Specifications

Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 248 Level 1
not limited by the security button; only the number of mailboxes with Unified Messag-
ing enabled are limited.
Level 1
When a mailbox receives a Voice Mail message or uses the Voice Mail Record-A-Call feature,
one of four things can occur, depending on how the mailbox’s E-Mail Gateway field is pro-
grammed.
• If the field is programmed to DISABLED, the Voice Mail or Record-A-Call message is
delivered to the mailbox just as normal and no e-mail is sent.
• If the field is programmed to FORWARD ONLY, the voice processing system will con-
vert the Voice Mail or Record-A-Call message to an 8-bit WAV file, build an e-mail
message, attach the WAV file, and send the e-mail message to the address specified in
the mailbox’s E-mail Address field. Once the e-mail message is sent, the original mes-
sage will be deleted from the mailbox. (If the e-mail message cannot be delivered to the
specified address, it will be stored as a Voice Mail message in the mailbox and will not
be deleted.)
• If the mailbox’s E-mail field is programmed to COPY & FORWARD, the Voice Mail or
Record-A-Call message will be stored in the mailbox, and the voice processing system
will convert the file to WAV, attach it to an e-mail message, and deliver the e-mail mes-
sage to the address specified in the mailbox’s E-mail Address field.
Level 1 Unified Messaging is a “one-way” feature. That is, the user cannot reply to the sender
of a Voice Mail message using e-mail. If a user attempts to reply, the message will be sent to
the administrator’s E-mail Address instead of to the sender of the Voice Mail message. The
user should forward the message or send a new message instead of replying. In Levels 2 and 3,
the user can reply to any message from another mailbox, using the Outlook/Exchange “Reply”
or “Reply to All” options.
E-mail messages containing .wav files can be forwarded to other e-mail addresses or stored
on the computer’s local drive, just like any other e-mail message. Or, the .wav file can be
detached from the message and stored on the computer.
To use Level 1 Unified Messaging, the customer must have an existing e-mail system based on
Message Application Programming Interface (MAPI), Vendor Independent Messaging (VIM),
or Simple Mail Transport Protocol/Post Office Protocol (SMTP/POP3).
NOTE
Mailboxes programmed for FORWARD ONLY cannot use the Remote
Notification feature. Because all messages are automatically sent to the E-
mail Address, there is no Voice Mail message to trigger the Remote notifi-
cation.
NOTE
Due to the nature of network connections, voice processing system soft-
ware is designed to handle a network failure gracefully. If the network link
from the voice processing system to the e-mail server is down, the voice
processing system will store the messages in a queue. If the network does
not come back up in 15 minutes, the voice processing system will deliver
all pending messages in the queue back to the Voice Mailboxes and tem-
porarily disable the e-mail queue until the network is available. This means
that new messages will remain in the mailboxes and will not be converted
to e-mail messages until the network link is restored.