Specifications

Overview
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 6 System Administrator Functions
BVM can be replaced with an external Voice Processing Unit (VPU) or Enterprise®
Messaging (EM) system. The VPU and EM systems can be installed on any or all nodes
in the network to allow a caller to leave a message on a local voice processing system
for a mailbox located on another voice processing system in the network.
• Enterprise Messaging: EM is an optional external system that unifies communication
and messaging by providing access to voice mail, fax, and e-mail messages in the user’s
mailbox. In addition, EM provides automatic speech recognition capabilities and built-
in Unified Messaging features. EM runs on the Windows 2000 operating system. For
detailed information about EM, see the Enterprise Messaging Installation Manual (part
no. 780.8006).
• Voice Processing Unit: VPU is an optional external system that provides integrated
voice processing (voice mail, automated attendant, hunt group announcement and over-
flow, optional Fax-On Demand, buffered SMDR, Record-A-Call, etc.), with special
applications software that can be attached to the telephone system. VPU runs on either
the Windows NT or Windows 2000 operating systems.
Voice Processing System Applications
Inter-Tel voice processing systems support several voice processing system applications.
Depending on your site’s voice processing system, equipment, and licensing, you may have
access to one or more of the following voice processing system features:
• Automated Attendant: Automated Attendant is a programmable feature that provides
automated call answering services. Calls can transfer, forward, or directly ring in to
Automated Attendant. When Automated Attendant answers a call, it plays a recording
that gives dialing instructions. After hearing the recording, or at any time while it is
playing, the caller may dial an extension or mailbox number. For information on the
Automated Attendant feature, see page 221.
• Automated Attendant Recall Destination: If a call that is transferred by Automated
Attendant is not answered before the Transfer Voice Processor timer expires, the call
recalls the Automated Attendant Recall Destination. The Recall Destination announces
that the endpoint is unavailable and allows the caller to leave a message if the endpoint
has an associated mailbox, or to dial another extension. For information on the Auto-
mated Attendant Recall Destination, see page 223.
• Automatic Fax Detection: With Automatic Fax Detection, Call Routing Announce-
ment applications and mailboxes can be programmed to automatically route incoming
fax calls to a specified extension or to an e-mail address. For information on the Auto-
matic Fax Detection, see page 225.
• Automatic Speech Recognition (ASR): The EM system supports Automatic Speech
Recognition (ASR), which is a licensed feature. ASR can be enabled on many levels
within the voice processing system. Using EM, subscribers can issue spoken commands
to navigate the voice mail menus. Subscribers and non-subscribers can also use spoken
commands to search the voice mail directory, and to navigate automated attendant
menus and call routing applications. When ASR resources are not available, subscribers
and non-subscribers can also perform these tasks by pressing the appropriate dialpad
digits when prompted by the system. For information on ASR, see page 226.
• Call Routing Announcement (CRA): This application can be used in place of a play-
back device and is especially useful for programming hunt group announcement and
overflow endpoints. When called, the CRA application plays a recording and then
hangs up.
The CRA application uses digit translation to help calling parties reach their intended
destinations. Digit translation allows the caller to press a single digit to access a mail-
box, a fax-on-demand function, or an endpoint or hunt group. Digit translation can be