Specifications

Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 224 Call Screening
Call Screening
Calls transferred from the Automated Attendant or a Call Routing Announcement application
can be screened, announced, or unannounced.
When an automated attendant or Call Routing Announcement application receives a call, and
the caller enters an extension number, the endpoint programmed Transfer Method determines
how the call is transferred. For more about the Transfer Method, see page 45. The Transfer
Method flags can be programmed in the database by the service technician, but if allowed in
mailbox programming, they can also be programmed by the mailbox user. The available Trans-
fer Methods are as follows:
• Announce Only: The caller is asked to state his or her name. Then the call is trans-
ferred to the associated extension number. When the endpoint user answers the transfer,
the application plays the caller’s name and completes the transfer.
• Screened: The caller is asked to state his or her name. Then the call is transferred to the
associated extension number. When the endpoint user answers the transfer, the applica-
tion plays the caller’s name. The endpoint user has the options of replaying the name,
sending the call to Voice Mail (if the extension has a mailbox), transferring the call to
another extension, accepting the call, or rejecting the call.
• Unannounced: The call is transferred to the associated extension number after the
Voice Processing Unit checks the endpoint to determine its status (busy, available, ring-
ing, etc.). This is the default method.
In a network setting, an external voice processing system can provide call screening for a desti-
nation extension on another node. However, the node where the external voice processing sys-
tem is connected must have an off-node device programmed for the destination extension and
access to the remote node.
To receive an Announce Only, Screened, or Unannounced transferred call:
Depending on the Transfer Method programmed for the mailbox or extension ID, one of the
following will occur when a transferred call is received from the automated attendant or a Call
Routing Announcement application:
• “Announce Only” Calls: When the caller enters your extension number, the system
asks the caller to record his or her name. The Voice Processing Unit then places a pri-
vate call to your endpoint. When you answer, it plays “You have a call from (caller's
name).” It then completes the transfer, and the transferred call rings at your endpoint.
Answer as usual.
• “Screened” Calls: When the caller enters your extension number, the system asks the
caller to record his or her name. The Voice Processing Unit then places a private call to
your endpoint. When you answer, it plays “You have a call from (caller's name),” and
gives you the following options:
— To accept the call, press
or the ACCEPT menu button. The call will ring at
your endpoint.
— To replay the announcement, press
or the REPLAY menu button.
— To send the call to voice mail, press
or the SEND TO V-MAIL menu button.
The caller is transferred to your mailbox and hears your personal greeting.
— To forward the call to another extension, press
or the FORWARD menu button.
Then enter the extension number. The call is sent to the other endpoint. If that end-
point has screened or announced transfers, the caller’s name will be played again
for that endpoint.
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