Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 186 How to Forward Calls to an Extension or Outside Number
How to Forward Calls to an Extension or Outside Number
Station users can also forward calls using the Remote Programming feature described on
page 204.
To forward calls:
1. Inter-Tel endpoints: While on- or off-hook, press the button or enter one of the
following feature codes. (Display endpoints show ENTER FORWARD DEST.)
• Call Forward All Calls (355)
• Call Forward If No Answer (356)
• Call Forward If Busy (357)
• Call Forward If No Answer Or Busy (358)
Single line endpoints: Lift the handset and enter one of the feature codes listed above.
2. If forwarding to an extension number or pilot number, do one of the following:
• Dial the extension number or pilot number to receive the calls.
• Dial 0 to forward to your Attendant.
• (Inter-Tel endpoint users only) Press the button or
MESSAGE CENTER
menu button to forward calls to your message center.
If forwarding to an outside phone number, do one of the following:
• Dial a trunk access code (8 or 92001-92208). The display shows ENTER PHONE
#. Dial the desired phone number.
• (Inter-Tel endpoint users only) Press a trunk access button ( , ARS,
trunk group button, or trunk button). The display shows ENTER PHONE #. Dial
the desired phone number.
3. Inter-Tel endpoints: If off-hook, hang up. You hear a progress tone, and the
button is lit. The display shows FWD (condition) TO XXXX. If you attempted to for-
ward calls to a station that is unconditionally forwarded to your station or if the for-
warding path already has 10 stations, your display shows INVALID FORWARD PATH,
you hear reorder tones, and you must enter a new destination.
Single line endpoints: Hang up.
To cancel any call forward request:
• Inter-Tel endpoints: Press the lit button (the Speaker button lights) then press
the Speaker button (both buttons go off). You hear a progress tone. Display endpoints
show ANY CALL FORWARD CANCELED.
• Single line endpoints: Lift the handset, enter any Call Forwarding feature code (355-
358), and hang up.
NOTE
If you dialed an invalid extension number, your display shows FOR-
WARD TO INVALID NUMBER, you hear reorder tones, and must try
again. If you dialed a station that is in Do-Not-Disturb, the display shows
DESTINATION IN DND, you hear reorder tones, and you must enter a
new destination.
NOTE
If the forward destination is invalid because of toll restriction, ARS-Only
restriction, no outgoing access for the trunk, no ARS or ARS route group
for the dialed number, or an invalid dialed number, you hear reorder tones
and must enter a new destination. (The display explains why the call was
denied.)
FWD
MSG
OUTGOING
FWD
FWD