alarms An alarm is an event that takes place when an anomaly is detected and corrective action is required. All attendants who use the Mitel Networks consoles are provided with alarm status information when an alarm is raised. Alarm threshold levels are programmable. There are three classes of alarms: • Critical indicates a loss of service that demands immediate attention. This alarm invokes System Fail Transfer.
General Information Guide Security Toll Control Any communications system that has a combination of Direct Inward System Access (DISA), integrated auto attendant, or RAD groups and peripheral interfaced auto attendant or voice mail can be susceptible to toll abuse. Therefore, it’s important to assign appropriate telephone privileges to users and devices. In addition, telephones in public places (such as a lobby telephone) should be denied toll access unless authorized through an attendant.
General Information Guide Specifications Environment for 3300 ICP Components and Peripherals Storage Environment for 3300 ICP Components and Peripherals Condition Specification Temperature 3300 Controller: 32º to 104º F (0º to 40º C) All Other Components: 39º to 120ºF (4º to 49ºC) 15-95% Relative Humidity, non-condensing 0.5 g, 5 to 100 Hz, any orthogonal axis 1.5 g, 100 to 500 Hz, any orthogonal axis One 15.3 cm (6 in.) drop, each edge and corner adjacent to the rest face – unpackaged One 76.
General Information Guide Environment for DSU and Peripheral Units Storage Environment for DSU and Peripheral units Condition Specification Temperature Humidity Vibration -40º to 150ºF (-40º to 66ºC) 5-95% Relative Humidity, non-condensing 0.5 g, 5 to 100 Hz, any orthogonal axis 1.5 g, 100 to 500 Hz, any orthogonal axis One 20.
General Information Guide Tone Plans The system supports tone plans for the following countries: • Germany • Italy • Latin America (Argentina, Chile, Mexico) • Netherlands • North America (Canada, USA) • Portugal • Spain • United Kingdom. For detailed information, refer to the technical information in the Hardware User Guide.
General Information Guide Applications Applications Interfaces The following application interfaces are supported on the 3300 ICP system: • TAPI™ - Microsoft’s TAPI (Telephony Application Programming Interface) for desktop applications or client/server applications. • MiTAI™ - The Mitel Telephony Applications Interface (MiTAI) is an Applications Protocol Interface (API) that allows third-party-developed CTI applications to interface with the Mitel Network's call control.
General Information Guide Voice Mail The 3300 ICP includes an integrated fully featured voice mail system designed to improve communication between your company, clients, customers, and employees. Up to 20 ports are available for voice mail calls with support for a maximum of 750 mailboxes and 450 hours of storage time. The voice mail system supports English, French, Spanish, Dutch, German, Italian, and Portuguese languages.
General Information Guide Management Applications OPS Manager OPS Manager is a complete telecommunications management tool that enables customers to control the maintenance and operation of a network of Mitel Networks systems.
General Information Guide Optional Modules include: • LDAP: Lightweight Directory Access Protocol (LDAP) enables synchronization of directories from various systems. • Enhanced Data Collection Utility: collects data directly from the 3300 ICP over the LAN. • Optional Hardware - MDR-2000e Ethernet ISD: The MDR-2000e collects, stores, and downloads information from remote or local telephone systems. It uses TCP/IP protocol to poll across your network.
General Information Guide • Instant Recall Terminal - Allows access to just your channel or multiple for supervisors and Allows you to: • Send call to call collection box • Comment call • Group call • Save as .WAV • Quality Assurance (browser-based application overlays recording platform). ASC INSPIRATIONpro is a multimedia-based, monitoring solution for Contact Centers.
General Information Guide Mitel Networks 5700 Voice First Application Mitel Networks 5700 Voice First Application is a software-based IP video system. The 5700 provides the easiest to use video conferencing solution on the market today by integrating the application with the controls on a 5020 IP phone.
General Information Guide • Up to 8 participants per session • Dial in or Ad-hoc conferencing. This application should be installed on a PC with the following minimum requirements: • 400 MHz Pentium • 64 MB Memory • 10/100 Network Interface card • Windows NT or Windows 2000 operating system. Mitel Networks 5750 Desktop Video Appliance The Mitel Networks 5750 Desktop Video is a personal appliance for use with both desktop and laptop configurations.
