Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Forward to an Outside Number
Page 185
under a user-programmable button, that button will light if either the fixed or programmable
button is used to select that feature. However, if the fixed button or a feature code is
used to set the Forward If Busy feature, only the fixed button will light.
Forward to an Outside Number
When programming a station for call forward to an outside phone number, a trunk access code
is programmed before the phone number. If the station is called while the selected trunk group
is busy, the call will not be forwarded. Calls will ring at the forwarded station until the call is
answered or the caller hangs up. The forwarded station’s display shows FORWARD TO BUSY
TRUNK.
The forwarded station’s (not the intercom caller’s) trunk and toll restrictions are checked when
an intercom call is forwarded to an outside number.
When an outside call is forwarded to an outside number, the Unsupervised CO timer is acti-
vated. When the timer expires, the call recalls the Attendant. If the Attendant does not answer
the recall before the Abandoned Call timer expires, the call is disconnected.
Stations with Forced Local Toll Call and Forced Long-Distance Toll Call account codes cannot
forward calls to outside numbers.
If a trunk group is assigned direct ring in to multiple stations, and one of those stations is for-
warded to an outside number, incoming calls on that trunk group are not forwarded to the out-
side number.
Manual Forwarding to Public Network
There is a station flag called Manual Forwarding to Public Network. When the Manual For-
warding to Public Network station flag is disabled, it prevents the station from manually for-
warding calls to the public network. This prevents users from calling in to a local station and
reaching toll numbers via forwarding.
Forward to the Message Center
Station users can forward calls to their message centers. Inter-Tel endpoint users can forward
calls to their designated message center by pressing the button and then the
button or
MESSAGE CENTER menu button. Single line users must use the call forwarding
procedure and dial the extension number of the message center.
Forward to an Attendant
Station users can forward calls to their Attendant by pressing the button and then ,
or by entering a Call Forwarding feature code and dialing .
Forward to Voice Mail
If a station is forwarded to Voice Mail or if the message center is a Voice Mail hunt group, the
user’s mailbox number is automatically dialed when the Voice Mail unit answers the forwarded
call.
If a chain of forwarded stations ends in Voice Mail, the mailbox number of the first station in
the chain will be selected when the Voice Mail unit answers the call.
If a trunk group is assigned direct ring in to multiple stations, and one of those stations is for-
warded to a Voice Mail unit, incoming calls on that trunk group are not forwarded to the Voice
Mail unit.
FWD
NOTE
There may be some reduction in voice volume when an outside call is forwarded
to an outside phone number, depending on central office trunk quality.
FWD MSG
FWD
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