Specifications

Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 242 Mailboxes
• Message Notification/Retrie-
val: Only one Message Notifi-
cation/Retrieval application may
be created for the system. When
endpoint users respond to mes-
sage indications left by Voice
Mail, they reach the Message
notification/Retrieval applica-
tion and are prompted only for
their password.
Endpoint users and outside callers gain
access to the Voice Mail application in
the following ways:
• By dialing the phone number or
extension number assigned to
the Voice Mail application
• By being transferred to Voice
Mail by Automated Attendant
• By being forwarded to the Voice Mail when a called endpoint is unavailable (via the
Call Forwarding or System Forwarding features)
• By responding to Message Waiting indications
Callers will hear the Voice Mail company greeting and recorded instructions that tell them
what to do next. Users simply listen to the prompts and press the dialpad button that corre-
sponds to the desired choice. If the user does not respond immediately, a second set of prompts
is played.
Most prompts are interruptible, and users can press the desired button at any time during the
prompt. The prompt will then stop and the system will act on the requested choice.
Mailboxes
A mailbox is a storage location on the voice processing system PC hard disk that stores all
messages that have been directed to it. (The hard disk also stores prompts, greetings, and spe-
cial programming.) Each “Subscriber” (member of the voice message system) is assigned a
unique mailbox number. At system default, the passwords are the same as the mailbox num-
bers. (For example, the default password for mailbox 1001 is “1001.”)
There are three types of mailboxes on the Voice Mail system: Standard, Receive-Only and Sys-
tem Administrator. There can also be Extension IDs which are endpoints that do not have mail-
boxes, but that are included in the recorded directory.
• The Standard mailbox owner receives all of the available subscriber options as autho-
rized through database programming. Standard mailbox features include:
— Listening to new messages
— Recording and sending messages
— Deleting and restoring messages
— Saving messages
— Personal options (greeting, password, etc.)
— Remote messaging (if authorized through database programming)
• A Receive-Only mailbox type may only listen to new messages, save, delete, or recover
them and access personal options. This type of mailbox is restricted from recording and
sending messages and has no access to remote messaging.
MESSAGE IS LEFT IN A MAILBOX
Voice mail leaves a message waiting indica-
tion at the endpoint designated as the mes-
sage notification endpoint for the mailbox.
Endpoint user is prompted for
the password to his mailbox.
Endpoint user responds to message indica-
tion (presses MSG button or enters feature
INTERCOM CALL IS PLACED TO
MESSAGE NOTIFICATION/RETRIEVAL
APPLICATION (Alternate Message Source)