Specifications

Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 230 Sample Call Routing Announcement Tree
Figure 15. Sample Call Routing Announcement Tree
EXT 2500: “Thank you for calling X Company, if you
know the party’s extension number, you may dial it
now. For a company directory, press #. For Sales infor-
mation press 3. For technical support, press 4.”
Call is sent to extension
number dialed
Transfer to Hunt Group
2001 (Tech Support)
Company
Directory
CALLER DIALS #
CALLER DIALS 3
CALLER DIALS A
NUMBER THAT BEGINS
WITH 1
CALLER DIALS A
NUMBER THAT BEGINS
WITH 2
Transfer to Sales Node: “To
speak to the operator, press 0. To
select Sales information by fax,
press 1. To speak to a Sales repre-
sentative, press 2.”
CALLER DIALS 1
CALLER DIALS 2
C ALLER DIALS 0
Transfer to Extension
2000 (Sales Hunt Group)
Transfer to
Operator
Transfer to Node (Sales Info Fax): “If
you know the fax document number,
please dial it now. If you want to speak
to the operator, dial 0. For a product list,
dial 2. For a price list, dial 3. For train-
ing information, dial 4. Then press # to
check your selections and enter your fax
number or press * to cancel.”
Transfer to Operator
Fax with that number is selected.
Selects Fax Document 1999 - Product List
Selects Fax Document 1998 - Price List
Selects Fax Document 1997 - Training
End Fax Selections: System requests dialing infor-
mation and send fax, then returns to Main Menu.
Cancel Fax Selections: System returns to greeting.
CALLER DIALS 0
CALLER DIALS
1997, 1998, or 1999
CALLER DIALS 2
CALLER DIALS 3
CALLER DIALS 4
CALLER DIALS #
CALLER DIALS *
CALLER DIALS 4