Specifications

Administrator Procedures
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Mailbox and Extension ID Personal Options
Page 45
For details, refer to the instructions in the applicable Inter-Tel endpoint User Guide. Each sub-
scriber’s mailbox has the following personal options:
• Greetings: A primary or alternate greeting is played when callers reach a user’s mail-
box. You can change a primary greeting at any time to reflect a change in status and/or
record and enable an alternate greeting. If you and the user elect not to record a per-
sonal greeting, the default system greeting is used.
• Directory Name: A recorded name is used to identify each mailbox in the directory
and to verify the mailbox number when messages are addressed by non-subscribers and
other subscribers. Although the name is recorded when a user first sets up the mailbox,
you can change it at any time.
• Password: Passwords prevent unauthorized access to a mailbox. Although the mailbox
user creates a personal password when they first set up the mailbox, you can change it
at any time.
• Message Envelope Options: Each message is preceded by an “envelope” that can
include the time and date the message was left, the source of the message, and addi-
tional information that is associated with the media type. Voice mail messages have a
length envelope option, e-mail messages have a subject option, and faxes have a pages
option. By default, all envelope options are enabled for each type of message.
• Remote Messaging: Remote Messaging is available for voice mail messages only and
is enabled in DB Studio on a per-mailbox basis. Using remote messaging, you can pro-
gram voice mail to call the mailbox owner when he or she receives new messages.
Using a “cascade” (a series of up to nine telephone numbers), voice mail calls each
number until it successfully connects to a device (e.g., pager, answering machine, etc.).
If for some reason voice mail is not able to use remote notification, the mailbox will
receive a message stating that notification could not be completed. For more informa-
tion about Remote Messaging options, see the appropriate Inter-Tel 5000 endpoint user
guide.
• Fax Destination Number: If an endpoint is programmed to receive incoming faxes,
you can program the fax destination number that will receive the faxes that are sent to
the mailbox.
• Message Search Order: This option allows the user to determine how to retrieve saved
or new messages based on the date and time they were received. The message search
order can be the earliest-received messages first (First In/First Out), or the latest-
received messages first (Last In/First Out).
• Transfer Method: The transfer method determines how an incoming call from any
transfer to the mailbox or Extension ID that EM may execute (for example, voice mail
reply, Call Routing Application, Automated Attendant, operator transfer, etc.) is han-
NOTE
The system has a database option called “Play Recording Instructions” that
affects mailbox greetings. If this option is enabled, the “leave a message
after the beep” system prompt plays following the primary or alternate
greeting. If disabled, no prompt is played and the beep preceding recording
occurs immediately after the primary or alternate greeting ends. The Play
Recording Instructions flag is enabled by default.
NOTE
To provide system security, all mailboxes and extension IDs should have a
password. To make the passwords difficult to guess, they should not match
the mailbox number or consist of one digit repeated several times. You
should recommend to all users that they set a password.