USER GUIDE
3300 ICP
Notice The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks® Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Contents IMPORTANT INFORMATION ABOUT WIRELESS PHONES 1 ABOUT YOUR NETVISION® PHONE 2 BATTERY CHARGING 3 Charge/Discharge Battery attaching/detaching Placing the battery in the charger WARNINGS! 3 3 4 5 OPTIONAL ACCESSORIES 5 BASIC OPERATION 5 Turning the phone on and off Connecting to the network Shared vs.
9 MAKING AND ANSWERING CALLS Answering a Call Identifying a Caller Refusing a Call Making a Call Intercom Calling Adjusting the Volume During a Call Ending a Call Redial Speed Call - Personal Speed Call - System 9 9 9 10 11 11 11 12 12 12 13 CALL HANDLING Two-line Calling Transfer Conference Call Re-routing / Message Waiting 13 13 14 14 USING ADVANCED FEATURES 15 Call Pickup Call Park Retrieve Camp-on Do Not Disturb Microphone Mute Message Paging Night Answer 15 15 16 16 17 17 17 18 CUSTOMIZING YOU
20 ACD AGENT FEATURES ACD Agent Log in / Log out ACD Agent Make Busy ACD Agent Work Timer Call an ACD Agent 21 21 22 22 REGULATORY AND PATENT INFORMATION -iii- 23
IMPORTANT INFORMATION ABOUT WIRELESS PHONES Wireless telephones use radio frequencies, which are susceptible to interference from electrical devices such as motors, computers, VHF radios, and fluorescent lights. Such interference can limit the operating range of the telephone and cause noisy or interrupted reception. Walls, building wiring, and metal structures such as filing cabinets can also affect the performance of the telephone.
ABOUT YOUR NETVISION® PHONE 1. Antenna - High-gain antenna. The antenna does not extend. 10. FCT key - Accesses specially programmed features. 2. LED - Indicates an incoming call and message waiting. 11. RCL key - Recalls the last number dialed, and to access the speed-call directory. 3. Earpiece 12. NAME key - Displays the names directory. 4. Mini-headset jack - Allows you to plug a headset into phone for handsfree use. 13.
BATTERY CHARGING Charge/Discharge Fully charge the battery for the NetVision Data Phone before first using the phone. A fully charged battery provides approximately 90 minutes of talk time and 40 hours standby operation per charge. As the battery discharges, the battery strength indicator on the display shows more white space. Battery attaching/detaching z z Attach the battery to the phone by aligning the feet on the battery with the notches on the phone.
Placing the battery in the charger Recharge the battery in the supplied charger, either attached to or removed from the phone. NOTE: When charging the battery attached to the phone, turn off the phone before inserting it into the charger. Place the battery into the rear charger slot or place the battery and phone combination into the front charger slot. The indicators for each slot on the charger indicate the following status: GREEN - battery is fully charged and ready for use.
WARNINGS! z z z To prevent injury or burns, do not short-circuit the battery terminals with metal objects. Use only approved batteries and charging accessories with the NetVision Phone. Do not charge the battery in a charger other than a Symbol NetVision Phone charger. OPTIONAL ACCESSORIES For the following optional accessories and replacement parts, contact your system administrator.
Connecting to the network The quality of communication depends on network radio reception. Large metal structures such as filing cabinets and other devices that radiate radio signals can affect reception. The vertical bar on the left side of the display shows you the strength of the radio signal at your present location. The higher the bar, the stronger the signal and the better the quality of your calls from that location. The NetVision Data Phone can also cause radio interference to other devices.
Shared vs. Personal Phones Your NetVision Data Phone is configured to operate either as a shared or persona phone. As a shared phone, the system administrator assigns each user a profile consisting of an extension number, an optional username and a Personal Identification Number (PIN). Any user with a valid profile can use any NetVision Data Phone configured for shared use.
Logging on to a shared phone You must log on to a shared NetVision Data Phone before you can begin using it. Obtain an extension number or a username and password (PIN) from the system administrator. To log on to a shared phone: 1. Press SND to turn on the phone. 2. Press FCT. 3. Do one of the following: To log on using your name, use the scroll keys (*< , >#) or Vol buttons to select Logon Name, and then select your name.
MAKING AND ANSWERING CALLS Answering a Call You can program your NetVision Data Phone to answer calls in one of three ways: z z z Auto-Answering automatically answers the call after one ring. One-Key Answering requires you to press SND to answer a call. Any-Key Answering allows you to use any key but END or HOLD to answer a call. To select an answering mode: 1. Press MENU. 2. Use the scroll keys (*<, >#) or the Vol buttons to select Phone Answer. 3. Select the desired mode.
Making a Call Extension and Outside Number Dialing 1. Dial the extension number -ORfor an external call, dial the code required to access an outside line (usually 9) and then the number. 2. Press SND. Dialing by Name This feature (if available) enables you to call other extension users by selecting their names from a menu. The system administrator stores the names. 1. Press the Vol buttons or NAME to activate the name list.Dial the extension number 2.
