Specifications

Administrator Procedures
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 38 Alarm Queue
To use the feature codes to clear alarms:
Enter the appropriate feature code to clear the alarm. The clear alarms feature codes are as fol-
lows:
• Clear Network Alarm (9851): This feature code clears network-wide alarms on every
node in the network, but will not affect system alarms. The Clear Network Alarm fea-
ture code may be entered on any node in the network, but the Send Network Alarms
flag must be set for you to clear alarms on other nodes in the network.
• Clear System Alarm (9850): This feature code clears all local and network-wide sys-
tem alarm displays on your node.
After you enter the feature code, the display shows SYSTEM (or NETWORK) ALARM
CLEARED, and the highest priority alarm is cleared. If another alarm is active, the display
shows that alarm. Enter the feature code again to clear the next alarm in the queue (only one
alarm is cleared at a time). When all alarms are cleared next highest priority alarm is displayed.
To use menu buttons to clear alarms:
• EITHER, Press CLEAR ALARM to clear the currently displayed alarm. The display
shows SYSTEM (or NETWORK) ALARM CLEARED, and the next highest priority
alarm is displayed. If there are no more alarms, the display shows the idle menu.
• OR, Press CLEAR ALL ALARMS to clear all alarms. The display shows ALL
ALARMS CLEARED, and the idle menu is shown.
Alarm Queue
The Alarm Queue feature prioritizes system and network alarms based on severity and allows
System Administrators to view and handle critical alarms before addressing minor alarms. You
can then clear the individual alarm, or clear all the alarms in the queue (up to 30). When clear-
ing alarms individually, the alarms are displayed in order of severity. The Emergency Alarm
(when an extension has dialed emergency services) is the only priority 1 alarm. Other priori-
tized alarms have a 2, 3, or 4 priority, based on the severity of the alarm.
Not all alarms have a number 1,2, 3, or 4 priority. The numbered priority scheme is limited to
alarms that can cause a major or minor system reset. Those alarms in the Alarm Queue that
have a numbered priority (1–4) are displayed before the alarms that do not receive a numbered
priority. Alarms that do not have a numbered priority are prioritized in the queue by date and
time.
When alarms are generated:
• The highest priority alarm is placed in the front of the queue, regardless of when lower
priority alarms are generated. For example, if A114 (priority 3) and A116 (priority 4)
are currently in the queue, but A119 (priority 2) is generated, A119 is placed first in the
queue.
• Alarms with the same priority level are placed in the queue based on the time the alarm
was generated. For example, if A010 (priority 3) is generated at 10:30 AM, and A012
(priority 3) is generated at 10:32 AM, A012 is placed in the queue after A010.
• If the queue contains 30 alarms, the oldest, lowest priority alarm is overwritten with the
new alarm. For example, if the queue currently holds 30 alarms, 20 of which are prior-
ity 4, and a priority 3 alarm is generated, the oldest priority 4 alarm is overwritten.
• Repetitive alarms such as A125, are placed in the queue only once. If the alarm is
regenerated, the alarm that is currently in the queue is overwritten with the new alarm
NOTE
You can press IDLE MENU at any time to view the idle menu instead of the clear
alarm menu.