Specifications
Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Voice Mail and Message Notification/Retrieval Applications
Page 241
• The early time intervals come before the later intervals on Memorial Day.
• Dec. 25 comes before the range of dates Dec. 24–Jan. 4 so that the special holiday mes-
sage will be played on that day only.
Once a match is found, the application corresponding to the matched entry is invoked. If no
match is found, the application programmed in the “Default Application” field is used.
When programming the days and times, be careful not to overlap. For example, if you place a
date entry for Dec. 25 after a day of the week entry for Monday, and Christmas falls on a Mon-
day, the “Monday” application will be selected instead of the “Dec. 25” application.
Voice Mail
The Voice Mail feature allows callers to send and receive recorded messages from any end-
point or DTMF endpoint. (Dial pulse signaling is not recognized by the voice processing sys-
tem. Callers using dial pulse endpoints will be routed to the Voice Mail application’s Dial-0
Destination for assistance.)
Voice Mail and Message Notification/Retrieval Applications
Two types of applications are combined to provide the Voice Mail feature: Voice Mail and
Message Notification/Retrieval.
• Voice Mail: This application
handles all calls that are directed
to Voice Mail (other than the
Message Notification/Retrieval
application) placed by subscrib-
ers and non-subscribers. Callers
will hear the main company
greeting, followed by a menu of
available options. Endpoints can
forward or transfer calls directly
to their mailbox using this appli-
cation’s extension number. This
application can also be the mes-
sage center for the subscribers’
endpoints.
CALL TO VOICE MAIL
Voice mail answers and plays a
greeting followed by a menu of
options.
Caller selects option
Caller does not
select an option
Call is sent to selected mailbox.
Caller uses the
directory and
can select the
name of
desired party.
Call is sent to
mailbox. Or a
subscriber
enters his own
mailbox.
Call is sent to
the Voice Mail
designated
dial-0 operator.