Specifications

Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Version 2.2
Page 247
asked questions, guidelines for using ASR, information about using E-Mail Reader, and flow-
charts for the standard voice mailbox and the advanced mailbox.
Refer to the appropriate user guide for voice mail and mailbox information.
Table 40.
User Guides and Corresponding Part Numbers
Unified Messaging
The Unified Messaging (UM) feature links the voice processing system with e-mail and/or pro-
vides outgoing fax capabilities. The Voice Processing Unit (VPU) uses Unified Messaging ver-
sion 2.2. The Enterprise Messaging (EM) voice processing system uses UM version 2.3. The
following sections provide information on each version.
Version 2.2
There are three levels of Unified Messaging features in version 2.2.
• Level 1 Voice Mail As E-mail Attachments: This provides users the ability to receive
a Voice Mail message as an e-mail message with a voice attachment. The voice attach-
ment will be in the form of a “wave” (.wav) file that can be played on any computer
equipped with a sound card, speakers, and multimedia software (such as Sound
Recorder). Users can choose to receive the messages as Voice Mail and e-mail (Copy &
Forward) or as e-mail only (Forward Only). The e-mail server can use SMTP\POP3,
VIM, MAPI protocol. The number of users with Level 1 is limited by a security button
attached to the voice processing system PC.
• Level 2 with Microsoft Outlook/Exchange: To use this voice processing system level,
the mailbox E-mail Gateway field must be programmed for Unified Messaging, and the
user’s PC must have Microsoft Outlook/Exchange and the Unified Messaging Client
software installed. Voice mail messages are sent to the Voice Mail server and are stored
on the voice processing system. This allows the user to play the messages using the
Inter-Tel endpoint speakerphone or the PC’s speakers. The number of users with Uni-
fied Messaging is limited by a security button attached to the voice processing system
PC.
• Level 3 with Microsoft Outlook/Exchange and Outbound Fax: This level is the
same as Level 2, with outbound fax server features added. Use of the outbound fax
server functionality does not require a mailbox, only the Microsoft Outlook/Exchange
and Unified Messaging Client software. Therefore, the number of outbound fax users is
USER GUIDE PART NUMBER
Model 8600 User Guide—Inter-Tel Protocol Mode 550.8115
Model 8620/8622 User Guide—Inter-Tel Protocol Mode 550.8119
Model 8662 User Guide—Inter-Tel Protocol Mode 550.8117
Model 8690 User Guide—Inter-Tel Protocol Mode 550.8116
Model 8690 User Guide—SIP Protocol Mode 550.8025
Model 8600/8620/8622/8662 Phone User Guide—SIP Protocol Mode 550.8024
Model 8660 User Guide 550.8113
Model 8601 User Guide 835.2737
Single Line User Guide 550.8107
Model 8664/8665 User Guide 935.4522
SIP Third-Party Endpoints User Guide 835.2604
NOTE Unified Messaging is not supported in Basic Voice Mail (BVM).