Specifications

Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 234 Searching the Voice Mail Directory
EM Directories
Directories contain a list of extensions or mailboxes and the names programmed for them. The
following directories can be enabled (or disabled) in the system:
• The Mailbox Directory is a list of mailbox subscribers, their recorded names, and
mailbox numbers.
• The Automated Attendant Directory is a list of all mailbox subscribers and extension
ID owners and their recorded names.
The directory function is accessible to all incoming callers and voice mail subscribers. The
directory is built automatically through the voice mail subscribers and extensions. Recorded
names are added to the directories when the mailbox or extension ID owner has initialized the
name. The directory also includes extensions that do not have a voice mailbox, if the extension
is programmed with an Extension ID. If the mailbox or ID is not initialized, the directory will
include only the mailbox number or extension ID number.
The ASR feature allows callers to search the directory and make calls to endpoints more effi-
ciently. If ASR is disabled, callers must use their dialpad to spell the name of the endpoint user,
department, or group that they were searching for. When ASR is enabled, callers can search the
directory by saying the name of the endpoint user and the directory will search and locate a
match.
Private Numbers: Individual mailboxes and extension IDs can be programmed as “Private” in
DB Studio. A Private number is included in the directory and can be by a caller who knows the
number, but the associated mailbox and extension number information are not available to the
caller; only the name is played.
Unlisted Numbers: Mailboxes and extension IDs can also be programmed as “Unlisted.” That
means that the number will not be included in the directory but can be if the caller knows the
extension number.
Directory Access: Callers can access the directory in the following ways:
• From the voice mail or Automated Attendant main menu:
— EITHER, say “Directory”
— OR, press
— OR, press the
DIRECTORY menu button
• From a Call Routing Announcement application, say or press the digit assigned through
Digit Translation for directory access. (See page 229 for a detailed explanation of digit
translation.)
If a directory is disabled or empty because no names are recorded for any of the system’s mail-
boxes and extension IDs, callers will not hear the prompt that allows access to the directory. If
the caller presses or a Directory menu button anyway, the prompts states that the selection
is invalid and the initial instructions are repeated.
Searches: With the voice mail directory, subscribers and non-subscribers can use speech rec-
ognition (if ASR is enabled) or dialpad digits (if ASR is disabled) to search for names in the
directory. Subscriber names are automatically added to the directory when the user’s mailbox
is initialized. ASR may not be able to locate names that are pronounced differently than they
are spelled. For these types of names, use the alternate search method of spelling the name
using the endpoint dialpad digits (see Table 38 on page 236).
NOTE Group Lists are not included in either type of directory.
#
#