General Information Guide Mitel Networks 6100 Contact Center Solutions Mitel Networks 6100 Contact Center Solutions (CCS) is a suite of applications that enhances the integrated ACD functionality of the 3300 ICP. These applications enable customers to maximize the efficiency of their contact center.
General Information Guide Mitel Networks 6115 Interactive Contact Center The Mitel Networks 6115 Interactive Contact Center provides supervisors with browser based tools that enable them to: • Dynamically control the availability of individual agents and queues • Schedule ACD queues to automatically open and close based on business hours • Enable Do Not Disturb on specific queues, diverting callers to alternative answering points • Make individual agents busy with reason codes • Communicate with a
General Information Guide • Calculate call costs • Analyze historic calling patterns for budgetary purposes • Negotiate better phone rates • Apply calling activity data to contact center labour scheduling and forecasting • Maximize employee productivity and ensure resources are used appropriately • Reduce misuse of resources by reporting on corporate email usage.
General Information Guide Mitel Networks 6500 Speech-Enabled Applications Mitel Networks 6500 Speech-Enabled (SE) Applications deliver powerful and unique solutions. The system responds to conversational voice commands and provides a single point of access for a wide range of information. A Mitel Networks 6500 Speech Enabled Applications server can support up to 30 ports of simultaneous speech, corporate directories with up to 10,000 names, and personal directories of up to 500 names.
General Information Guide Mitel Networks 6500 Speech-Enabled Unified Messaging Mitel Networks 6500 Speech-Enabled Unified Messaging is fully integrated with Microsoft Outlook and the Mitel Networks 6500 Speech Enabled Attendant application. It provides access to all messages from a single Outlook Inbox that users can filter and navigate via speech recognition.
General Information Guide Calendar & Task Management Calendar & Task Management provides users with access to their Calendar and Task lists using spoken commands. Users can also review their message lists, create, modify, or delete appointments, meetings or tasks. Fax Integration Fax Integration provides users with the ability to forward their faxes to another fax machine. The faxes are stored on the fax server and the Exchange 2000 Server.
General Information Guide Desktop Applications Mitel Networks 5810 PDA Application The Mitel Networks 5810 PDA Application increases the functionality of a Personal Digital Assistant (PDA) with the following applications: • Telephony Features Integration (TFI) gives users the flexibility to use as their own any 5140 IP Appliance or any 5020 IP Phone that has the Mitel Networks IrDA Module • Dial by Address Book (DBAB) allows the user to select a telephone number and dial it directly from the PDA.
General Information Guide Peripherals The 3300 ICP system supports any of the following Mitel Networks peripheral devices: • Mitel Networks 5001 IP Phone • Mitel Networks 5005 IP Phone • Mitel Networks 5010 IP Phone • Mitel Networks 5020 IP Phone • Mitel Networks 5140 IP Appliance • Mitel Networks Programmable Key Module 12 • Mitel Networks Programmable Key Module 48 • Mitel Networks 5303 Conference Phone • Mitel Networks 5305 IP Office Conference Unit • Mitel Networks 5310 IP Board Room
General Information Guide Desktop Mitel Networks 5001 IP Phone The Mitel Networks 5001 IP Phone is a low-cost, entry-level IP telephone that connects to a 10/100BaseT Ethernet network. Features of the telephone include: • Three fixed-function keys: Hold, Message, and Trans/Conf • Handset and Ringer Control • Message Waiting Lamp • Wall-mountable.
General Information Guide Mitel Networks 5005 IP Phone The Mitel Networks 5005 IP Phone is a low-cost IP telephone that connects to a 10/100BaseT Ethernet network. Features of the telephone include: • Twenty-character alpha-numeric liquid crystal display (LCD) • Twenty feature keys (6 pre-assigned) • Two fixed-function keys: Hold, • Handset and Ringer Control • Message Waiting Lamp • Wall-mountable.
General Information Guide Mitel Networks 5010 IP Phone The Mitel Networks 5010 IP Phone is a digital telephone that connects directly to a 10/100BaseT Ethernet network.
General Information Guide Mitel Networks 5020 IP Phone The Mitel Networks 5020 IP Phone is a digital telephone that connects to a 10/100BaseT Ethernet network.