Intercom Calling This feature allows you to speak to a group of other NetVision phone users at the same time. Each user can belong to as many as 10 intercom groups. The system administrator manages access to the groups. You can only speak to one intercom group at a time. The phone automatically answers an intercom call if a call is not already in progress. If a call is progress, a three-beep alert indicates that a call is waiting.
Redial To redial any of the last eight numbers dialed: z Press RCL, and then SND to dial the last call made or received. -ORPress RCL repeatedly until the number or name of the party you want to call appears in the display, and then press SND. Speed Call - Personal To add or replace a number in your personal Speed Call list: 1. Dial the number. 2. Press STO. 3. Dial a two-digit speed-call location, 00 through 99. The phone stores the number in that location. To clear the speed-call list: 1. Press MENU.
CALL HANDLING Two-line Calling To place another call without disconnecting the first call: 1. Press HOLD. The current call is placed on consultation hold. 2. Place the call as usual. To alternate between the two calls (Call Swap): 1. Press FCT. 2. Use the scroll keys (*<, >#) or the Vol buttons to select Swap. 3. Press SND. Transfer To transfer an active call: 1. 2. 3. 4. Press HOLD. Dial the number of the third party. Press SND. Do one of the following: To complete the transfer, press END.
Conference To form a Conference when a two-party call is already in progress, or to add another party to an existing Conference: 1. 2. 3. 4. 5. 6. Press FCT. Use the scroll keys (*<, >#) or the Vol buttons to select Transfer. Press SND. Dial the number of the next party. Press SND. After the called party answers, press FCT. To return to the previous call if the called party is busy or does not answer, press FCT, select BacktoHeld, and then press SND. 7.
USING ADVANCED FEATURES Call Pickup To answer a call that is ringing at another phone in your Pickup Group: 1. Press FCT. 2. Use the scroll keys (*<, >#) or the Vol buttons to select Group Pickup. 3. Press the SND. The call is re-routed to your phone. To answer a call that is ringing at another extension that is not in your Pickup Group: 1. 2. 3. 4. 5. Press FCT. Use the scroll keys (*<, >#) or the Vol buttons to select Call Pickup. Press SND. Dial the number of the ringing extension. Press SND.
Camp-on Call Park lets you retrieve a call that the system attendant has put on Hold. Usually, the attendant pages you to announce the call and the digits you need to dial to retrieve it. To have the system alert you when a busy extension is free to take your call: z While listening to busy tone, wait for the Camp-on timer to expire (typically 10 seconds). When the extension becomes free your phone rings; answering automatically connects you to the extension.
Microphone Mute To disable the microphone during a call: z Press SND. To enable the microphone: z Press SND. Message Paging This feature allows the NetVision Data Phone to receive pager-style messages. Depending on the configuration, the system administrator can arrange for other network users to send messages to the NetVision Data Phone. The Data Phone alerts you to new messages with a special tone. To view messages: 1. 2. 3. 4. Press FCT. Press RCL. Press SND to view the last new message received.
CUSTOMIZING YOUR PHONE Access the features discussed in this section from the User Options Menu. To view the User Options Menu: 1. Press SND. 2. Press the MENU key. 3. If not logged on to the phone, use the scroll keys (*<, >#) or the Vol buttons to select User Options, and then press SND. To select a menu choice: 1. Use the scroll keys(*<, >#) or the Vol buttons to select a choice. 2. Press SND. To cancel a menu selection: z Press END. Ringer Style To change the ringing style: 1.
Ringer Volume To adjust the ringer volume while the phone is idle: 1. Select Ring Volume from the User Options menu. 2. Use the scroll keys(*<, >#) or the Vol buttons to adjust the volume from L (low) to H (high). 3. Press SND. Earpiece Volume This sets the volume for all calls. To set the volume for the current call only, see Making and Answering Calls. To set the volume for all calls: 1. Select Play Volume from the User Options menu. 2.
Key Locking This feature allows you to lock the keypad to prevent accidental Data Phone operation and unnecessary battery power consumption. Any incoming call automatically unlocks the keypad. To lock the keypad: 1. Choose Keypad Lock from the User Options menu. 2. Use the scroll keys (*<, >#) or the Vol buttons to enable or disable the feature. 3. Press SND. To unlock the keypad: z Press and hold SND until the phone status changes to idle.
ACD Agent Log in / Log out ACD calls are directed to logged in Agents only. As an Agent, you are assigned a 1- to 7-digit identification number to log in with. To log in or out: 1. Press FCT. 2. Use the scroll keys (*<, >#) or the Vol buttons to select AgntLogInOut. 3. Press SND. 4. At the prompt, enter your Agent ID number. 5. Press SND. The phone displays the letter "A" when you are logged in.
ACD Agent Work Timer After ending an ACD call, you_ll be allowed a certain amount of time to complete the work generated by the call before another ACD call is directed to your phone. WORK TIME appears in the display while the timer is counting down. You have the option of canceling the timer and accepting another call before the timer expires. To cancel the after work timer from an idle phone: 1. Press FCT. 2. Use the scroll keys (*<, >#) or the Vol buttons to select CnclWrkTimer. 3. Press SND.
REGULATORY AND PATENT INFORMATION Radio Frequency Interference Requirements: This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the Federal Communications Commissions Rules and Regulation.These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
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