Specifications

Administrator Procedures
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Seizing a Device
Page 41
To run the Network Group Diagnostics:
1. While on-hook, enter the Diagnostics Mode feature code (9900) to turn on diagnostics
mode. The display shows DIAGNOSTICS ON.
2. Enter the Network Group Diagnostics feature code (9963 by default). The display
shows NET GRP CHECK (YES = 1 NO = 2).
3. When prompted, press 1 or
ACCEPT to start the diagnostics feature. The display shows
NET GROUP DIAG IN PROGRESS.
When the diagnostics is complete, the endpoint displays one of the following messages:
• NET GROUP CHECK COMPLETED: Indicates that all IP devices within the Network
Groups are capable of communicating via P2P audio.
• NET GROUP CHECK ERRORS FOUND: Indicates that either some of the IP devices
are offline or there are NATs/firewalls located between the devices. Check Message
Print to determine which errors occurred.
Seizing a Device
For troubleshooting purposes, the Seize Device feature code allows an Administrator to enable
diagnostics mode and then seize a specific trunk or extension by entering the module, circuit,
and device number.
The Seize Device is affected by trunk restriction. The Administrator’s endpoint must have out-
going access permission for the trunk to seize it. Toll restriction is applied to any calls placed
after the trunk is seized.
To seize a device:
1. While on-hook, enter the Diagnostics Mode feature code (9900) to turn on diagnostics
mode. The display shows DIAGNOSTICS ON.
2. Press the Special button and enter the Seize Device feature code (9973). The display
shows ENTER MODULE.
3. Enter the module number where the device to be seized is located (if you enter a single
digit, press after the digit to continue). (If you enter an invalid module number, the
display shows INVALID MODULE NUMBER.) Do not enter the Unit number (0). The
display shows ENTER PORT.
4. Enter the port (circuit) number of the device to be seized (if you enter a single digit,
press after the digit to continue). Valid numbers depend on the type of module. (If
you enter an invalid module number, the display shows INVALID MODULE NUM-
BER.)
If there is only one device on the selected port, the selected device is seized as if the
user had directly entered the extension or trunk number.
If there is more than one device on the selected port, the display shows ENTER
DEVICE. Enter the number of the device to be seized. Valid numbers depend on the
type of devices installed. (If you enter an invalid device number, the display shows
INVALID DEVICE NUMBER.) When the device has been selected, it is seized as if
the user had directly entered the extension or trunk access number.
5. Enter the Diagnostics Mode feature code (9900) to turn off diagnostics mode. The dis-
play shows DIAGNOSTICS OFF.
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