General Information Guide Mitel Networks 5140 IP Appliance The Mitel Networks 5140 IP Appliance is an exciting new IP telephony offering. It combines proven, high-quality communications with superior feature access for easy information retrieval. This device adds IP value to the desktop by offering improved integration with desktop devices and software server applications. It also provides portal access to the LAN network.
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General Information Guide Mitel Networks Programmable Key Module 12 The Mitel Networks Programmable Key Module 12 provides 12 additional personal keys for a 5020 IP Phone. They can be programmed as feature keys, speedcall keys, Direct Station Select keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone.
General Information Guide Mitel Networks Programmable Key Module 48 The Mitel Networks Programmable Key Module 48 provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as feature keys, speedcall keys, Direct Station Select keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone.
General Information Guide Mitel Networks 5423 IrDA Module The Mitel Networks IrDA (Infrared Display Adapter) Module attaches to a 5020 IP Phone. Software must also be installed on the Palm Personal Digital Assistant (PDA) operating system. A wireless connection between the telephone and the Palm PDA is established through the infrared ports. This optional module gives the user the ability to dial telephone numbers directly from the Palm PDA.
General Information Guide Mitel Networks 5303 Conference Phone The Mitel Networks 5303 Conference Phone uses Mitel Networks acoustic beam-forming technology to produce superior performance.
General Information Guide Mitel Networks 5305 IP Office Conference Unit The Mitel Networks 5305 IP Office Conference Unit uses acoustic beam forming technology to ensure superior performance. The unit connects to the 5020 IP Phones headset port. This unit is designed for a private office that measures 12 feet by 15 feet (3.6 meters by 4.5 meters).
General Information Guide Mitel Networks 5310 IP Board Room Conference Unit The Mitel Networks 5310 IP Board Room Conference Unit is a high quality conference unit that uses acoustic beam forming technology to ensure superior performance. The unit connects to the 5020 IP Phone headset port. This unit is designed for optimal performance in a room that measures 15 feet by 25 feet (4.5 meters by 7.6 meters).
General Information Guide SUPERSET 4001 The SUPERSET 4001 telephone connects to a DNI card in the Peripheral unit. It is a single-line, digital telephone that gives users basic access to system functionality. The SUPERSET 4001 telephone has • Seven Speed Call keys • Four fixed-function keys: Program, Hold, Flash, and Message • Handset and ringer volume controls • Ringer pitch control • Message waiting lamp.
General Information Guide SUPERSET 4015 The SUPERSET 4015 telephone connects to a DNI card in the Peripheral unit.
General Information Guide SUPERSET 4025 The SUPERSET 4025 telephone connects to a DNI card in the Peripheral unit.
General Information Guide SUPERSET 4150 The SUPERSET 4150 telephone connects to a DNI card in the Peripheral unit.
General Information Guide Symbol NetVision Phone The Symbol NetVision Phone is a small, lightweight, wireless telephone designed to operate over Spectrum24 wireless data networks by using Voice-over-IP. This phone is available in Direct sequencing only and can only be used with an 11MB AAP. This phone and supporting apparatus provide greater flexibility to the 3300 ICP. The phone interfaces directly with the controller which provides full system functionality.
General Information Guide Symbol MiNET Wireless Phone The Symbol MiNET Wireless Phone is a small, lightweight, wireless telephone designed to operate over Spectrum24 wireless data networks by using Voice-over-IP. This phone is available in Direct sequencing only and can only be used with an 11MB AAP. This phone and supporting apparatus provide greater flexibility to the 3300 ICP. The phone interfaces directly with the controller which provides full system functionality.
General Information Guide Consoles SUPERCONSOLE 1000 The SUPERCONSOLE 1000 attendant console is used to perform call handling functions as well as some maintenance and administrative functions (such as moves and changes). The 4-line by 80character alphanumeric display shows source and destination, time and date, call waiting, and station information (such as COS and COR values).
General Information Guide Mitel Networks 5550 IP Console The Mitel Networks 5550 IP Console is an advanced PC-based console and administration application. It has a highly intuitive Graphical User Interface (GUI) including screen based call status and call handling prompts. A telephony keypad and dual handset/headset jack provide fast, efficient attendant call handling on the Mitel Networks 3300 ICP.
