Specifications
Overview
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
System Administrator Functions
Page 7
programmed for each digit from 0 through 9, #, and *, plus a Timeout option that
applies if the caller does not enter a digit when prompted. If programmed, each digit
could lead the caller to a “digit translation node” that has its own set of digit translation
values. This layered CRA digit translation creates a “tree” of programmable digit trans-
lation nodes. For more detailed information about CRA, refer to page 228.
• Directory Services: Directory Services provide callers with a list of mailboxes and
extension IDs that can be accessed through voice mail or the automated attendant. The
Directory feature is available in each of the voice processing systems, but varies
slightly in the Enterprise Messaging (EM) system. For information about directories,
refer to page 231. For information about using directories in EM, refer to page 234.
• E-mail Reader: E-mail Reader is a licensable feature available with the EM voice pro-
cessing system that provides users with advanced mailbox capabilities through Text-To-
Speech (TTS) technology. When E-mail Reader is enabled for a mailbox, users can
access voice mail, e-mail, and fax messages by logging in to their mailboxes. E-mail
Reader announces the message envelope and can also “read” the text in the body of e-
mail messages. E-mail Reader users also have access to additional message options,
which vary based on the media type. For information about E-mail Reader, refer to
page 237.
• Fax-On-Demand: The Fax-On-Demand feature is a specially programmed Call Rout-
ing Announcement application that uses digit translation to allow callers to select the
documents they want to have faxed to them. Callers can use a DTMF endpoint to
request one or more documents from the company’s fax library, the library that is also
used in the Unified Messaging faxing feature. When the request is completed, the voice
processing system places a call to the caller’s fax machine to deliver the requested doc-
uments. For information about Fax-On-Demand, refer to page 237.
• Record-A-Call: This feature allows an endpoint user to record a call-in-progress in a
voice mailbox message. When an endpoint user enters the Record-A-Call feature code,
the system places a call to the endpoint’s assigned Record-A-Call application. When the
application answers, the system sets up a conference call with the endpoint’s Record-A-
Call mailbox. If programmed, the mailbox plays a greeting to indicate that the recording
is in progress. For information about the Record-A-Call feature, refer to page 239.
• Scheduled Time-based Application Routing (STAR): STAR enhances the program-
mability of the voice mail application greetings. Applications can be programmed to
play alternative greetings for holidays and weekends. A STAR application is a table of
up to 20 entries, that serve as a “routing table.” The routing table tells the voice pro-
cessing system which application will be used based on day and time information in the
table. The identified applications are programmed to play the greetings and STAR
routes the call to the right application. For information about STAR, refer to page 240.
• Station Message Detail Recording (SMDR) Information Storage: SMDR informa-
tion is stored only on the VPU voice processing system hard disk, then processed using
call record sorting software. BVM and EM do not support SMDR information storage.
• Voice Mail and Message Notification Retrieval: Voice Mail handles all calls that are
directed to voice mail (other than through the Message Notification/Retrieval applica-
tion) by subscribers and non-subscribers. If your system is using EM and E-Mail
Reader is enabled for the mailbox, users have access to advanced messaging features
using their advanced mailbox. With Voice Mail, callers hear the main company greet-
ing, followed by a menu of available options. Message Notification/Retrieval provides
voice mail message notification and quick mailbox access. For information on Voice
Mail and Message Notification Retrieval, see (page 241).
• Unified Messaging: The Unified Messaging (UM) feature links the voice processing
system with e-mail and/or provides outgoing fax capabilities. Depending on which
voice processing system you are using, you may have UM version 2.2 or 2.3. For infor-
mation on UM, see page 247.