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General Information Guide Accessories Mitel Networks 3300 In-Line Power Unit The Mitel Networks 3300 In-Line Power Unit provides power and data communication over an Ethernet network eliminating the need for AC outlets and AC adapters for IP telephones. Each unit can be used to provide remote power feeding for 24 IP telephones from a centralized universal 110/220V, 60/50Hz AC input. The 3300 In-Line Power Unit is connected in series to an Ethernet switch.
General Information Guide Mitel Networks IP Paging Unit The Mitel Networks IP Paging Unit is an optional module that provides paging functionality on the system. The IP Paging Unit can be a stand-alone or a wall-mounted unit. There are two LEDs that provide basic status information. The unit is powered by a 24 VDC power adapter which is supplied. Each IP Paging Unit supports one paging zone. For detailed information, refer to the documentation shipped with the product.
General Information Guide Mitel Networks 3300 Power Dongle (cisco compliant) The Mitel Networks 3300 Power Dongle enables Mitel Networks IP telephones to be powered by Cisco 600*/4006, 3524 series of catalyst switches or the Cisco mid-span power hub.
General Information Guide Symbol Spectrum24 Access Point The Spectrum24 Ethernet Access Points (AP’s), manufactured by Symbol Technologies, function as a Media Access Control (MAC) bridge between wired LANs and wireless endpoints (NetVision telephony devices). The Spectrum24 AP-4100 Series Access Points use the Direct Sequence Spread Spectrum used for in-building wireless networks. This Access Point operates at up to 11 Mbps and conforms to the IEEE 802.11(b) standard.
General Information Guide Network Lines The system supports the following types of internal voice lines: • A 10/100BaseT Ethernet connection is required for Mitel Networks IP telephones to connect through an Ethernet LAN to a 3300 Controller. These lines are supported by the 3300 controller. • On-Premises (ONS) Lines (24V per port) are for industry-standard DTMF or Rotary Dial telephones.
General Information Guide • BRI Links - The system supports Euro ISDN 2B + D, Basic Rate Interface, or the North American ISDN-1 and ISDN-2 protocols. The system connects to BRI links using a DPNSS link from a Universal NSU or CEPT Formatter card through the 3300 BRI NSU or the BRI card in the DSU cabinet or MICRO LIGHT.
General Information Guide ISDN (Integrated Services Digital Network) ISDN Support The Integrated Services Digital Network (ISDN) transmits voice, data, and video at high speeds. ISDN services can be deployed and accessed at enterprise, department, and desktop levels by adding the 3300 Universal NSU with PRI or the 3300 BRI NSU.
General Information Guide R2 The 3300 R2 NSU provides access to the R2 National Public Switched Telephone Network (PSTN) with MF-R2 digital trunk signaling. The 3300 R2 NSU supports the CCITT Blue Book, Volume VI, Fascicle VI.4, Specifications of Signaling System R2, Recommendations Q.44o to Q.490 (with the exception of Q.479 Echo Suppression, Q.490 Test Calls and international signals). Many countries use R2 signaling but do not adhere to the CCITT recommendations in their entirety.
General Information Guide Traffic and Performance Specifications Traffic and Performance Criteria Result 1.5197 per second 5471 per hour Response Time Specification Delay to Dial Tone 1 s Dial Tone Cut Off Delay 500 ms Post-Dialing Delay 1.5 s Connecting Delay 400 ms Data Blocking Possibilities Software <0.0001 Blocking Probability DTMF, Trunks Provisioning dependent Note: The BHCC will vary according to individual customer configuration and usage.
General Information Guide Attendant Console Specifications Number of Operators required (at different system traffic rates) against number of lines Lines System Traffic 4CCS (Low) 25% 55% (typical) 85% System Traffic 6CCS (Medium) 25% 55% 85% System Traffic 12CCS (High) 25% (typical) 55% 85% (typical) 100 1 2 2 2 2 2 2 3 3 200 2 2 3 2 3 3 3 4 5 300 2 3 3 2 3 4 3 5 7 400 2 3 4 3 4 5 4 6 8 500 2 3 4 3 4 6 4* 7* 10* 600 3 4 5 3 5 7 5* 8* 12* 700 3 4 6 4 6 8 6* 10* 13* *Note: System blocking will r
General Information Guide LAN/WAN Network Configuration Network Guidelines To maintain optimum voice quality, voice and data traffic should be separated as much as possible.
General Information Guide Features 3300 ICP Features Feature Name: Description: Account Codes - Default Default Account Codes are entered automatically by the system each time a user dials an external number. They may be used to segregate groups in SMDR for billing. Verified Account Codes let you access features that are not normally available at a station. These Account Codes can be used at any station to change the COS and COR.
General Information Guide Feature Name: Attendant Busy-Out (Console) Attendant Busy-Out (Station) Attendant CAS Interface Attendant Call Answering Priority Attendant Call Information Display Attendant Call Selection Attendant Conference Attendant Consoles Attendant Consoles (Multiple) Attendant Console Firmkeys Attendant Console Status Display Attendant Directory Number Attendant Help Attendant Hold Attendant Identity Information Display Attendant Language Selection Attendant Lockout Attendant Messag
General Information Guide Feature Name: Description: Attendant New Call Tone Attendant New Call Tone notifies you of new calls to the attendant console through an audible indication. See Attendant Busy-Out (Console). Attendant Recall automatically alerts the attendant when a trunk call has been extended to an idle station and not answered within a specified time-out period or when a call on Hold at the console has not been answered within a selected time.
General Information Guide Feature Name: Description: Calibrated Flash Callback See Flash - Calibrated. Callback lets you request that the system notify you when a busy line becomes idle or when an unanswered station goes off-hook and on-hook. Callback - System Programmable lets you program the destination of a matured callback set against a key line or multicall line group. See Phonebook.
General Information Guide Feature Name: Description: Camp-on Tone Security Camp-on Tone Security prevents you from hearing Camp-on tone. If any party in a call has this option enabled, no Camp-on tone is returned to anyone in the call.
General Information Guide Feature Name: (DISA) Direct Outward Dialing (DOD) Direct Page Direct Station Select/Busy Lamp Field (DSS/BLF) Display Contrast Control DNI Do Not Disturb DTMF Keypad Support Emergency Services Feature Keys Flash - Calibrated Flash - Switchhook Flash - Trunk Flexible Answer Point Ground Button Group Page Groups - Key System and Multicall Description: the system by using a special trunk.
General Information Guide Feature Name: Handset Receiver Volume Control Handsfree Operation HCI®/CTI™ Advanced Telephony HCI/CTI Basic Telephony Headset Operation Hold Hold on Hold Hotel/Motel Hotline Hunt Groups Intercept Handling Interconnect Restrictions IP Networking Key System Groups Language Change Line Types and Appearances Line Appearance Ring Types Description: idle stations, and the stations stop ringing when one member answers the call.
General Information Guide Feature Name: Description: Maintenance The system provides extensive maintenance coverage. All types of peripheral hardware are periodically tested by the system. Maintenance users may also test individual circuits on demand. Meet Me Answer lets a paged party respond to a Group Page even if they do not know the identity or location of the paging party.
General Information Guide Feature Name: Description: Night Service - Automatic Automatic Night Service places the system into Night service automatically if all attendant consoles are unable to receive calls or if all attendant consoles are inactive and the time-out period has expired. Node ID Recognition lets a system in a network determine if an incoming call applies to it or to another system in the network.
General Information Guide Feature Name: Recall Recall Button Redial Redial - Saved Number Release Reminder Remote Wake-up Calls Ringer Control Ringing - Discriminating Ringing - Discriminating (Optional) Ringing Line Select SMDR - External SMDR - Internal SNMP Agent Speech Recognition Softkey Support Speaker Volume Control Speed Call Keys Speed Call - Pause Speed Call - Personal Speed Call - System Description: incoming and outgoing calls for the systems Universal Network Services Unit.
General Information Guide Feature Name: Description: Speed Dial Station Message Detailed Accounting (SMDA) See Speed Call. Station Message Detailed Accounting (SMDA) lets the system accumulate meter pulses (up to an assigned buffer size) that can be read, printed, and cleared from a console. You can collect meter pulses by using either a device (device meter unit accumulation) or an account code (account code meter unit accumulation). Station-To-Station Dialing lets you dial any other station directly.
General Information Guide Feature Name: Description: Transmission Tests Transmission Tests let you perform the following tests on a trunk: milliwatt test, balance test, and 100 test. Trunk Access lets you access a specific trunk directly. No toll control or ARS checking is done when you use Trunk Access. This feature is used when a maintenance telephone is required Trunk Answer From Any Station (TAFAS) lets you answer any call that rings a night bell.
General Information Guide Auto Attendant Features Feature Description Open and Closed Greeting The company greeting can be programmed to automatically change from open business hours to closed or after hours. A Company Greeting can be programmed for use over holidays or shutdowns that will automatically expire after a specified number of days. Each port can use one of eight alternate greeting sets (Open, Closed, or Temporary) to allow special greetings per port.
General Information Guide Voice Mail Features Feature Description Personal Greetings/Name Subscriber name and a personal greeting can be recorded by each mailbox user. Informs subscribers when they access their mailbox how many new or saved messages they have (if any). A personal greeting set for a specific number of days (with automatic expiration) can be recorded by each subscriber. Access to subscriber mailboxes requires a password. Password length system-wide can be from three to six digits.
General Information Guide Feature Description Message Notification The subscriber will be notified that they have received a message by the message light on their phone (MWI), and optionally by setting the notification type to one of the following options, which will cause the voice mail system to call: - the mailbox’s associated extension number, for analog phone extensions or phones without a message light (prompts called party to log into their mailbox).
General Information Guide Feature Softkey Integration Dual Mailboxes Description Information-Only - the auto-attendant will only play the mailbox greeting; no transfer or prompt to leave a message will occur. Administrator - for accessing administrative functions such as greetings recording.
General Information Guide Solutions Solution Overview This section will illustrate 3300 ICP and Mitel Networks applications solutions for examples of customer requirements. • Stand-alone Site • Multiple System Site • Installed Base Stand-alone Site The Customer Really Good Autoparts (RGA) manufactures auto parts for a Big Three car manufacturer in Detroit. Since being bought out a year and a half ago, RGA has become a dynamic company that is known for its high quality and excellent turnaround time.
General Information Guide Management teamed with a Mitel Networks VAR to evaluate and implement an integrated communications solution that would meet their needs today and into the future. The foundation of the solution was the Mitel Networks 3300 Integrated Communications Platform (ICP). The 3300 ICP provides voice communications equal or superior to today’s best PBXs all based on leading edge Voice-over-IP (VoIP) technology.
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General Information Guide Multiple Site The Customer Excellent Advertising (EA) is a Park Avenue advertising firm with a reputation for putting together innovative, cutting-edge advertising campaigns. In addition to its head office in New York, they have a large branch office in San Francisco that takes care of the West Coast practice. The nature of the advertising business requires that large files be transferred between the East West Coast offices.
General Information Guide EA’s solution consists of two 3300 ICPs, one located in New York and one in San Francisco. The two 3300 ICPs were connected using the integrated IP Networking feature of the 3300 ICP, thus leveraging the corporate WAN. By sending voice traffic over the corporate WAN, significant long distance savings were realized.
General Information Guide Installed Base Migration The Customer Really Good Real Estate (RGRE) is a Toronto based company that provides commercial real estate management and leasing. The business has seen steady growth in the past 5 years and now management has decided to expand to Europe. The Problem Initially RGRE will open an office in London. Management is concerned that they may have trouble managing the costs of their telecommunications infrastructure.
General Information Guide In order to save on costly PSTN long distance charges, RGRE’s service provider decided to route all long distance traffic over the corporate WAN. This was easily accommodated by the 3300 ICP’s integrated IP Networking feature. A 3300 ICP was installed in Toronto and was connected to the 3300 ICP in London via IP Networking. In addition to realizing significant cost savings, RGRE was able to take advantage of MSDN features across the network.
Index 3300 ICP Components and Peripherals ........................................................................................... 13 3300 In-Line Power Unit ..................................................................................................................... 52 ACD ...................................................................................................................................................... 63 Alarms.................................................................
General Information Guide Network ..................................................................................................................... 2, 3, 56, 59, 60, 62 ISDN..................................................................................................................................................58 Trunks ........................................................................................................................................56, 60 Network Guidelines .................
